A typical day would start at 10:00. I would go in, check the sales numbers from the day before, check the sales goal of that day and see what needed to be done to hit our goal. Once the sales associates got there we would have a brief meeting to communicate the stores goal for the day. At that point I would ask each associate what their sales goal was, instruct them on what department they were responsible for and any other tasks that needed to be completed that day. Once the store was open it was all about the customers. In between customers we would organize the store, check in new products, clean, create displays, and follow up with past customers that made significant purchases. We would email them to say "thank you" and to find out if they had any questions.
Later in the night, around 6:30, I would begin counting out the registers, totaling out all of the tender types and inputing the information into the computer system. Once that was finished I would place any special orders from the day and follow up with my associates to see if all of their tasks were completed. At 8:00 we would walk around the store to make sure everything was neat and orderly so that we could close up shop for the day.
I learned more from this job than I have ever learned from a single source. I could write books on the knowledge I've gained from this job. In my 7 years I've become an expert on almost every product in the store, communication, sales, and leadership skills. I've become more knowledgable on how a business really works and what needs to be done to maintain it.
My co-workers are like my family. I look forward to seeing them every day despite the fact that we're in a competitive sales environment. We really look out for each other.
The hardest part about the job is the number of tasks that need to be completed daily. After a while they become second nature.
The absolute most enjoyable part of the job are the customers. I've made more friends working here than I ever thought possible. We have the most loyal customer base out of any other retail environment. I've had customers buy me gifts at Christmas, invite me over for dinner with their family and was even invited to several weddings. It's a very similar atmosphere to the television show, "Cheers". It's truly an amazing place to work.