Gerber Collision & Glass Employee Reviews

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All about the company, not the employer
Production manager/Assistant manager (Current Employee) –  Wilmington, NCSeptember 19, 2017
Company cares about their pockets, restructures pay to line their pockets and take from yours, long hours, weekends wanted, no sick pay ,terrible benefits ,sad.
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Not in it for the long haul? This place is for you!
Estimator (Former Employee) –  Highland, INSeptember 5, 2017
Employees are used like chess pieces. Promise of advancement thrown around like candy. Just remember, once you make the advancements there is no where to go but out the door. Your management is not in your side, they try to be. The expectations of managers by their bosses is a little high, so the managers really don't care who's butt is in what seat. The benefits are great and the pay is good. The atmosphere verys from shop to shop. Training is impeccable. Their slogan is to "WOW" every customer, which is correct when you read it as "WOW" I can't believe the management did that. Yes, the customer is ALWAYS right for this company. Which in turn means the employee is wrong, don't expect management to handle things by taking your side. In summary, get the training you need here. Make a comfortable living with good benifits, while you can. This is not a job you could expect to retire from.
Pros
Good benefits, decent wages
Cons
Not for the career minded
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Good place to earn a living
Automotive Painter (Current Employee) –  Renton, WAAugust 29, 2017
Worked for the company 11 years and made a really good living these past 5 years. Turn over in the office seems to be more frequent then I would like but the culture in the shop is the main reason I felt comfortable to stay this long
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Poor management and tons of hours
Estimator (Former Employee) –  Spokane, WAAugust 27, 2017
Worked as an estimator 12 months and was tired of working 12 to 14 hours a day on salary and commission. They pay was not worth the hours I worked. I never got to see my family. The company over promised and under delivered most of the time. Management belittled you constantly and made it difficult to have a cohesive work environment.
Pros
Lots of work
Cons
Management, hours
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An Awful Place to Work
Estimator/Manager (Former Employee) –  Washington StateAugust 25, 2017
The management treat the "front line" staff like raw sewage, Somthing to be avoided until you get rid of it. All upper managers make promises they do not intend to keep and treat staff with distain and contempt. The pressure to perform "miracles" is intolerable, no matter how much you produce, no matter how many hours you put in, it is never enough. They will not give you the time or tools to provide the customers with exceptional service. You may get 2 or 3 appointments set at the very same time and are expected to "make it work". This is no way to live life.
Pros
A place to go to during the day.
Cons
Management is the worst, employees are lambs for slaughter..
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Terrible Company , Even worse MSO
Unsilent Majority (Former Employee) –  NationwideAugust 21, 2017
This company is aweful, Gerber is the Big lots of collision repair. Multiple locations have been removed from drp insurance programs for insurance fraud, but then are reinstated due to there "inexpensive" repairs, and corporate connections.
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poor work culture . lots of stress and hours
General Manager (GM) (Former Employee) –  Redmond, WAAugust 10, 2017
Gerber was at one point a good company to work for but as they got larger and larger that all went away, then they changed local management that chooses to use threats and intimidation as a tool to drive performance. if you go to work for Gerber expect long hours incl. Saturdays and no work life balance.
Pros
end of day
Cons
coorperate badgering
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Company ran poorly
Customer Service Representative (Former Employee) –  Hammond, LAAugust 9, 2017
Company was a great place to work until taken over by new management in January 2017. New manager is rude and talks down to his employees. Co-worker were very friendly.
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Long days, adequate compensation
Auto Body Estimator/Manager Assistant (Current Employee) –  Pittsburgh, PAJuly 20, 2017
Days are long from 7:30-6 Monday - Friday and every 3rd weekend. Compensation/Time off are fair for time and performance requirements. Services sold are not of customer expectation. Manager lacks experience to change things. Manager is fair, honest, and loyal to the company/team. Overall not a bad place to work. Looking for something I can have pride in.
Pros
Though long days/manager allows for some flexibility
Cons
the road to promotion in clogged, frustrating delivering poor quality.
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Not too bad, but certainly not the best.
Customer Service Representative (Former Employee) –  North CarolinaJuly 19, 2017
Managers are unprofessional, they offer pay rates lower than other body shops, and they NEVER MAKE ANYTHING CLEAR. Communication and training are lacking. It was a fun job and I enjoyed working there until push came to shove and I began to realize just how sloppy the company was.
Pros
Fun
Cons
Unproffessional, you will be taken advantage of, and you will be taken for granted, poor communication
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Some coworkers are great. Some are miserable. Gross mismanagement. Poor organization.
Parts Manager (Current Employee) –  Akron, OHJuly 5, 2017
Usually, life (and work) is what you make it. This place seems to have an inescapable cloud of negativity that's chases away quality people. In fairness, there are a number of contributing factors. It isn't just one person's fault.
Pros
Opportunity to learn new stuff due to high turnover.
Cons
Poor life/work balance.
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absolutely horrible management from the top to the bottom!!!!
Parts Manager (Current Employee) –  Cocoa, FLJuly 3, 2017
Run for your life!
I spent over a year here, this place has turned me into an unhappy person. They expect you to do your job and run around cleaning up others mistakes including that of the managers.
There is absolutely zero accountability for anyone. They will blame anything and everything on anybody they choose just to save their own necks.
There is no such thing as personal space here, If your a female expect the unwanted.
The pay is so messed up. The person responsible for ordering the parts makes the same pay as the person washing the cars and much less then the person cleaning up the trash. CRAZY!

