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General Dynamics - IT
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671 reviews

General Dynamics - IT Employee Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Compensation/Benefits
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Good benefits and experience opportunities
Customer Service Representative (Former Employee), Corbin, KYJune 25, 2015
Pros: Medicare and insurance experience
Cons: Low wages
General Dynamics is a good company to work for if someone is seeking advancement or not. There are many opportunities to climb the ladder and if someone just would like to keep their current position, they may do so indefinitely. The rules are hard to get used to at first, but after time, one gets used to them. I have learned a great deal about Medicare and the insurance process and I am glad to have the experience.
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Well facilitated work environment
Systems Analyst (Former Employee), Fairfax, VAJune 24, 2015
Pros: Job satisfaction
Cons: Location, long hour
A typical day at work was gathering requirements, facilitating requirement meetings, managing Access Database.

I learned working with high ranking leaders that provide requirements from pure user perspective.

Management was always there to provided what is needed personally and work related.

My co-workers were friendly and helpful.

The hardest part of the job was working with users that didn't have a good knowledge of IT.

The most enjoyable part of the job was helping/training users.
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Great Workplace
CUSTOMER SERCIVE REPRESENTATIVE (Current Employee), London, KYJune 24, 2015
Everyone is polite and easy going, it makes for a very enjoyable work experience. This job has provided me with excellent communication skills and helps to build my customer service skills as well.
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Productive workplace
Senior Program/ Recruitment Assistant (Current Employee), Herndon, VAJune 24, 2015
Get along with co-workers, productive, friendly work environment. Learn on a dailt basis, network, interact with co-workers daily.
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Good pay, Very strict, no cell phones, no internet access, no incentives.
Health insurance Marketplace supervisor (Current Employee), Riverview, FLJune 24, 2015
Typical day at work consist of taking calls and helping out customer service representatives. Great coworkers, which are also the most enjoyable part the job. The hardest part of my job would be not being able to resolve a customer's problem. There is not really a lot of involvement with management.
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The average working day.
Customer Service Claims Representative (Current Employee), Chester, VAJune 23, 2015
My work day consists of logging into a intranet database and answering calls to assist the callers and provide solutions to a problem, answer any inquiries and provide excellent customer service. The hardest part of the job is to be the bearer of bad news and not being able to assist the caller. The most enjoyable part of my job is that it isn't too strenuous.
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customer service representative
CUSTOMER SERVICE JOBS (Current Employee), Chester, VAJune 23, 2015
• Answered Marketplace related questions for customers
• Helped customers to understand policies
• Reviewed plans and policies
• Enrolled customers into Marketplace Health Insurance plans
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Great Job if you are not looking to advance your career
Medicare Benefits Coordination/Recovery Supervisor (Former Employee), Las Cruces, NMJune 20, 2015
Pros: Excellent Management Team
Cons: Contract Work, No Opportunity for Advancement
There is no opportunity to advance in this contract unless you are willing to relocate. It is a great place to work, for someone who is looking for simple, steady employment.
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Horrible place to work
Customer Service Representative (Former Employee), Panama City, FLJune 19, 2015
Pros: NONE
Cons: EVERYTHING
I was hired on by this company 4 different times within 1 year! Each time you are "Re-hired" you have to take the 2 week training class over again, which Is bogus. You work hard, and get laid-off, even though they keep the people that don't give a darn. You can only have 3 objects at your desk, excluding paper or pen. And they don't care if you need to have a day off, because your child is sick. That place is like a prison. DON'T WORK THERE AND GET BELITTLED!
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Good work enviroment and good benefits
Customer Service Representative (Former Employee), Lawrence, KSJune 19, 2015
Pros: (ATO approved time off ) Earned time off, sick time off, Insurance and retirement good pay
Cons: temp ft during O. E. P. short breaks, and getting non-compliance dings against you
Learned computer skills, how to successfully assist consumers with the application process to get them enrolled in a healthcare plan under the Affordable Healthcare Act. Also answered any questions that the consumer had, or got someone on the phone with them that could help them. My co-workers were easy to get along with and they and our supervisor's were very helpful if we needed help. The hardest part of them job was listening to the consumer's needs and stories some very sad. the most enjoyable thing was knowing that I helped people daily.
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Great work place
Enrollment Specialist (Former Employee), Houston, TXJune 18, 2015
Pros: Really great enviorment and a open door policy
Cons: seasonal work
A typical day is coming in logging on and helping people enroll in the health plans listed. You inform the consumer of what is needed next notating all that was done to assist them.
