life phone rep (Current Employee), Lynchburg – March 21, 2013
Pros: free gym, opportunity to work at home
Cons: micromanaging, high stress
This job is very stressful there is no place to move up unless "you know someone".. The management is poor and micromanaging is horrible! The metrics are ridiculous and inconsistent.
Professional workplace with a great work-life balance
Business Analyst (Current Employee), Richmond, VA – March 19, 2013
I worked here as a contractor and had a very good experience. The work is challenging but reasonable. The work-life balance within the company, at least within IT, is better than any other I have experienced, which provides a big boost to morale. You can tell that Genworth is an older company by its practices and policies, but work gets done and I have – more... not been burned out. I am excited to go to work every day! – less
sales (Current Employee), rancho cordova, ca – February 24, 2013
I work in the call screening department and it is terrible. The man who runs it is a horrible manager and his philosophy is churn and burn. Only take a job here if you are desperate.
Micro-Managed, Under-paid, No Advancement Opportunities
Specialist (Former Employee), Raleigh, NC – February 24, 2013
Pros: good community supporter
Cons: micro-managed, under-paid, poor management, no advancement opportunities
I worked with this company for almost two years and during that time, I was micro-managed, and worked to death. As a permanent employee, I did not get paid overtime, and did not get recognition either. This place reminded me so much of the movie The Firm. My Boss refused to allow their team members to work from home--although many other teams telecommute – more... exclusively. Their employee surveys are a joke too--they really do nothing about their bad managers. There seems to be a 'tenure' policy in place where if you have been around for 20+ years, then you can treat your co-workers/direct reports as bad as you want, and nothing happens, but it makes the morale miserable. If you complain about your lousy boss, then your ousted during the next layoffs. The only thing this company really has going for it is their community outreach--they do a decent job supporting their community. Too bad the company doesn't make management support their empoyees just as well. – less
My job requires close details along with specific information. when client has to be correct pertaining to their specific needs on policy
customer service/processor (Current Employee), Lynchburg – February 17, 2013
Pros: good medical insurance
Cons: mis managenment of employees, constant changes that cause problems wiht your specific job.
management could better manage resources so that your specific job you were hired for you are able to do without constantly being pulled to fill in on phones b/c of understaffing.
Benefit Analyst (Former Employee), Richmond, VA – January 18, 2013
Pros: positive culture, decent management
Cons: no job security
Pros and cons basically meet to create the average employer. What they have for positive community outreach programs is equaled out by the short breaks and no time between calls.
Genworth lived their corporate values till Fall of 2008
Coordinator SPD Annuity Department (Former Employee), Richmond, VA – January 1, 2013
Pros: interesting work, good training
Cons: two locations fighting for control.
Genworth lived their corporate values till Fall of 2008 when it was financially inconvenient to believe in Diversity, Heart, etc. Two cities in VA fighting for control ie Richmond and Lynchburg.
Quality Assurance Specialist (Former Employee), Lynchburg, VA – December 8, 2012
Pros: some of the gathering we have like the book store, different types of rewards for attendance, or employee of the month
Cons: healthcare, pay standards
I worked for this company for 12 years, where i started off as a Temporary employee working as a file clerk, and then was transferred to Package Assembly where I worked to fix packages of benefits that are to be sent out to customers for open enrollment. I was then moved to full time position as a data entry clerk, updating files, scanning and imaging – more... documents to files, and then i was promoted to Quality Assurance Specialist where I was responsible for updating files, doing Accuracy checks to make sure information is correct to image into file. Filing and Answering calls and faxing and copying, I also worked with other people on a team where we all worked to meet deadlines. – less
Productive and fun environment with a ping pong table and activities such as kick ball to encourage giving during an annual United Way Kick Off!
Data Entry Associate (Current Employee), Lynchburg, VA – November 18, 2012
Pros: cafe in the building, free company gym 24 hrs
Cons: not always easy to find a new position to move into
The hardest thing at this company is figuring out which volunteering activity you want to be in. They do their best to be seen and in the community. The benefits are amazing for prices lower than most.
Regional Product Specialist (Former Employee), Richmond, VA – November 5, 2012
I always found Genworth to be a very stable and strong company both by reputation and financial stability. They were ahead of their competition by discovering and executing innovative ways of marketing their product and designing their plans. Their sales support was quick, friendly and knowledgeable
Transaction Processor (Former Employee), Lynchburg, VA – August 23, 2012
Pros: enjoyed parts of the processing, such as handling cash
Cons: sometimes had to wait for work to come in and be micromanaged while waiting
I should have known the environment was not for me when I found out that there was a gym facility in the building but only Genworth employees were allowed to use (they contract out TP's). To me it gave me the feeling that TP's are looked down upon. Top management confirmed this for me by not speaking or looking at you as they pass right by you and tell – more... you NOT to speak (even if spoken to) to visitors on tour of the facility. Training was individualized and incomplete at best with NO TRAINING MANUAL (no way to back-up/confirm which method(s) is(are) correct to process work when questions arise, with several arguments resulting--yes co-workers openly argued. Watched several associates advance or move to other areas even though their mistakes were absolutely atrocious and unacceptable (watch the movie "TED" and the scene where he keeps getting promoted...). Favoritism was VERY prevelant and unprofessional and bad behaviors were not handled appropriately. – less
Example: Productive and fun workplace with ping pong table
Document Processor Specialist II (Former Employee), Raleigh, NC – August 9, 2012
Pros: their was potential for growth there.
Opened and stamp all recieved mail. Scan all documents into workflow. The work environment was very relaxed . The management was great overall I enjoyed this company.
