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802 reviews

GEICO Employee Reviews

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  • Job Work/Life Balance
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Can be emotionally overwhelming
Customer Service Representative (Former Employee), East Amherst, NYMarch 19, 2015
Pros: good incentives
Cons: not enough breaks
Took phone calls all night long and customers many time would yell about bills they did not pay. Although the pay is good it was not worth the emotional abuse
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ok for a call center
Customer Service Representative (Former Employee), Poway, CAMarch 19, 2015
supervisors are great pay is great but policy and procedures are lacking logic. promotions are withheld if survey numbers are not met even if surveys are not about the particular agent the survey comes in under.
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geico
SALES SENIOR ADVISOR (Former Employee), lakelandMarch 19, 2015
Pros: benifits and compensation
Cons: sales is a hamster wheel at times.
The entire day is on the phones. I earned a lot about insurance and its importance along with sales techniques. Management does a horrible job of listening and implementing things. Coworkers are really easy to get along with the most part. Hardest part of the day is being on the phone non stop and being expected to skip your breaks to take more calls. most enjoyable part of working there is compensation and benefits.
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run a mail inserter
Document specialist (Former Employee), fredericksburg vaMarch 18, 2015
Pros: great people
I ran a mail inserter for 13 hrs over night had to make sure I hit my numbers at the end of every night processed a lot of mail pay was pretty good and the benefits we really good
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It's definitely a call center.
Claims Examiner (Current Employee), Poway, CAMarch 16, 2015
Pros: compensation, paid training, full benefits
Cons: "low cost provider" means that they cut corners everywhere, including staff.
Relentless call volume. Uninformed management and supervisors. Conflicting metrics and expectations. The pay is very appealing but the work environment and coworkers aren't worth it.
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Great Food
Vehicle Inspector (Former Employee), Miami, FLMarch 16, 2015
A Great Job to have, I met allot of New people through that job and I loved the raises.The staff and executives were really easy to get along with. I loved the free or discounted food I would Get.
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The work should have been great
Senior Programmer Analyst (Former Employee), Chevy Chase, MDMarch 14, 2015
I should have enjoyed this job, on paper it was everything I dreamed. However, what ensued was an endless barrage of bureaucracy and mindless, unbending slavery to corporate policy. Every job metric is related to hours spent in your chair (because remote work is against corporate policy) and not about work produced, which is good, because you will never get an interesting assignment. Management is taught (I went through some of the introductory management courses, so I know) to say anything to make employees happy, but they are not taught to follow through on promises. It is ultimately very manipulative. Everything is about loyalty to the corporation.

Also, the company is full of bait-and-switch tactics. Recruiters will promise anything to get you to sign, and your manager will tell you that they weren't allowed to promise you any of that, so you aren't getting it. The interviews and job qualifications do not reflect the actual work you will be doing. Likely, you will be assigned tasks well outside of you expertise and the expertise you interviewed for.

Overall, stay away from this toxic environment.
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Fast paced rewarding career
Licensed Insurance Claims Adjuster (Former Employee), TexasMarch 12, 2015
This job is in a call center environment that works fast paced, but is rewarding and has a lot of opportunity for advancement in the Insurance field. The training program was amazing, the staff are all very nice and easy to work with.
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Great money, not so great job
Licensed Insurance Agent (Former Employee), Woodbury, NYMarch 12, 2015
Pros: great compensation
Cons: too much stress and they make you say things to customers that you are uncomfortable saying.
Working in a heavy call center selling GEICO auto insurance. Constant influx of calls that never stop, speaking to numerous people from all over the US trying to persuade them into buying insurance even if the price was too high. The company has great compensation but the stress that comes with the job is not worth it.
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Poisonous Corporate Environment with little support for employees
Peer Coach/Customer Service Representative (Former Employee), Lakeland, FLMarch 12, 2015
Pros: decent pay and benefits
Cons: short break time, not enough employee support, have to fight for time off work even though vacation hours are not the books, poor and poisonous work environment.
Geico sells themselves to you very well and at first, comes across as the only job you'll ever want to have. Once in the doors you start to realize that it's very political, unethical promotions for those individuals that upper management has already hand picked to move up, even though they advertise it's only numbers and merit based, which is only slightly true.
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Taking incoming calls to assist customers
Customer Service Representative (Current Employee), Macon, GAMarch 10, 2015
A typical work day consist of taking about 60 calls per day assisting customers. There is great room for advancement, and the benefits are excellent. They are open 24/7 so you may work holidays and weekends. Call volume is usually high so there's not a lot of time to socialize and get to know the people you work with. There are a lot of incentives, contest, goodie tables, and events to make the work day fun.
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Fun work enviroment
Customer Service/ Sales (Former Employee), Getsville, NYMarch 9, 2015
There was a lot to do since it is an insurance company.
Great people work there and made it a good place to work.
You would spend most of the day on the phones taking inbound calls from potential customers and current customers.
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Decent Pay
Sales Agent (Former Employee), Tucson, AZMarch 9, 2015
Pros: good pay
Cons: everything else
They pay their employees a lot to deal with their shenanigans. They have micromanaging and overbearing management. Every second of every day is monitored.
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Meeting New People
Total Loss Specialist (Former Employee), Macon, GAMarch 9, 2015
Pros: meeting new people
Cons: management
GEICO is a large company with several people working there meeting new people to network is always a positive.
A typical day was hectic and a lot needed to be done. My co workers were amazing people to be around and always made a bad day better.
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A good company great benifits
Insurance Specialist - Billing Agent (Former Employee), Fredericksburg, VAMarch 7, 2015
The company puts you through a long training process to prepare you for the phone environment. A good place to work. Lots of food days . Management was willing to help you meet floor goals.
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great career choice
Customer Service/ Call Center Agent (Current Employee), Poway, CAMarch 7, 2015
Pros: pay, benefits, stability
Cons: micromanagement
geico is a great employeer. They offer great benefits and pay. Also allows plenty of room for growth and moving up with in the company
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Low pay and over worked who could ask for more
Continuing Unit Examiner (Former Employee), Lakeland, FLMarch 6, 2015
Pros: air conditioning
Cons: everything else
I will say if you are looking to start a career you could do worse. They train you to do the job well ad that is where the praise ends.

They will overwork you. I know plenty of people who still work there and they have a workload of nearly double the industry average. I now work for another company and through interviews and talking with people know GEICO is the worst place to work for. I have heard a lot of horror stories but lived through the worst place.

They strategically place their offices in areas near big cities but far enough out they can pay much lower. They do not value you as a person and if you dont like their answer is dont let the door hit you where the good Lord split you.

If you used to work there praise God you escaped. If you still do make it a priorirty to get out. Your sanity is worth it.
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Family Oriented
Homeowners' Billing Support Technician (Current Employee), getzville nyMarch 5, 2015
too strict, grade your calls very tough. i dont like it here, its not for everyone. Management doesnt do what they say they will.
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operates like a sweatshop.
Insurance Underwriter/Job Coach (Former Employee), Woodbury, NYMarch 5, 2015
very stressful job. No stability and seniority means nothing. Out with the old in with the new. The pay is great but you should not have to sell your soul to get a paycheck. The company cares more about customers than their employees. Extremely micro managed.
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very productive work place
Licensed Automobile Claims Representative (Former Employee), Dallas, TXMarch 5, 2015
this place was very fun and productive. if things were different, i would have stayed with the company for as long as possible. everyone helped each other out to get the job done.

About GEICO

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing – Read more