Cons: Unrealistic goals, micromanaged, work load is stressful
Geico is great growth (if you want to stay in the insurance field), but the goals aren't realistic. I don't know how they expect people to be on the phone taking inbound calls for 7.75 hours to handle other people claims and work on the million claims that are assigned to you at the same time (diary). It has to be in one of the other! I'm over it. There should be people who strictly take inbound calls only and others who strictly work on diary! You never feel like your work is done.
It is too micromanaged and it makes you feel like you're in elementary school again. You are literally watched. If you go to the bathroom too often, you're questioned. Your calls are watched and listened to at all times. There is so sense of privacy and it makes you feel like you're never good enough to of the effectively. It is all about numbers when it shouldn't be because each claim and the parties involved are different every time! The expectations are unrealistic. They post everyone's stats together which I hate because you see who is doing well and who isn't and it actually discourages people. After working there for 6 months, you only get a week's worth of vacation and you better hope they approve it. The pay is decent, but not enough for all the procedures, protocols, and stress that comes with the job. YOUR WORK IS NEVER FINISHED!!! EVER!!!!
If you work well under pressure and you the feeling of your job never being done, this is for you!
Currently looking elsewhere!
I definitely understand why they are always hiring!