Feels like you are still in high school
N/A (Current Employee) – Corbin, KY – February 7, 2016
Everything is scored, you are scored on quality, adherence to schedule, like breaks, lunch etc. If you are on a call when it is time for break or lunch it counts against your productivity for the day.
Attendance does not count for much of your scorecard, CSR's who are absent alot can still get a better shift than CSR's who always show up. Quality scores calls incorrectly, you have to appeal for your points and then they may or may not put them back on your scorecard. They hire new people and give them good schedules while they move the regular full time employees to not so good schedules.
They give "acting" promotions to just about anyone willing to take them and then demote them back down after the busy season ends.
The building is always too warm.
Decent pay and health insurance
Very little opportunity for advancement and no permanent shifts