service clerk (Current Employee), Rosedale, MD – May 12, 2013
interacting with customers, stocking, cleaning. I've learned how to be patient & organized. works hard to satisfy customers & helps employees to be experts in their departments. co-workers are very helpful & pleasant to be around. being helpful to difficult customers can be challenging. feeling like your making a difference is the most enjoyable part – more... of the job. – less
CASHIER/CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Manassas, VA – May 4, 2013
Pros: great people
Cons: hard work, boring at times
People their were awesome. The job was hard only if you are really good in a lot of areas. I was the type of employee that you put me anywhere i will make the job more efficient and i will compete it correctly, all the time. Other than that, i liked it. It was a job and i was good at it.
Cashier (Former Employee), Fort Washington, MD – April 30, 2013
Worked the cash register, clean around my area, help cutomers with customer service. Management was good lacking at times but more so good. Hardest times at work was on sundays and holidays. The customers would come out of nowhere and have such messy attitudes. The most enjoyable part about the job waas helpoing the customers and making new friends.
Warehouse Shipper (Former Employee), Jessup, MD – April 25, 2013
Pros: stability and overtime with the company
Cons: none that i can currently think of
Currently work 2nd shift and have been for about 10 years. I enjoy the fast past and detailed oriented job that I currently have. I have a very good team of co-workers that I work with that don't mind doing what it takes to get the job done.
Being that I'm in charge of the beer and wine sub department I seek to keep my section organized and presentable. The first hour of my shift consists of thoroughly straitening the beer since that portion of the department often bears the most damage from the previous day's business. Next of course is the wine. This is a more tedious – more... task to tidy up since the wine must be treated with care and there are so many more wine varieties than there are beer. Once the beer and wine is leveled as picture perfect as possible I move onto the order that has been delivered by the Montgomery County Department of Liquor Control. This is where the bulk of my shift hours are used. At this time I transport the beer or wine (depending on the delivery day) to the aisle and place the products in their allocated spaces. Once the order is completed I spruce up all the areas I have worked in including the backroom area where the delivery was stored. The core part of my duties is making sure I am able to place an accurate order for the next delivery. After heading upstairs to the department managers' office to retrieve my order book, I make my way back to the aisle to view the the items that need to be ordered in order keep the aisle in a robust condition. I must use foresight for many items and displays since the order that I would currently be writing would be delivered for another couple of days. I then take that written order and place the information in the Montgomery County DLC ordering system. If there's any time remaining in my shift I usually mark down damaged items or items such six packs of beer that may be missing a bottle or two from theft.
If there's one thing I've learned from my tenure at Giant it's efficiency. Few of us at Giant bear the status of a full-time employee. Therefore, those of us that are in positions where we're solely depended upon in a given department, the clock always seems to be working against us. Making the best of each hour of your shift is crucial if you seek to not only complete your tasks on time but also uphold an upstanding reputation in the workplace. Setting daily priorities is something I've adopted to help keep my day flowing without having to rush when the end of my shift is drawing close. Of course there are going to be days that are more challenging to the point where your routine is thrown off track. Having a routine in place makes it easier to prepare for those challenging days.
Who's the Boss?
The hierarchy that is management has definitely changed in the 12 years I've been at Giant. Might I add that it has changed for the worse. There seems to be an ever growing disconnect between corporate management and store level management. That very disconnect plays as a hindrance in communication throughout the hierarchy. As mere clerks we are told to do whatever the district manager has instructed no matter how much we disagree with the instructions. The fact of the matter is some of the veteran workers hold useful information about store situations. Had the door of communication between staff and management been open the district manager may have been prompted to give different instructions. But like most times when a less informed DM comes into the store barking about the changes that "need" to be made, especially my beer and wine section that happens to be an anomaly in the district, we often find ourselves being directed to go back to our previous routine. It almost never fails. I often question whether managers seek promotions to help build a prosperous business or whether they seek to reign over others. I'm sure it's a combination of both. Our management at the store level ALWAYS trembles with fear when they get word that the DM will be rolling through the store. I don't remember being part of that kind of tension in years past. The common theme over the last few years has been "BOOST SALES!" Yeah, boost sales with less hours and personnel. The numbers seem to be the only concern of management. No questions are ever asked. The computers have told management all they need to know before they walk into our store.
