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GEICO
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533 reviews

GEICO Employer Reviews

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Do you want to wake up everyday depressed and trying to decide if it's worth dragging yourself in to be unappreciated?! Then work here!!
Customer Service Insurance Agent (Former Employee), Macon, GAMarch 25, 2014
Pros: getting paid
Cons: everything else
If you want to wake up dreading your job everyday then definitely work at GEICO. A typical day at GEICO begins with you getting to work early, to start your computer up (unpaid,) you then log into the phones and start your day of being yelled at by ungrateful customers. You are berated for not being able to achieve goals that are not achievable to begin – more... with. I have learned that it important to feel appreciated in the job that I do and not just be another number. Management is very hands-off aside from your direct supervisor.. In fact I have been with the company for years and have never met my manager. Supervisors do not seem to be screened for their people skills. Most of the supervisors are very rude, inconsiderate, and only out to make themselves look better. My co-workers have all been very nice with what limited time I have to talk to them or get to know them. The hardest part of the job is going for hours, weeks, and months without any form of morale building. The most enjoyable part of the job is getting to go home at night. – less
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Great benefits.. Performance Based!
Emergency Road Service Dispatcher (Current Employee), Macon, GAMarch 24, 2014
Pros: benefits
Cons: hours and schedule
Overall, GEICO is a great compant to work for. I loved the fact that it was performance based which allowed the employee's work to promote itself. The work environment is great. However, the numerous of calls and disrespectful customers can have a toll on someone. A person must have tough skin to work in this profession. If not, the stress can really – more... get to them. – less
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It can be rewarding if your up for the challenge
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Carmel, INMarch 24, 2014
Pros: good pay, benefits
Cons: micro managed daily, different trainers and coaches constantly, meet the numbers.
I worked at the Carmel location for 6 months, it wasnt my cup of tea. Get state licensed in 8 days then 8 weeks classroom training and then another 2 months training on the floor. The job is not for everyone and I was told that by multiple people when I was struggling. I had over 7 different bosses and they all have a different style of "coaching" you – more... to be a better agent. I was in service and you mostly take NY callers that are upset about a rate increase or why their bill was so high. It is a very stressful job from two aspects, one being that you might get yelled at by customers sometimes one call after another. The second is the numbers you have to achieve in order to get "certified" which means you get a pay raise. The pay and benefits are great (14.56/hr) and if you can pick up on everything then you will succeed. Prepare to be on the phones for a year before getting to transfer jobs or location. Unless you are a superstar with meeting all of they dynamics ie; Customer Interaction, Quality, Umbrella referalls (have to refer them when icon shows have to have about 8 a month to be proficient), Calls Per day, First Call Resolution and Surveys (only excellent surveys count, anything less means nothing). Its the same thing day in and day out, I had two days off a week but not together, Sat & Wed. Typical Day; get there go over numbers in team meeting, hop on phones, get pulled off for coaching about failed calls, talk about numbers. Same thing every day. You get two 15 min breaks and 45 min lunch and 10 min free time for bathroom breaks not scheduled. Get used to constant change of people and policies, micro management, different coachs and trainers that constantly change and you will enjoy the job, it literally is not for everyone. But if you drink the kool-aid then you can go far in the company. – less
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about geico
Claims Payment Specialist (Former Employee), macon,gaMarch 21, 2014
I would not recomment geico to anyone with a family or children with sick or diabilities.
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Statistical/Budget Analyst responsibilities
Statistical/Budget Analyst (Current Employee), Chevy Chase, MarylandMarch 19, 2014
Typical day at work consists of the following tasks for my current position:
• Provide quantitative analysis and problem solving skills to address short and long term business issues
• Generate and distribute statistical reports to Executive Officers, Upper Management and Regional offices
• Analyze data for trends and variances
• Present analysis findings – more... to Executive Officers
• Lead development department budget
• Extract data via SAS programming and other sources
• Ad hoc analysis for CEO and Executive Management
• Develop Excel generated reports to meet Management needs (using pivot tables, slicers, vlookup, sumifs, index, named range, conditional formatting and VBA macros) – less
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Hard place to work
Customer Service Representative (Current Employee), Poway, CAMarch 19, 2014
Pros: pay and benefits
Cons: impossible goals
Working here is a double edged sword. The goals you are expected to meet each month are nearly unobtainable, however the benefits and pay are superb.
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Great work ethics,well trained and updates with newest information
sales rep IV (Current Employee), Woodbury, NYMarch 17, 2014
Pros: close to home, great people to work with, good growth potential
Abundant incoming calls for umbrella sales,education programs are always being give.they have open door policy for managers... always available for talks . the people in the department get along very well, even after work hours.Th.e most enjoyable part of the day is seeing what the team has done as a sales group
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Phones
Customer Service Representative (Former Employee), Macon, GAMarch 17, 2014
GEICO is a great company to work for if you can stand going through the same routine daily
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writting new business, servicing customers and enjoyed helping and laughter
Insurance Producer/Customer Service Advocate (Former Employee), Memphis, TNMarch 16, 2014
I really enjoyed working for this company, I learned about home policies here and the manager really cared about me as a person and making sure I had time for my family.
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Productive Fast pace Business environment
Claim Specialist (Former Employee), Dallas-Fort Worth, TXMarch 15, 2014
Pros: great pay set job hours
Cons: bad management
Overall a great consistent pay steady company.
Descent Management positive team work good coworker.
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Good insurance company to work for.
Insurance Sales Counselor (Former Employee), Macon, GeorgiaMarch 13, 2014
Pros: cash and prizes for good productivity. good benefits
Cons: short lunches and breaks.
Fun place to work. Won cash and prizes for productivity.
Co-workers and management were willing to assist at anytime.
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Excellent Training Class at GEICO
Insurance Sales Agent (Former Employee), Tucson, AZMarch 10, 2014
Pros: training program
Cons: acd
I was very pleased with the training program which was all inclusive and thorough. It was a very professional atmosphere at this company. There is a very good ACD protocol in place within the Customer Service Agent area in which I was privy to at that time.