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I learned a great deal about health insurance while working for General Dynamics.
Certified Customer Service Representative (Former Employee), Chester, VAJune 18, 2015
Pros: providing great customer service
Cons: working with undedicated people
A typical work day consisted of arriving at work on time, signing on to your computers and taking call right away. Every customer is different but most inquiries were the same. The most enjoyable part of the job was speaking with different customers with different attitudes and assisting and educating them on what the best plan to fit their needs. The hardest part was telling customers that they did not qualify for any of the plans available.
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A good but not great company.
Principal Training Specialist (Current Employee), Fort Huachuca, AZJune 17, 2015
Pros: Good people to work with. There are very few troublesome individuals dragging everyone else down.
Cons: No sick days.
Job stability is always an issue when it comes to contract work. Lower level management is often disconnected from higher level management. Very little room for advancement without a Master's Degree. Pay is very good. Benefits have steadily been getting worse over the last 5 years.
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Productive
SharePoint Training Specialist (Former Employee), Fayetteville, NCJune 16, 2015
Very well ran company. Company was family orientated and cared about meeting the customers goals that was set. The company believed in career progression.
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GDIT is a great place to work!
Call-Center Customer Service Representative (Current Employee), Phoenix, AZJune 16, 2015
Pros: Benefits after 30 days.
Cons: No time to take a breather between calls or after a very stressful/difficult call.
I have been with GDIT for a little over a year and a half. I have been trained in three lines of business (Federally Facilitated Marketplace, General Medicare, and Medicare Claims). The benefits GDIT provides are excellent as I was able to obtain Health insurance at no cost to me after only 30 days. Dental and Vision benefits are very well affordable. I have learned a lot while working at GDIT and I hope to learn a lot more in the future. Management is always there for you to talk to if you have any issues or need help. A typical day is busy with back to back calls, and for someone like myself, you are logging in and out of different systems to take calls as needed. The hardest part are the angry callers but if you do your job to the best of your ability, they usually thank you and end the call with a smile.
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Review Summary
Sr. Program Analyst (Current Employee), Fairfax, VAJune 15, 2015
AT GDIT there is great work/life balance and job security. Management is understanding, helpful and always willing to help. Great company to work for.
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Not a good company to work for.
Customer Service Representative (Former Employee), Bogalusa, LAJune 12, 2015
GD treat their employees terribly in reference to compensation. Many of the jobs require college degrees but many of the employees do not have degrees but are promoted and employees who have degrees are passed over for promotions.
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Great benefits, variety of shifts, and a busy office
Sr. Systems Admin/Sr. Network Admin (Current Employee), Westminster, COJune 12, 2015
Pros: Excellent benefits, clean work environment, very personable but professional management
Cons: Management is not hard enough on poor performing employees, People that should be fired after multiple infractions are not
I work 10 hour work days with 3 day weekends but there are also 8 and 12 hour work days for different shifts and/or roles. The management holds monthly meetings to keep employees informed on departmental direction and company news as well as giving recognition certificates for time in the company and announcing employee of the month. It helps maintain the sense of our data center employees are a team.
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great
Initial Outfit & Transition Logistics Lead (Former Employee), Fort Benning, GAJune 11, 2015
Great vCard ompany. Great people. Great strategy. Would like to have song term career with this company. Fair. Great support. Great training. Great opportunities.
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PRODUCTIVE WORKPLACE
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), TAMPA FLORIDAJune 11, 2015
Inbound call center for medicare. Assist beneficiaries with insurance coverage information, billing, drug pan enrollments, medicare advantage plan enrollments/disenrollments, researching medical claims, assiting with fruad related issues, and contacting medicare contractors and ssa offices on behalf of clients.

Accomplishments
participating in government focus groups with medicare headquaters to improve training and system, outstanding survey reports from medicare clients regarding resolution of all issues. promoted to another department within months of employment.

Skills Used
Very knowledgeable of system, rules and regulations of company. Able to assist in training of other Csr's to inprove their skills on production floor and build rapport with beneficiaries.

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About General Dynamics - IT

General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, – Read more

General Dynamics - IT Salaries

Customer Service Representative
$12.06 per hour
$25,000 per year
Supervisor
$32,790 per year
Systems Administrator
$69,000 per year
Project Manager
$90,000 per year