Pros: for those on the telephones, numerous incentives for efficiency in completion of tasks, profit-sharing, in-house gift shop, gym and vendors were brought in to supplement for shopping time.
Cons: lunch time was too short (30 min) and only 1 fifteen min break
A typical day at work would be arriving at work, eating breakfast in the cafeteria and then on to the everyday posting and report completion and when required (2 hrs per day Monday, Wednesday and Friday) on the phones answering calls from customers; updating their accounts, answering their questions and offering additional benefits available to them. – more... The interaction with the customers was very satisfying when all of their questions/complaints could be handled within a minimum amount of time.
Management was typically active in visiting the sections and updating on any changes that need to be made, additional training needed and followed up to ensure that the changes were implemented. When inclement weather struck, the management implemented it's policy for that event. I know of no other company that will provide accommodations and meals to the employees who are not able to make it home because of said weather. They also provided transportation to and from said accommodations.
My co-workers were one of the best parts of the job. I met and am still conversing with approximately 20 individuals even though I am no longer living in Virginia and not working for GEICO.
Lastly, the hardest part of the job was going to work when it was dark and coming home when it is dark. – less