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GEICO
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533 reviews

GEICO Employer Reviews

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GEICO is an amazing Company
Customer Service / Insurance Agent (Former Employee), PowayJune 23, 2014
Pros: benefit and caring about employees
Cons: things can change so fast not even management knows
GEICO is a great company to work for. They are very very supportive in training and home life. There are some hiccups in the training process simply due to trying to improve the process. Plenty of room to advance , just be prepared to work hard to make it happen.
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Underwritting
Underwriting associate (Current Employee), Virginia BeachJune 19, 2014
Pros: great pay
Cons: can get boring
I have learned a lot about working with a large corp. I loved gaining the opportunity of learning about car insurance and the co-workers I have met.
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No More of a challenge
Senior System Technician\NOC Engineer (Current Employee), Washington, DCJune 19, 2014
Pros: opening conference calls for additional troubleshooting support
Cons: healthecare
GEICO is a wonderful place to start an IT career.
GEICO has great benefits
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Trained and managed sells staff. Sold Property and Casualty insurance to prospects over the phone and face to face in the office. Assist agency owne
Management, Marketing and Sales (Former Employee), Chicago, ILJune 18, 2014
Pros: meeting quote, team moral
Cons: low team moral and not meeting quotas
A typical day consist of assisting staff to sell property and casualty insurance within company guidelines and quality standard.

I learned to be patient with potential customers, how to be clear and concise when communicating.

Management was good however, lacked leadership. although I was part of management, i focused on employee moral and creative – more... sells tactics. My coworkers were knowledgeable and fund to work with. The hardest part of the job is selling to those that cannot afford the product.

The most enjoyable part of the job is when I met my quota of sells. – less
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Great Company
Commercial Auto Expert (Former Employee), Fredericksburg, VAJune 11, 2014
This was a great company to work for. There were a lot of young kids that worked there but it was pretty good.
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call center
ERS/Customer Service Dispatcher (Current Employee), Carmel InJune 8, 2014
Geico is one of the top selling insurance company's in the area. I work in the ERS call center .
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Fun Place to Work
Customer Service Representative (Former Employee), Buffalo, NYJune 5, 2014
Pros: profit sharing
Cons: goal
Love working for geico !! Great place to move up in and grow. The company is very demanding and stressful
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Great place to work for
Billing Support Technician (Former Employee), Macon, GAJune 5, 2014
A call-center job that focuses on insurance for customers. Although strict in the learning process of the job, it's a great place to work for. I learned a lot at this location. The hardest part was not being able to help someone if they're policy is about to be cancelled and they didn't have the payment to keep it from cancelling.
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Great place to start a career...not to finish
Insurance Sales Agent (Current Employee), Lakeland Florida, Woodbury NYJune 4, 2014
Pros: benefits, profit sharing, sales bonus, 4 day schedules
Cons: micromanagement, lack of team mentality.
Working for GEICO is great to begin your career. There is a great deal of paid training and continuous learning opportunities. Depending on where you live, your experience may be different. In Lakeland Florida everyone seemed interested in helping each other and there was plenty of opportunity for advancement. In New York however, that team mentality – more... seems to have melted and anyone who sees you as a threat will attempt to squash you like a bug at no cost. Its really a shame for a company that I really used to love working for. – less
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Awesome Supervisors- A lot of Training provided
Customer Service Representative (Former Employee), San Diego, CAJune 4, 2014
I loved the experience I had working for Geico. I was mostly on the phones the majority of the time dealing with customers...It can get a little stressful at times but the training that Geico provided was soo awesome that I was almost always prepared for any situation.
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good
Senior software developer II (Current Employee), Washington, DCJune 2, 2014
working on geico.com using java, spring, hibernate, maven, jboss and oracle. web service. etc
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Fun environment
Performance Monitoring Team (Former Employee), Getzville, NYJune 1, 2014
Fast-paced, challenging, and enjoyable. Management was fair, worked as part of a team
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Positive environment
PROPERTY AND CASUALTY INSURANCE AGENT (Former Employee), Virginia Beach VirginiaJune 1, 2014
Inbound phone calls to assist customers with service aspects related to auto insurance. If you like talking with people, this is a great fit!
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Fun Workplace
Insurance Receptionist (Former Employee), Virginia Beach, VAMay 31, 2014
Nice place to work, this job requires a lot of training most of your day is spent in a classroom learning about insurance, all of the employees there are very friendly and helpful
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human test lab
Billing Specialist (Former Employee), Tucson, AZMay 30, 2014
Pros: decent pay
Cons: clickish
Worked as a billing specialist in a temporary position. I had perfect attendance, decent stats for a first time call center employee, and wanted to continue with the company. They did not keep me, bit would rather hire younger employees who call in, are late and don't care
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Customer Service
Licensed Insurance Customer Service Representative (Current Employee), Lakeland, FLMay 27, 2014
Pros: working as a team
Cons: not being able to conduct business face to face
working as a team, having goals to reach, and the incentive to try hard
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All Lies--Total Waste of Time and Energy
Sales (Former Employee), Tuscon, ArizonaMay 21, 2014
Cons: no control over commissions, micromanaged with metrics that are subjective to people they hire to listen to your calls, very political, supervisors do nothing but gossip
They lied to me when they hired me. No one told me anything other that we train you and help you get you licenses! So I quit a great paying job to work for a fortune 500 company which I thought would be better and more commission and it was completly opposite! They have super high turnover because they abuse you so bad most people quit because they – more... cant handle all the politics and micro management! They lied to me and told me they are growing that is why they are ALWAYS HIRING PEOPLE!!!!! I was STUPID ENOUGHT TO BELIEVE IT!!! Once I received my licenses and graduated from the training they then told me " Oh now you have to graduate from our orientation program". I made commission the first month that I was eligible which was after being there working for 6 months which was way to long then they told me " You have to wait for 64 days before we pay you your commission", then they listened to all of my calls to grade them and found things they said I did wrong so they would not have to pay me my commission and also said we only pay you on what people don't cancel. Everything at Geico is a way for them to use you in their call center to sell policies so they dont have to pay you anything but an hourly wage! I was hoodwinked from the very beginning! I dont want anyone else to go through what I endured!! They want robots that cant sell or make commission to work in their sales department. The supervisors sit and gossip about the people they dont like instead of coaching their team members that are assigned to them to assist. Total waste of time and energy working at Geico! – less
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Okay place - good for younger workers
Claims Service Examiner (Current Employee), Woodbury, NYMay 21, 2014
This place is geared toward younger employment: cheaper pay compared to the industry; long-tough hours; immense pressure; extra energy needed. On the other-side, their training is top-notch. Its worthwhile in itself, and you do learn and acclimate a large amount of information in a short period of time.
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Many of us are looking for new jobs while we work here
Licensed Insurance Agent (Current Employee), Virginia Beach, VAMay 21, 2014
Pros: pays ok, profit sharing & "mostly" friendly co-workers
Cons: management's clueless, treated like a number, no work/life balance
A typical day: Arrive early to start all of your systems (they don't want to pay you for the time needed to load your systems) to be available to take calls at the beginning of your shift. You'll handle calls consecutively until your next break, with not a second between calls. (The company never seems to have enough employers for the bombardment of – more... calls they receive) so you have to make sure you handle everything before the customer hangs up. And If you say even the slightest thing that management feels is "wrong" (ex.: "I think" rather than "we think"), you'll lose your call and possibly lose your next grade promotion/raise. But yet, they tell you to be genuine and express yourself while they dictate what you say and how you say it.

