Fast-paced Insurance Atmosphere with high attention paid to metrics
Licensed Insurance Agent (Current Employee) – Fredericksburg, VA – May 18, 2016
Overall, Geico is not a bad place to work. It is very fast-paced and, if you are in the sales department, will have little to no time between phone calls. Personally, I did not like the "call center" environment, and would prefer to interact with people face to face. There are monthly numbers that must be hit by each employee, however, the numbers that pertain to sales are most heavily weighted. My biggest grievance is management's inability to realize that, due to the call center model, the agent has very little control over what calls come on their line. More often than not, a transfer from another department proves to be a non-viable lead and can become frustrating when you know the time spent on the phone call will ultimately go against your numbers. Very stressful atmosphere but the compensation is fairly good for this area, especially if you are not in possession of any sort of degree. The benefits offered are also nice and it is a good place to be employed if you need a steady pay check and have a family to support. Again, the call center environment was not for me and the job can become excruciatingly monotonous over time.
stress, metrics, call center