GFA Federal Credit Union Employee Reviews

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Progressive Leadership
EXECUTIVE ASSISTANT (Former Employee) –  MassachusettsJanuary 10, 2018
Enjoyed the culture at the credit union, great work environment with a high focus on helping the communities they serve. The most enjoyable part of my job was the people and being connected with a reputable organization.
Pros
People
Cons
Not enough exposure
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Honesty, At Last
Anonymous (Current Employee) –  MassachusettsMay 18, 2017
Alright, so there was drama. It's gone. I've been here a little while and honestly have never been happier at a job. I think people were scared of changes and too wrapped up in drama to see how wonderful the staff really is. Management is always available for you to talk to, and family emergencies are dealt with immediately. Work life balance is good. No, you don't get every weekend off but they make it up to you in a full weekday off and try to rotate schedules fairly.

None of these old reviews are true. Some angry drama-loving former staff wanted to rant to make them feel better. This is honestly a great community and you just need to give everyone a fair chance.

There are amazing days and there are bad days, but everyone works together and is supportive.

Like any job, you get what you give. If you're a whine-bag, complaining to the world, you're just going to make yourself miserable and everyone around you miserable.

Just give it a shot. If you don't like it, then leave. Don't make everyone else feel miserable because you hate your own choices in life.

If you give respect, you get respect.
Pros
Coworkers, learning environment, support
Cons
Occasional grumpy members
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stay away
Retail Employee (Current Employee) –  gfaFebruary 24, 2017
if you are looking to advance in your career or take pride in what you do stay away. this place is all about stabbing each other in the back, no team work, no communication, its one BIG joke. things constantly happen that make you go "WHAT!?" management will tell you "its always been this way, nothing surprises me anymore, you'll get used to it" upper management does not care about their staff. we are all treated like children, there is just no respect
Pros
co-workers
Cons
upper management, restrictive policies, no ability for decision making
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Poor Leadership
Member Service Representative (Current Employee) –  Gardner, MAFebruary 1, 2017
GFA is a seriously terrible place to work. There's an insane level of complexity and obstacles to wade through just to get your work done.

The CEO is self-serving. Unrealistic demands combined with unrealistic deadlines by managers. Culture is an ever faster treadmill. Terrible work life balance. Everyone is afraid to speak out about how bad it is for fear of retribution!
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Senior management sucks
Member Service Representative (Current Employee) –  Gardner, MADecember 30, 2016
Senior Management has low confidence and everyone stabs each other in the back to get ahead. If you stand up for yourself they threathen you with lay off. This company needs to be investigated asap.
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Great Credit Union with Great People
Member Resource Analyst (Current Employee) –  Gardner, MADecember 4, 2016
It's true that GFA is going through some growing pains. The people are great and there are a lot of opportunities to expand your knowledge and skills. You must be a go getter. The hardest part is getting the work done timely. There is limited room to advance. You become stronger, smarter, and faster with the pressure. The people are phenomenal with great attitudes, senses of humor, intelligence, and teamwork. You can learn a lot here if you are engaged, focused, and curious.
Cons
Limited room to advance
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Just say NO to GFA
Retail Associate (Former Employee) –  Gardner, MAAugust 15, 2016
Some of the worst reasons to work at GFA Federal Credit Union are the very low pay, overall disorganization thanks to constant turnover, poor management by supervisors and lack of effective communication and problem-solving. Everything in the Parker Street location office has got a big fat band-aid on it and never seems to be on it's way to resolution.
Pros
Co-workers.
Cons
Poor management. High employee turnover.
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Don't waste you time
Sales Manager (Former Employee) –  Different locationsAugust 2, 2016
No sense of direction at this organization. I think they're paying the price for poor leadership.
Bad small Credit Union. Don't waste your time!!!
Bad Up-management and management in general.
Pros
When you get paid
Cons
Everything
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Slow, unproductive
Bank Teller/Customer Service Representative (Current Employee) –  Leominster, MAJanuary 11, 2016
I enjoy the environment; but I love fast pace. This job was slow and boring. Management and the co-workers were excellent. There was a just nothing to do but wait for customers to walk in.
Pros
great learning environment
Cons
slow
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Look elsewhere
Lending (Current Employee) –  Gardner, MAAugust 25, 2015
This company has more employee turnaround that I've seen in my 25 yrs of experience, it's so bad, it needs to be addressed asap. Promoting employees when they have one foot out the door is not the right way, they need help. Lending upper management not good at all, think twice before you apply here.
Pros
None
Cons
Everything
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co-workers
Member Service Associate (Current Employee) –  Wichendon, 01475July 22, 2015
Meeting all types of people from different backgrounds and with different views on work and life. Always learning something new from everyone.
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Teamwork
Administrative Assistant (Former Employee) –  Gardner, MAJune 3, 2014
The credit union was there to service our members and the only way to provide the best service was to work as a team. I am thankful for the experience of being with a wonderful group of people and for the excellent customer service training provided by the credit union.
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bad pay but number 1 in customer service
Member Service Associate (Current Employee) –  Gardner, MAApril 9, 2014
love the people I worked with and customers I wait on everyday.
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Decent place to start
Sales and Markerting (Former Employee) –  Gardner, MASeptember 9, 2013
Bank that is trying to find its identity after being viewed as a "old Credit Union". Company is going through some cultural changes and trying to compete with larger banks. Upper management lacks communication and low in technology. Lack of technology to do job assigned. Most computers where still running windows xp and older versions of office.
Most enjoyable part was support from co-workers and other team members.
Pros
Great middle management
Cons
Technology and upper mamangement
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Worked in a non-profitable community t
Branch Manager (Former Employee) –  Gardner, MaJuly 25, 2013
Although I would have enjoyed working more, there just was not enough walk in business where I was located as a Branch Manager. I am energetic and willing to learn more however was not given the chance to show that to employer. I was bored a lot in the position.
Pros
well known bank
Cons
Not enough business
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good company to work.
Front Desk Receptionist (Former Employee) –  Gardner, MAJanuary 12, 2013
A typical day at GFA would be waiting on customers with their transactions. Usually busy.
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Overall rating

3.0
Based on 18 reviews
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Ratings by category

3.0Work/Life Balance
2.5Compensation/Benefits
2.6Job Security/Advancement
2.8Management
2.8Culture

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