They have replaced the old useless manager with a part-time manager who spends even less time overseeing the daily activities.
This is a business that is on the verge of shutting down. They have not once made the money that they predict they need to to stay afloat and its no wonder with the shottie work they turn out. cars with missing parts, new parts not put on so the techs can save time.
All in all its BAD! Don't work here and don't get your car fixed here!!!!
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not a good place to work
Detailer (Former Employee) –  Mesa, AZJune 22, 2017
co workers mad at every lil thing that goes wrong , they talk about the boss and company not in a good way , do not know how to talk professional co workers, no communication . if the co workers having a bad day they'll bring you down with them. the most enjoyable part of the job was quitting in the end!
Pros
you work in the heat so you do have to go to the gym
Cons
they can wow every customer, but they cant wow the workers
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shops all over
ESTIMATOR (Former Employee) –  Naperville, ILJune 16, 2017
when I started we were paid base salary plush commission
then they went to commission only
that made us more proactive about are own customer's and follow up on the repairs
Pros
all lot of work
Cons
none
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Bad management
Customer Service Rep. / Accounts Receivables (Former Employee) –  Elmhurst, ILJune 7, 2017
No raises in 3 to 4 years, no room for growth. It's like a McDonald's drive thru for repairing cars. Horrible management and no organization what so ever.
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Long Hours
Assistant (Former Employee) –  Orlando , FLJune 7, 2017
You will need to work long hours, you will easily work 20 plus hours of overtime per pay period. You will need to work through lunch and it is not paid & breaks are looked down on. Coworkers are close due to time together, very much feels like family.
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They demand excellence without providing the resourses
Customer Service Representative (Former Employee) –  Lakewood, COJune 2, 2017
I appreciate the sink or swim mentality, but this was ridiculous. I was mentally, verbally and physicly abused in front of customers, because I was never fully trained for this job, even though I was told i would have 3 weeks of training in an another facility. There was a lot of questionable behavior and corporate turned away and let go on. The company looks good on the outside, but when you get in there are very few good people you can count on to help you.
Cons
Expected to stay at my desk all day, including lunch break. No raises, flat $15 an hour.
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depends who your GM is
Auto Body Technician (Former Employee) –  Aurora, ILMay 20, 2017
Was a great group of people to work with,very knowledgeable,experienced staff all the way to the GM only problem was that above that forget it.Upper management looked at you as just a replaceable number.Long story short entire shop cleared out right after i did,all the way up to the GM glad to at least see people stand up for themselves
Pros
decent benefits
Cons
holiday pay and PTO is horrible, upper management gives you no respect
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good place
Paint Prep (Former Employee) –  Easton, PAApril 27, 2017
liked working here learned alot would color out parts inside door jams engine bays every place besides the ouside of the car which i would primer or seal
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Not a good place to work, (for me atleast)
Former employee (Former Employee) –  Southwest flordiaApril 11, 2017
I worked very long hours everyday, had to stay atleast 30 mins late everyday, which gets old, if you want a Lot of overtime it's good but when your straight up busting your ads for cheap pay and 60 hours a week it gets old fast, if you need job take it, if there are other options don't work for gerber,
Pros
Alot of overtime
Cons
Low pay, no advancement, terrible management
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Overall rating

2.4
Based on 85 reviews
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Ratings by category

Work/Life Balance
2.2
Compensation/Benefits
2.5
Job Security/Advancement
2.1
Management
2.1
Culture
2.3