Gemini is focused on one goal: money
Dispatcher (Former Employee) – Oklahoma City, OK – October 14, 2013
Truck drivers are a type of people who want dispatchers to make decisions for them so they can get their load safely from the loading facility to the unloading facility. Gemini had a high volume of phone calls and hold time. I saw holding time up to 45 minutes per phone call. They were not paid by the hour, they were paid by the load. It was difficult to keep the peace between management and the driver, because dispatchers are allowed only a certain amount of time per phone call. The problem? Drivers would wait until they had several issues before they call in so they wouldn't have to deal with the hold time every time they called. Mostly, even though the drivers were frustrated, I enjoyed talking to them while solving their issues on the computer. I did not get to socialize with my co-workers because we were under staffed.
4 day work week, 12 hour days