Inbound call center for medicare. Assist beneficiaries with insurance coverage information, billing, drug pan enrollments, medicare advantage plan enrollments/disenrollments, researching medical claims, assiting with fruad related issues, and contacting medicare contractors and ssa offices on behalf of clients.
participating in government focus groups with medicare headquaters to improve training and system, outstanding survey reports from medicare clients regarding resolution of all issues. promoted to another department within months of employment.
Very knowledgeable of system, rules and regulations of company. Able to assist in training of other Csr's to inprove their skills on production floor and build rapport with beneficiaries.