Pros: Salary, benefits, no weekends
Cons: Workload, indifferent management, impossible goals and constant criticism
I worked as an auto damage adjuster for 6 years. I made an above average salary in my area but boy...will they extract every last ounce of energy from you. The daily list of tasks was endless. GEICO wants you to be in constant contact with the customer, which is admirable, but the job gives you little time to actually do it. Heavily booked drive-in schedules, reinspecting every supplement no matter how insignificant, picking up titles for total losses, constantly updating rentals and fielding customer calls...the mantra for all this is "It only takes a minute" but management fails to understand there are only so many minutes in a day. Customer service survey scores (which are calculated with the most bogus point system I've ever seen) count far too much in your performance assessment. The goals are set for the employee to fail for which you are constantly hounded adding a level of stress to the position that finally drove me from the place. I was frequently sent (with little notice) to other areas to assist because they couldn't hire or keep people employed in certain areas. They don't care if this disrupts your home life. Supervisors and managers are yes-men and insulate themselves from the people in the trenches until it's time to criticize you for not making the numbers they want.GEICO is a great company to be a customer of but a difficult one to work for and be successful. Every appraiser I worked with wanted to get out but the pay and benefits are hard to abandon.