A typical work day for a Trainer included facilitating new hire classes, completing time cards for accuracy, data input regarding anything that went on in the training class. Acting as floor supervisor when not in class.
Internal Support Group Agent (Current Employee) – Lawrence, KS – July 19, 2017
If you are looking for a job where you are just a number, this is the job for you! If you can keep good attendance, you can keep the job. Pay attention in training. You seriously will be talking to real people on the phone. It's not a joke.
CSR - Customer Service Representative (Former Employee) – Bogalusa, LA – July 19, 2017
General Dynamics is a great place to work for , if you like talking to others and typing and looking up different aspects of your itinerary. It really helps you become a better person while working there.
Customer Service Representative (Former Employee) – Lawrence, KS – July 18, 2017
We had a set schedule I learned customer service skills Management did a great job with enforcing rules The workplace culture was nice The hardest part of the job was taking calls from rude customers The most enjoyable part of the job was assisting consumers with theit application
Customer Service Supervisor (Current Employee) – Corbin, KY – July 18, 2017
As a supervisor with GDIT I deal with different task each day working with my team is the most enjoyable part of the day for me. I enjoy working with each of my co-workers and have formed great and lasting friendship at GDIT
Customer service representative (Former Employee) – Tampa, FL – July 18, 2017
I Worked in civilian sector of company and my experience was from the position I held with this company from that sector. The demographic that this position may entice would be a college student attending school or someone not necessary looking for a career.It a customer call center and direction is backwards. Employees are treated like tools rather then humans. The security of Information does not allow the employee in this sector to have any electronic/paper items on you. The job rules may make you feel like a child rather then adult employees.
Great place to work if you like to take calls over the phone. The conduct in which one must hold one self if very strict however this is to be expected of a Government Contracted CSR. So if you can handle the strict guidelines set out for you when taking calls then this job is a pretty good bet.
Customer Service Representative (Former Employee) – Bogalusa, LA – July 17, 2017
I worked here whenever I lived in Louisiana and the people and the job were very different to me. It was the first call center I worked at that you trained for 2weeks and had to pass a test before hitting the floor to work.
IT Specialist (Former Employee) – Lima, OH – July 17, 2017
The job was fairly simple, and didn't offer much room for advancement. The health care package was too expensive. This was a factory that makes military equipment, so it is very dependent on military contracts