Provides good benefits and room for advancement, however it has no personal touch
Pros: they pay for your benefits, good employee support
Cons: can be difficult to adhere to rigid schedule and get the hours you really want
My typical day at work is either super busy or incredibly slow. However for the most part you are expected to take care of yourself. They do keep track of everything you do with an electronic big brother system, but there is no one standing over your shoulder. They do provide excellent support for the staff and decent training to make sure you are never at a loss to know how to handle a situation. Little interaction between co-workers since you are set up into cubicles and on the phone most of the time. The hardest part of the job is managing difficult consumers and the downtime. When it is slow, it is really slow. Since it is a secure work environment you aren't allowed to take anything with you and your not supposed to memorize work reference material because it changes too often, so you are left with hours of nothing to do but stare at the clock.