Georgia Gwinnett College and its Library offers the full range of library services which are quite good (mostly due to its hard-working staff), however, the majority of its staff are underpaid, part time, dissatisfied and there is an invisible, undisclosed disconnect between staff and management.
Management is obsessed with their library MLS degrees to a fault and spend most of their time on specialized projects, or they go on constant conventions/trips that remove them from day-to-day much-needed structured management. Turnover is high, training is poor, favoritism rampant and job satisfaction is low. Job advancement is virtually non-existent.
The staff lives in terror of student complaints which result in endless write-ups, condemnations and threats. This is so pervasive, the Library Security Staff refuses to adequately deal with students who violate rules.
Computer systems in the Information Commons are poorly maintained and the software is barely adequate for students' needs. To compound that, the Library takes a nearly hands-off approach to managing the computers, preferring instead to let the IT department do everything. It often takes months to get some help desk tickets resolved.
Full range of library services, co-workers are easy to work with
Underpaid, too many part time positions, no chance for advancement