Pros: benefits, free lunches, customer 1st week.
Cons: pointless call time, other departments dump pointless work on you.
A typical day at work involves managing customer accounts, listening to customer complaints, and keeping customers informed about company products.
I've learned mostly about generators and how they work, as well as how to dealer with unmanageable customers.
Management is good at this job. If you are treated unfairly by a customer, management will – more... take care of you.
Co-workers at Generac are like team members. You work together to answer questions and to get job tasks completed. You will never find yourself working alone on any project, and you will always find help from your co-workers in times of crises.
The hardest part of the job would be trying to make pointless conversation with customers to keep a 50% call time. I believe that if you are doing quality work at your job, keeping your sales up, and thoroughly answering customer's questions, then keeping a 50% call time is not the ultimate goal and is pointless. I do a fantastic job at answering customer's questions, and getting done what I need to get done, but when it comes to the 50% call time I never hit it because I'm terrible at asking "How is the weather where you are today?," "How is your business going," "How is life?"
The second hardest part of the job is that, with this particular position, all other departments dump their work on you. You're basically the garbage disposal for pointless work. Management is working on improving this issue, but it is still an issue nonetheless.
The most enjoyable part of the job is the benefits. You receive some of the best benefits you will find at a job with health, vision, and dental. – less