Painter (Former Employee) – Pittsburgh, PA – July 4, 2016
Started working at Gerber Collision and Glass about a year ago. The company and place seemed to be a good place to work at first and I was excited to be part of the company. As time went on things started to change and the employees started to have tension between each other. This was due to the management telling each person what they wanted to hear and then something different to another employee. This made it hard to work not knowing exactly what each department was expected to do.
The management expected people to work long hours and that the job was to be the employees number one priority. There was a ton of stress by the end of the month pushing to get their end of month numbers. This caused employees to work weekends including Sundays and holidays. When I started I had a schedule that was agreed upon and without notice it was changed and I was forced to work longer hours and Saturdays. The manager said he was following Gerber's policies and they were the ones enforcing the changes. The more we worked and produced the more that was expected of us and that was without much thanks. I felt unappreciated and was expected to work long hours without any compensation and no raise in site. I worked in a thankless, critical atmosphere.
I would not recommend this place for employment unless you do not mind working long hours and that your life revolves around work.
Parts Department Manager (Former Employee) – MI – October 1, 2016
This place is a joke. Management only cares about numbers. No training and if you ask questions you're treated like an idiot. Was in charge of the parts department but I did a better job detailing than our detailer so I had to spend most of my time doing his job while mine went unfinished. Then I got rewarded with having to stay after hours to complete my work.
Terrible place to work. Management uses you for their benefit, not yours. Long hours with poor pay. Three years and NOBODY has been given a raise. They smile to your face, then talk about you behind your back. They break the law and want the staff to be complacent.
They have no value or respect for dedicated employees, including home office management, They only care how it makes them more money
Location Manager (Current Employee) – NC – July 2, 2016
I have been an employee of this company for 13 years and started as a CSR. I have been promoted several times while at Gerber and am now a Location Manager. As I read these reviews, I wonder how many of these individuals just feel entitled. As has been my experience, I worked six years before I received my first pay increase, prior to Gerber taking over. And it is true that you put 150% into what you do and you work long hours. You are rewarded for your hard work and it is recognized, if you are truly dedicated. But if anyone thinks that you can work hard for a day or a week and then you deserve a promotion or a salary increase, you need to join the real world. Gerber offers more training than any other company that I have ever worked for. They expect a lot, but the reward is great...it's all up to you.
WARNING: Look past the corporate curtain for truth
Estimator/Manager (Former Employee) – Jacksonville, FL – May 12, 2016
They hire yahoo's to run stores who have never been in the business before. Playing favoritism is a company sport! Doesn't matter how much you do by the book and beyond to better the company and all its horrendous reputation they still treat you like a slave. If you don't allow them to pull your strings like a puppet this is not a company you want to work for. There are several insurance companies with fat pockets and kick backs who continue to feed work to this dreadful place to work for and they turn a blind eye.
Not much room for advancement, over promise under deliver
Estimator (Current Employee) – Ohio – April 28, 2016
Not much room for advancement, raises are far and few between. You are under appreciated no matter haw far beyond your job you go. Personally, there is way too much pressure on individuals. If you have a family don't expect to see them often. Promises are made but not kept. Multitasking is a must and you are constantly pulled in a million directions.
people will always wreck cars....
