Pros: monday-friday shift and my coworkers
Cons: job in general, high call volume, beneficiaries, parking, temperature (always freezing) strict rules everything about this job is bad!
By far the worst place I've ever worked. There is NO opportunity for advancement. People that have been there for years make the same rate as someone walking through the door, that's ridiculous. Calls are back to back to back everyday for no reason. Having to deal with rude and irate callers that repeatedly call because it seems like they have nothing – more... better to do with life. It almost seems as if you are wasting your breath with these callers because they call in thinking they know everything or they just don't listen to what you tell them.They warned us in training that the job is mentally draining and I took that lightly but it is definitely the truth. If you don't adhere to your schedule you could be coached and possibly terminated for it. It's almost impossible to adhere to your schedule when calls are back to back. The time they expect you to get callers of the phone is impossible because every call is different and a lot of calls take time. They say let them vent and talk but expect us to get them off the line in specific amount of time..Yeah ok! Don't bother to get sick or be on your death bed because they won't accommodate you for it you just have to have the "hours" to cover yourself. This is just a warning if you know you want more out of life and you would like to be in a position that allows you to at least be content please look else where. I shed a tear every time I sit at my desk because this job is the absolute worse! – less