Genworth Employee Reviews

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Prodcutive and great place to work
Sr Customer Service Rep (Former Employee) –  Lynchburg, VAOctober 13, 2017
Took on an average of 30-40 calls per day
Assisted customers and agents
Learned insurance products and polices
Worked well with direct manager and other co-workers
Dealt with difficult customers and agents
Worked well as a team player
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No work life balance
Director of Accounting and Finance (Former Employee) –  Richmond, VASeptember 19, 2017
Good experience but no work life balance. Worked with good team and good exposure to other teams within the Company. Frequent layoff placing too much stress on teams and thus more difficult to meet deadlines, only can with use of extra long hours and with some folks looking to cut corners.
Pros
Good work experience and exposure to technical accounting issues
Cons
no work life balance in finance
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Genworth
Conventional Underwriter/Account Exec (Former Employee) –  CaliforniaSeptember 18, 2017
Great company. I would work here again in a heartbeat if there were permanent underwriting positions with health care benefits available for remote employees.
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No job is worth the stress & backstabbing that occurs here.
Customer Service Representative (Current Employee) –  Lynchburg, VASeptember 14, 2017
Stressful beyond belief. Expected to do 5 things at once, all perfectly. Management has no clue what their teams do, only if the numbers for their bosses are ok and will chew out the whole team to get there. Personal insults are common. Coworkers cliuque-ish and rude for the most part, others scared to open their mouths, fearing retribution.
Pros
Monday - Fri hours.
Cons
Micro managing. Management clueless and uncaring.
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Career Agent can be rewarding if you are willing to work
Career Sales Agent (Former Employee) –  Boston, MASeptember 14, 2017
100% commission based position. They provided great sales support and some leads but the best producers focused on their own marketing. I believe the career sales group has been eliminated but it was good while I was there.
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Great Pay Poor Leadership
Department Operations Manager - Quality (Former Employee) –  Richmond, VASeptember 14, 2017
Biggest issue is they allow poor leadership to drain the life of the employees which contributes to poor morale, frustration and nothing getting accomplished.
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Reverse mtg
Reverse Mortgage Specialist (Former Employee) –  Rancho Cordova, CASeptember 12, 2017
Good environment
Pay in lne with market trend
Good underwriting manager
Lunches in were nice
Positive environment
Good work life balance
Energetic atmoshpere
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Great!
LTC Claims Customer Service Representative (Current Employee) –  Lynchburg, VASeptember 5, 2017
Great company - Great benefits - Great management - Great compensation to start - Room for advancement - Acknowledgement of hard work - Friendly people
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Fun place to work, awesome management.
Customer Service Representative (Former Employee) –  Lynchburg, VASeptember 5, 2017
Great place to work, lots of community involvement and team building activities. Benefits are amazing and the pay is very good also. Lots of phone time.
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Documents
Data Entry Specialist (Former Employee) –  Raleigh, NCAugust 26, 2017
Enjoyed keying documents from system to another.Learning, how to be more hepful with others.Great place to work, learing new things on the job. Clean
Pros
1 Lunch
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Great when it was great but very bad when it was bad.
Internal Wholesaler (Former Employee) –  Richmond, VAAugust 23, 2017
On the phone 8 + hours per day with advisors assisting them with selling LTC insurance to their clients.

Hard work but very rewarding.

Very well compensation for the hard work.
Pros
Compensation was very good.
Cons
Company became poorly managed and lay offs began.
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Fun Productive place to work.
Customer Service (Current Employee) –  Lynchburg, VAAugust 22, 2017
A typical day at work was engaging with customers and coworkers and helping to bring solutions. We are able to bring great ideas to the workforce that would allow us to create new ways of servicing our customers that also allowed the customer a better experience.
Pros
Fun atmosphere
Cons
none
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genworth is. s good company to work for
Caregiver/Housekeeper (Current Employee) –  Lyndhurst, OHAugust 20, 2017
I would give them four stars because they are very professional and respect their employees opinion ,also they will have coverage for you if you need time off
Pros
great pay
Cons
i am part time would like more clients
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Productive
Learning and Development Specialist (Former Employee) –  Lynchburg, VAAugust 17, 2017
I worked at Genworth 9 years. I loved my job but and my direct manager however I was not a fan of the management team I was assigned to work with. They were very political with there promotions instead of judging of passion and skill.
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Overall, good company to work with
UNDERWRITING SUPPORT SPECIALIST (Former Employee) –  Raleigh, NCAugust 8, 2017
Overall, good company to work with. Their management is well trained although sometimes they will be working from some remote place and you will have to use technology to talk to them (which doesn't always work).
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Productive and fun place to work.
Adjudication Specialist (Former Employee) –  Richmond, VAAugust 8, 2017
A typical day at work was busy but manageable. The workplace culture was positive. I learned a lot about LTC policies and procedures. Overall this is a good working environment.
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Genworth offered a supportive and helpful work environment
Regional Sales Manager (Former Employee) –  Boston, MAAugust 7, 2017
Genworth allowed the very best and most motivated Sales Representatives autonomy to thrive on their own. However, if you needed to lean on the Genworth enterprise, they were there to provide support. If you were hitting/exceeding your sales goals, you were left alone and allowed to continue unencumbered down your path to success.
Pros
Autonomy
Cons
Corporate culture
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Flexible hours, no weekends and community envolvement
Sr. Representative (Current Employee) –  Lynchburg, VAAugust 4, 2017
This company has flexible work hours.
Management has favorites, unable to advance unless you are friends with the management team.
Most enjoyable part of the job is the flexibility in the work hours
Diversity questionable
Pros
Flexible hours
Cons
Mangement has Favorites, Questionable Diversity
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Excellent company and very professional
Lead CSR/ Quality Coordinator (Former Employee) –  Lynchburg, VAJuly 31, 2017
Excellent company and very professional. I spent a lot of time at Genworth and gained a multitude of information regarding health care and the respect for the elder generation.
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Great People to work with
Team Lead-Claims/Loss Mitigation Review (Current Employee) –  Raleigh, NCJuly 28, 2017
There are a lot of dedicated people that do what ever needs to be done to complete the task. Genworth has a lot of volunteer opportunities and dedicates an entire month for service.
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Overall rating

3.8
Based on 285 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.8
Job Security/Advancement
2.9
Management
3.2
Culture
3.5