Alpha Giant Alpha
I've said it a number of times: Giant is comprised of some of the best people I know. Naturally you're going to be closer to some more than others. Even so, those that you may not be as close to are still regarded as your brethren. It's almost impossible to feel otherwise since we are all around each other on a daily basis. I've learned a lot about human psychology having been at this store for over a decade. These co-workers have allowed me to strengthen my social skills and learn to deal with personalities that I wouldn't ordinarily associate myself with. I'm certain this social opportunity is offered at many other jobs but I am happy that I've shared time with the group of men and women at Giant #350.
Life At #350 Shouldn't Be So Rough
There is only one Giant in Montgomery County that is licensed to sell beer and wine. That Giant is Giant #350. With that said beer and wine is not a focal point when it comes to overall store considerations. This is evident when I request the necessary paperwork to prepare for weekly sales. A lot of times that information is not available. And a lot of times when the information is available some of the paperwork that I need is missing, only to surface once it's no longer needed. The dismissive approach to the beer and wine sub department is even displayed by my immediate supervisors. Very rarely is there any communication between management and myself as to how we are going carry on business from week to week. I could certainly look at this as my managers have a great deal of trust in me, knowing I will have all tasks completed. The problem with that is they have no clue what my daily tasks are. I've always come back to a ridiculous mess when I've gone on vacation. This is due in part to management not having a clear understanding of what to do in my area. It does get frustrating.
What Do I Love Most?
There's a 58 year old man that frequents our store. Many employees have grown annoyed of him for all he does is complain of how Giant's prices are higher than other supermarkets yet he's in the store nearly daily and for hours at a time. Nonetheless, his complaints turned into an indirect confession of social angst and loneliness. After a while this man, whose parents most recently passed, relied on me to fill his social void. I feel honored to take on that responsibility for the community. There are others that seek me for a conversation every time they're in the store picking up their necessities. That definitely leaves me with a warm feeling like I've felt nowhere else. – less
Giant was afriendly place to work, but there was little romm for advancement , and not many advancements
Cashier/Customer Service (Former Employee), Bowie, MD – April 2, 2013
Pros: good hours
Cons: breaks were really short
A typical day at work would be me coming in saying hello to everyone then getting on a register and start helping customers . After 3-4 hours it would be time for a break, after a 15 minute break i would come back to helping customers. THree more hours of customer service then i would be off from work.
Working with Giant Food has taught my alot, I went from a pharmacy clerk/cashier to a grocery Mgr. In the begining being promoted to grocery, my first two weeks were ruff, then day by day it became easy for me. I learned from writing a store order to grooss and profits. Through the years i mate most of my friends, if your looking for growth Giant Food – more... is the right place to be. Work hard and you'll be noticed, they have monthly employee of the month; employee of the year, discounts to amusment parks, car insuarance, cell phone and gift cards. They have a program for collage and intern ship, so you can learn as you grow. They have an employee program, the more you spend the more you save, the register will keep track so you don't have to. The pay grows as you grow, the hardest part for me was growth, today I have realized is very important. – less
Front-End Bagger (Former Employee), Hyattsville, MD – March 19, 2013
Cons: more hours and money
Giant is a good start for a career because it allows you to learn so many things to advance yourself to become a manager. but the down fall about giant is the clutter and moving around but it is a great place to work. especially starting out.
dep manager (Current Employee), Middletown, DE – March 16, 2013
i open my department with filling fresh seafood to my selfing/i learned everyday to please my daliy customers with anwsering any questions or conserns/.managment is a doing what must be done to maintain my responabilty in my department .i think it is at most important to tell my co-workers thank u at theend of ther shift it gos a long way ,they have – more... all been talt what ther job is and what i exspect from each one of them i get no disrespect .the hardest part of my job is i dont feel at the level of my part of the business i recieve the extra hours i need.i will say customers i love meeting new people and everyday is a good day – less