Good but not a perfect job.
CSR - Customer Service Representative (Former Employee) – London, KY – August 23, 2016
As with any corporation there are communication barriers between entry level workers and management. My only complaint is that the standard CSR's are held to is quite astringent, i.e.: any quality score below 90/100 is unacceptable and more than two calls below this threshold within 30 days results in disciplinary action as opposed to furthering the training knowledge of the offending CSR. The process means well, but leaves far too little room for improvement while information, resources, and procedures continue being updated.
Plentiful ATO, bonuses for extra hours during peak season
Poor communication skills among certain groups in a specific site.