Genesys Employee Reviews

Found 16 reviews matching the search
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Great Company to Work for!
HR (Current Employee) –  Daly City, CAJuly 21, 2016
I've been at Genesys for over 3 years. Great culture - transparent, authentic and laid back. Smart, dedicated teams. Lots of work to be done in the transition from prem to cloud; lots of acquisitions over the past few years. With change comes hard work for many departments - it's a good place to be if you enjoy a reasonably fast pace, having a lot to do, and driving and supporting transformation. Global company so very diverse. Each major office has good camaraderie and offers local fun and/or charitable events.Leadership team is solid and worth following. Generally very good work life balance, family friendly, respectful environment. Overall a great place to work.
Pros
Nice people, great culture, respectful, competitive benefits, market compensation for the most part, good senior leaders, good strategy, respected in industry
Cons
Some offices are not in the most glamorous of locations
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great people, leadership by committee
Senior Vice President, SaaS Solutions (Former Employee) –  Tysons Corner, VAFebruary 18, 2016
talented engineering team, driven by executive steering committee lack of strategic vision and working towards greater goal for company. They continually chase the revenue forever altering vision and direction to the detriment of the long term strategy. Driving HUGE costs increases and continue re-work when they refocus to the vision/strategy
Pros
great engineering teams, fun work environment, global company
Cons
leadership by committee, silo'ed and hidden agenda's, lack of knowledge about SaaS
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Fun work place great people to work with
HR/Receptionist (Former Employee) –  Cottonwood Heights, UTJuly 10, 2016
Loved working for the company. Wish I could have stayed on with Genesys but my job was given to another full time employee.
Pros
Great work atmosphere, free lunches, parties for the office
Cons
Starting as a temp does not guarantee a job
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Changes needed
Account Executive (Former Employee) –  Atlanta, GAMay 2, 2016
For such a large organization there is a lot that needs to be improved. Resources are lacking throughout. Almost every product has gaps and corner cases that prevent sales. Very few referenceable customers. High turnover in the sales organization (frontline and management). Management has unrealistic expectations of results.
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It was a great job for the two years I was there.
Solutions Development Coordinator (Former Employee) –  Kansas City, MOMarch 21, 2016
Good place to work, lots of energy. The owners are committed to improving their employees professionally as well as promoting healthy life styles.
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Great experience
Office Administrator (Former Employee) –  Olathe, KSFebruary 19, 2016
Great experience to learn and meet new people. New people and tours daily , something interesting daily. Great smiles and conversation every day.
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Culture that no longer values contributions of employees
DIRECTOR (Former Employee) –  Daly CityJune 27, 2013
I worked for Genesys for over 12 years. In the beginning the culture was very engineering focused concentrating on good products with a strong sense of collaboration. When I left, the culture was very focused on productivity with impossible demands for workload. The company's products are still very good, but most of the employees are concerned about layoffs, don't trust management and don't see a real payoff for individuals in a coming IPO. The most enjyoyable part of working for this company is the true international atmosphere.
Pros
growing company
Cons
rapid change including layoffs in the past year
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It's a nice starter job
Lead Operator/Training Mentor (Former Employee) –  Manassass, VaOctober 1, 2014
This is a good starter job. Something to do in college or when you're figuring out your life. Or if you're a bit older and want something easy. But it isn't a career. There just aren't enough positions for people to move in to, so eventually you end up waiting for someone to move, get pregnant or retire so that you can get a promotion.
The people are great though, and the managers are great people. It's just an environment where you will have to settle eventually.
Pros
good atmosphere. nice people.
Cons
bad pay. lack of upward mobility.
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Database Analyst
Database analyst (Former Employee) –  Kansas City, MOAugust 12, 2014
Work in conjunction with the Operations Manager developing tools to improve company processes, applications and information management in general. Help develop applications to track inventory and ordering parts for production from conveyor belts to custom design machines. Understand the overall operations of the company and create applications designed with the end user in mind, while making sure they don’t interfere with other departmental processes.
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Genesys has changed for the worse
Director (Current Employee) –  USOctober 29, 2013
Genesys has changed from being a great place to work to stripped down ill, skeleton of its former self. The management does little for the staff but is only focussed on top and bottom line regardless of the consequences for the staff. No team work anymore, no fun, not a great place to work anymore.

The people there are great but are stressed and afraid for their jobs with the layoffs happening on a weekly basis.
Pros
pay
Cons
management
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Great Place To work
Sr. Principal Solutions Engineer (Current Employee) –  Charlotte, NCJune 15, 2015
Fast growing company that continues to do very well in the industry. Very strong partnerships with partnerships with Microsoft and Apple.
Pros
Fast Growing
Cons
Lack of formal training - more informal
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Legacy company building unnecessarily complex software.
Architect (Current Employee) –  Daly City, CAJune 1, 2015
Strong not invented here mentality and strong mistrust of new people. Trust takes years to build. Still view people from decades old acquisitions as "new" people.
Overly complex products.
Pros
Distributed team
Cons
Serious lack of trust, overly complex software.
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Productive, options for fun, friendly enviroment
Design Engineer, Field Department Coordinator (Former Employee) –  Kansas City, MOMay 28, 2015
Typical day was discussing customer projects and working through obstacles to get deadlines done. Very friendly environment.
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Employees work well together to give great customer support
Graphic Designer (Former Employee) –  Alpharetta, GAJune 24, 2015
Enjoyed working with the team I was in. It was a very high impact effective team. Learned a lot about working remotely across timezones.
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Great place to work
Billing & Collections Analyst (Current Employee) –  Burlington, MAJanuary 30, 2015
SoundBite Communication was bought by Genesys over a year ago. This company has been transitioning over to Genesys as it acquired additional companies.

This is a great place to work, we moved to a new location in Burlington. There is unlimited vacation, flexible with working from home. Many perks!

Unfortunately the Finance Department is being relocated to the Corporate Office out of state in the near future.
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Overall rating

3.6
Based on 29 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.4
Job Security/Advancement
3.0
Management
3.3
Culture
3.4