Very pressured atmosphere, my crew are hard workers, pleasant people.
Pros: Received new headphones for excellent attendance
Cons: Very pressured, feel guilty if you become ill. Sitting in front of computer for long hours.
A typical day at work would be answering phone calls for the Marketplace Affordable Care Act.
Two 15 minute breaks, a 30 minute lunch. Learning new materials,memorizing, reading scripts.
My co-workers are great, good people on my crew, and my supervisor, very knowledge, pleasant person.
That is the best part, the hardest part is dealing with aggressive , sometimes very angry consumers.
The phone calls are one right after the other, lack of communication in different departments, which leads to sketchy information at times, in which to inform the consumers.Many computer problems, sometimes, they go off the line, which can be frustrating to consumers.
I do feel a gratification of feeling that I am helping people.