I worked there for over a year, and if you add the two times together, it was about 2. The training is insufficient for the job itself, the rules are not regulated among supervisors, and too much emphasis is put on how long you're on a call instead of resolving any issues. They tell you there is advancement opportunities, like they are special, but you can work there forever and never move. You still have to have the highest education and experience in order to move up. You barely see most of the managers. Favorite runs deep in this company.
Too tight of schedules, no wiggle room