Genpact Employee Reviews

Found 332 reviews matching the search
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Weak management, no direction
Manager (Current Employee) –  New York, NYMay 24, 2017
This is a company that is lost. The managers are promoted from within - and specifically Southeast Asia - and placed in areas in which they have no expertise. The result is bad management, followed by resentment from the workers who have to clean up the messes. There is a clear culture of preferring favorites - once again, very heavily weighted to Southeast Asia.

Genpact is a pure outsourcing company- a business that is dying quickly. There is lip service but no real commitment to preparing for the future.

The work environment reflects this slapdash culture. Grandiose initiatives are created with no basis in reality, and go away quickly with no plans on how to operationalize or follow through the first push.

The workplace culture is to suck up to management and hope to be given an opportunity, as it is definitely not a meritocracy. The easiest part of the job is that you are absolutely not held to performance, so you can skate for years if you're so inclined.

Most critically, Genpact lies to its clients. The client teams are told to sell and implement solutions knowing that the company doesn't have the people, resources or knowledge to deliver. The project planning is a joke, leading to many legal settlements. Management has specifically said that it is cheaper to pay this than not to grow.
Pros
no responsibilities or pressure to perform
Cons
bad management, no strategy
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yes its awesome
Network Security Engineer (Former Employee) –  Danville, ILMay 19, 2017
its awesome place to work with company, as well all my colleagues, all the management level, its very appropriator place for lifetime, thanks to one and all.
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Good, existing and productive work environment with robust Finance Team
Manager (FP&A) (Current Employee) –  Houston, TXMay 17, 2017
Being in Finance, especially in FP&A for almost a decade have tough me to be proficient in analyzing financial data for forecast & projections and their implications in an ERP environment.

My objectives are to ensure advance reporting for decision making. Well-disciplined with proven ability to manage multiple assignments & teams efficiently, I have managed extreme pressure and meet tight deadline schedules.

Being with a giant corporate for so long, it is always fun to work here in US. But not I believe it's a good time to move on and accordingly, I am looking for a right opportunity in Canada and Australia.
Pros
Freedom to think and opportunity to implement.
Cons
Constant deadlines
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It was ok
Senior Loan Processor (Former Employee) –  Richardson, TXMay 16, 2017
My co-workers were GREAT.
Management if they didn't like you, you would be let go.
The hours were good.
Laid back work environment.
Extremely demanding,
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Yes
Sr. Loan Processor (Current Employee) –  Irvine, CAMay 9, 2017
Yes it's a good place to work. It is Stress full. Can improve in the technology area. Over all it is a good work ethic way of life work balance. I would recommend this place.
Pros
Good
Cons
There is cons
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Stable, friendly, supportive
Human Resources (Former Employee) –  Irvine, CAMay 9, 2017
The company has talented individuals that know what they are doing. The leaders are true to what they say and the organization is very structured which is both positive and negative.
Pros
Genuinely care for their people
Cons
Technology on the employees end is a concern that is being worked on.
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accounting
Claims Auditor/Accounting claims processor (Former Employee) –  Danville, ILMay 5, 2017
data entry of invoices, 500 per day, auditing of other employees data entry. making sure that all information was entered correctly and corrected any errors made in the system
Pros
good work environment
Cons
managers were not very organized and some were not around most of the time
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nice place to work
Medical Coder (Former Employee) –  Danville, ILMay 2, 2017
fun place to work with an ping pong table game room. Not flexable had to quit due to taking care of my parents and my job did not allow you to miss much work as it was on a time line. No problems with this company
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nice workplace
sales (Current Employee) –  usaApril 25, 2017
great place to work , overall perks good, client interactions are mostly around BPO deals, good combination of technical and vertically aligned people.
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This an amazing company to work with
CT, USA - Senior Manager (Former Employee) –  Norfolk, VAApril 24, 2017
This is a great company to work with. Did several process transitions, stabilization, standardization & improving. Graduated Premier Leadership Program, People Management opportunity. Intense & non-stop learning. Recipient of several awards from employer and customer.
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Friendly environment
Loan Processor (Former Employee) –  Richardson, TXApril 19, 2017
Responsible for verifying and auditing all documents and information provided by the Customer and Loan Officer.Maintained a pipeline of about 30 - 40 multi – state conventional loans at any one time.Helpful management. friendly environment. Paperless environment.No micromanagement.
Pros
Friendly culture
Cons
secure room
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Fun workplace
Analyst (Former Employee) –  Township of Hanover, PAApril 18, 2017
Daily customer services provided using a muli-line telephone system, as well as front desk and reception duties including faxing, scanning paper files to PDF format for multiple clients. Data entry of clients information for processing of healthcare claims for mail and distribution.
Pros
Incentives for the employees
Cons
not a whole lot of room for growth
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Productive and enclosed workplace
Senior Mortgage Underwriter (Former Employee) –  Richardson, TXApril 17, 2017
underwriting files, sorting my pipeline working priority loans first.
reviewing income, credit, and title. Received loans as the day went on used peers and upper management as resources
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Gempact
Customer Service Representative (Former Employee) –  Ann Arbor, MIApril 13, 2017
• Provided technical support for the Google AdWords advertising suite of programs in a call center environment
• Specialized in optimizing accounts, and making accounts compliant with Google online advertising policy
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Excellent
Customer Service Representative (Former Employee) –  Danville, ILApril 11, 2017
This is one of the best companies I have worked for I learned so much working in variuis departments throuout the company. Giving customer aatifaction was a great feeling to me.
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Don't expect much support
Assistant Manager (Current Employee) –  Cincinnati, OHApril 10, 2017
The company does not do well if it can't keep expanding on opportunities. That is all they care about in the end. Not that you are doing a excellent job. They make promises but then never follow through.
Pros
Little to no contact with Managers
Cons
Little to no contact with Mangers
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workplace culture
Contractor (Former Employee) –  Cincinnati, OHApril 6, 2017
Manager did not listen or respond to employee needs for information or concerns about job related activities. Felt the manager did not care about employees, just landing more work which didn't happen when needed.
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Owned by indians pretty much sucks
Maintenance Worker (Former Employee) –  Danville, ILMarch 27, 2017
The Indians that run the place are mean , they don't care about you and want to work you to death for less money .They don't wanna pay you anything and they always ship jobs back to India
Pros
Its a job
Cons
Pretty much everything strict rules
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Genpact - When people grow, the company grows
Business Transformational Leader (Current Employee) –  Hartford, CTMarch 19, 2017
Great place to work. Abundant learning opportunities for a professional to learn and grow. Great work life balance. Genpact as an organization is employee oriented and provides a clear path for an individual and related career growth opportunities.
Pros
Great culture, work life balance
Cons
Not the best paymaster in the industry
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Worthwhile and fun workplace
Process Associate (Former Employee) –  Hyderabad, Andhra PradeshMarch 15, 2017
It was a great experience working with Genpact. It's a place where we can improve technical skills and at the same time it's a workplace with fun. We have people around who can help us and whom we can help in any work issues. genpact helped me collaborate with new people and work as a team.
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Overall rating

3.9
Based on 2,466 reviews
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Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
3.1
Job Security/Advancement
4.0
Management
3.6
Culture
3.9