As a manager, you are pulled in very different directions. Focus could change week to week or day to day. This lack of focus was evident in how agents are managed and what goals they are working toward.
Very little upward mobility. Company lacks a strategy for the sales part of the business. You can't manage if you have no process which makes execution impossible.
Proprietary software was cumbersome, difficult to navigate.
On the positive side, the people I worked with were smart, dedicated and a pleasure to work with.