Pros: challenging, independence, supportive, great pay and benefits
Cons: Very rigid and strict at times, changes were often very sudden
They have a plethora of different shifts and are willing to work with you as a team on a daily or as needed basis. Everyone seemed friendly and outgoing, the cafeteria is stellar and they have an on-site gym. They are generous with pay, benefits, vacation time, etc. I became a licensed specialist in auto claims through their highly-rated training processes, I learned practical things about the liability and pay structure of an automobile accident and enjoyed helping my clients through tough times.
Because every state is a bit different and they do follow a lot of verbatim word tracks, I would have liked to be able to take more call control or add my own personality into the mix sometimes.