Pros: excellent co-workers, fun days with food
Cons: poor benefits, no room to move/improve
Typical day, sit at a desk, answer the phone, try to help the customer, log the call or dispatch a ticket.
I learned that some people don't have any courtesy at all for the person who is trying to HELP them. I also learned that our help-desk was far more intelligent than the solution center G-P built in Atlanta. How, because even their people requested – more... to be transferred to our north site.
Immediate manager would bend over backwards to keep his team safe and happy. For a group of twenty or so nerds who deal with PC issues on a daily basis, he was the best. After G-P bough the company he didn't have the ability to effect change and a new layer of G-P management was added on top of what we already had.
Local co-workers were fantastic to be around and work with. Supportive and fun to be around. Once G-P bought the company, they tried to merge their solution-center with our help-desk and it was like mixing oil and water.
The hardest part of the job is keeping calm when the person who needs your help is belittling you from the other end of a phone.
The most enjoyable part of the job was always pay-day...Until G-P bought the company and insurance started eating away at the checks. – less