Great peace of mind helping people obtain affordable insurance through the Affordable Care Act.
Pros: Satisfying consumers with affordable health insurance.
Cons: Relaying bad news to consumers in regards to their insurance.
Although, the company I was employed by was General Dynamics, I also worked for a third party though General Dynamics called CMS (Center for Medicare/Medicaid). CMS administered the regulations and material I used on daily basis to assist my customers obtain insurance though the Affordable Care Act. At this call center, I learned how to interact with many different people from all walks of life; not only via telephone but co-workers as well. Working in such a large call center was extremely educational in many aspects, including how to provide great customer service with numerous cultures, religions, ect. Needless to say, there was never a dull moment.
After my promotion as Supervisor, I was given to opportunity to help my team help their customers. Although our job was to assist consumers, there were also difficult times we would have to relay bad news to consumers, which to me, was the hardest part of the job.
Overall, I would say my experience working for this company was a very positive one. Along with a good team, I also had great managers working behind the scenes to ensure our time was well spent.