My co-workers were very professional. A typical day on the Swing-Shift was arrive punctually – more... and a little early to check one's emails, log-in, begin taking approximately 60 - 70 calls on an incoming basis in a Western Regional Call Center.

The management team was superior in every regard.

The most enjoyable part of the job was the get togethers and potlucks, barbeucues, social activites, and volunteer opportunities there if you wanted to partake in these. – less
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front end
Claims Service Representative (Former Employee), Buffalo, NYMarch 8, 2014
good place to work in high school. it will give you good starting experience,
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very busy insurance company
Northern CARegion, Field Damage Appraiser (Former Employee), San iego, CAMarch 5, 2014
very busy insurance company and they set you up to fail. They require muc more of you than in humanly possible
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My interesting workday
Claims Payment Specialist/Service Representative (Former Employee), Macon, GAMarch 4, 2014
Pros: great pay and benefits
Cons: short breaks/lunches, sitting at a cubicle all day with a headset (feeling like you're on a leash)
I would manage insurance claims for 36 states, assess insurance coverage for appropriate application to specific accident, utilize and protect sensitive client information, assist clients who call concerning accidents/injuries, arrange and schedule car repairs and rentals, assist clients with online claims, field calls from Financial Institutions for – more... check verification purposes... I learned a great many skills from GEICO, great customer service, objection handling (persuasion), multi-tasking, etc... I really enjoyed making friends with the people that I worked with, makes the work place easier... the hardest part of the job is giving bad news to the customers... the most enjoyable part of the job is being able to help the customers and interact with customers from all over the USA. – less
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Fun place to work with with very good job culture
Senior Programmer Analyst II (Former Employee), Washington, DCMarch 4, 2014
Keeps up with trends in technology. Very good IT department. Great profit sharing.
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Company provides amenities to make employees job more enjoyable
Customer Service Representative (Current Employee), Lakeland, FLMarch 3, 2014
Pros: great benefits and opportunity for growth
Cons: not for everyone
Work days are very fast paced, there is not much time to take a minute to think on your work. I have learned so much about car insurance than I ever knew. The job it self is not bad. The company is very particular about the way a call is handled which can be understandable but I believe it takes away from being genuine with the customers. I have found – more... that the company is not for me and am searching for something that I will be happy doing. – less
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Meet some really nice people
Dispatcher (Former Employee), Macon, GAFebruary 28, 2014
Pros: great pay/benefits
Cons: management in the ers dept sucked for lack of a better word
I loved it their minus the management team.....would not mind going back to the company but in a different dept
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Poor Management and even poorer work conditions
Claims Service Rep (Former Employee), Tucson, AZFebruary 26, 2014
Management micro-manages every employee and doesn't let their employees grow. Job itself is very demanding and you are chained to the phone. Some employees were even questioned while leaving their phone to use the restroom facilities. Also, during the work day you are asked to keep a diary of claims and make sure every claim file is perfect, however, – more... if you take the time to try and do this a supervisor will come ask you what you are doing. Often times in a rude fashion like you are doing something worn. Basically a miserable place to work. – less
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Very fast paced, goal-oriented environment.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Lakeland, FLFebruary 25, 2014
Pros: great benefits
Cons: work environment
Great benefits and co-workers. Highly stressful call center environment. Very "on-rails" with little variety.

About GEICO

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing – Read more