long hours, under compensated, unrealistic expectations
Customer Service Representative (Former Employee) – Florida – April 26, 2016
Normally I don't write reviews but this job was something else, once I was hired (I had no previous experience and was hired through a hookup in the company basically) I had ABSOLUTLEY NO TRAINING. Things were being thrown on me and expected to know the answer when the answer was never given to me in the first place. The office employees are extremely backstabbing as is all of corporate, you will be told to your face that you are doing a good job and then get an email later to change it or to face termination. Not to mention the email that they send for you to fix the mistake is sent to everyone in the office as well, as if to humiliate you more for making the mistake. The customers are almost always frustrated because of the way things are run, it is more quantity over quality. I cannot tell you how many times we have pointed out things before delivering the cars to the customers, and they just brush over it to make it look good enough to get it out the door. Customers would obviously spot these imperfections before and after taking their vehicles home and call upset that the repair wasn't done correctly. They have good body men and painters in the shop but the work would be given to the weaker links while the other body men were starving for work. It was constant drama and worry on whether or not I would have a job tomorrow even after my 90 days, of course I made mistakes as any new person on the job would but the way it was handled was not all the way it should have been. Even the office employees would tell you that you were doing a good job and then as soon as you leftmore... they would talk to the manager about how you needed to be fired, making up stories that weren't true. There was quite a few times that I had been called rude names (starts with a B or C) by office employees but nothing was ever done about it. Everything was always chalked up to 'Welcome to Gerber.' No one there was happy at any point making it a really hostile work environment. Just save yourself the headaches and constant worry about your job security and go work at another place.less
Body Shop Technician (Former Employee) – Holland, MI – April 24, 2016
Working for Gerber collision is a joke!! I have been in the auto body field my entire life. A painter and body/frame tech for over 23 years. Management is only worried about numbers, not quality of work. Regional and general managers tell body and paint techs how to do their job having never done the job before. Tell employees how long a job should take. I took a day off for medical reasons and you would have though it was the end of the world. Shop equipment was out dated, wouldn't order materials you needed. My opinion is Gerber is a joke. I was warned before I applied there but tried it anyways. Big mistake. I suggest looking at employment elsewhere if your looking for a decent job!! Like working in a factory!
besides management, good co-workers
No equipment and what they did have was out dated! HORRIBLE management!!
Paint Technician (Current Employee) – MI – April 24, 2016
Worst company i ever could have imagined working for. Nothing but promises that are never followed through, they send you 3 hours away for a training class, dont pay you for the day and dont pay for gas to drive. The management is as dumb as a rock and have no common sense to make any right decisions. But if your a good butt kisser you should be fine. Basically if you love to paint like i do, then stay away because i promise after a couple months you will want nothing to do with painting because of the way they run the places.
theres only pros in high volume shops
your not respected, not paid for training, they'll do anything to bend you over.
Refinish technician (Former Employee) – Ellicott City, MD – April 12, 2016
I was employed for this company for a little less than a year. I honestly should have left on my own, but prefer not to change jobs frequently and I kept giving them the benefit of the doubt. The shop that I worked out had 2 booths, but only 1 was 1/2 functional. The functional booth never worked at full capacity. The heat had to be turned up all the way and it still didn't bake like it was supposed to. When I was hired I was told the 2nd booth would be repaired and operational within the next few months. They had repair techs come look at it, but never moved forward with the repairs. I was turning way more hours than their previous painters, but they still were looking for more. I worked 12+ hr days most of the time with several 18+ hr days in there. I never earned what I was promised upon being hired. The manager was not the problem, but the DM and corporate were always looking at cycle time. Sadly, the people who have never actually repaired a vehicle are telling you/me how long it should take.
Also, watch your estimates! Some of the writers were guilty making adjustments after the job was assigned.
None! It was a job!
Everything, pay, hours, work/life balance, too corporate
Car Detailer (Former Employee) – Boardman, OH – February 12, 2016
A typical day of work consists usually on average about 5-10 cars. Wash inside and out, wax and make car presentable to the customer. I learned a lot, very fast pace environment, along with having strong communication with co-workers to get the job done efficiently and on time.
A typical day is pleasant to start, miserable to go home. Most learning is done at Gerber University. The management has no consistent direction. 50% of the co workers-very un-professional. You can never get caught up, quality becomes 50/50. There is no enjoyable part of the job, they will let you know there is 24 hours in a day & if your not working 23 your not doing your job.
MANAGER (Current Employee) – Jacksonville, FL – December 21, 2015
"Wow the customer,be the best." They forget to wow their employees first, and the rest will follow..Upper management has no communication to handle issues. They promise, but don't deliver .Too many good senior people have left this company.Just your typical corporate company.Recommend staying clear!
BASED IN CANADA..NOT CONCERNED ABOUT THEIR PEOPLE!
technician (Former Employee) – Akron, OH – November 14, 2015
I worked at Gerber as a tech and work flow was very up and down. The shop had little to no equipment, cold, poor lighting and it was all about the numbers. Step over dollars to pick up penny's.. Upper management is the WORST. They have a shop meeting and tell you that no one is getting laid off and then the very next day there are lay offs. The market mangers are liars and have no morals or understanding of how to run a body shop.