Your Supervisor will pretty much be a go-to person between you and management. They (mostly) have absolutely no say in how you're treated because they're too busy trying to cover their own a**. They're constantly away from their desks/teams and whenever you need assistance and they hear it based on your conversation, they disappear really fast. While you're taking calls, your supervisor is constantly in your ear (while you're speaking with customers) talking about various subjects ranging from previous calls to complaining about the last customer they had to take a call from. They know you're talking to customers. They just don't care...

The management (in Customer Service) has absolutely no clue on how to run the departments. They're constantly changing and restructuring the goals without testing them first. This means that every 2 to 3 months or so, the agents' goals are vastly different than before (usually with only a small 10 minute training to update us on the changes). Usually, one of the new favorites (trying to be promoted) will bring some random idea to them. They'll then take the idea and have it applied to the entire department (without testing it) only to change it a few months later when their newest pet favorite gives them another idea. As long as you're a favorite, you'll be promoted quickly.. but if you're not, then you'll pretty much be stuck in the same role forever (or until you leave).

The company has a very strict policy on attendance and so many of the co-workers will purposefully come into work with some sort of communicable illness or another, not caring that they spread their illnesses around because they don't want to take a hit on their dependability. So make sure to bring plenty of hand sanitizer with you. You'll need it.

But, you'll be paid decently for what you do, so there's that... – less
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Geico Sales Department
Sales Counselor III (Former Employee), San DiegoMay 20, 2014
Pros: profit sharing if you receive it
Cons: bad pay, etc
I worked for Geico in the sales department for over 10 years. 1 year prior, I was involved in a car accident and it started to make me recall some of my PTSD issues. I was treated differently and discriminated against. I had to let my supervisor the day before that I will show up for work the next day and it became a daily routine for me. I was suspended – more... for 6 months from the company and every year they like to call down the veterans to receive a thank you bag full of knickknacks but when I went down stairs, I never went back up. They let me go on Veterans Day! How tacky is that! I advised the manager about letting me go and they said if it was not Veterans Day, then they would have done it the next day with no apologies. So everyone, it’s your choice if you want to work for geico but as a military veteran, i was treated very badly. 2 weeks passed after my termination from the job and suddenly I received a text from my previous supervisor stating that I was at the Geico parking lot driving around in circles which was not true due to I was at the San Diego Police Dept taking a police test during the same time and they actually vouched for me. – less

About GEICO

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing – Read more