A typical day at work included my review of at least 20-25 files that were all of $1M or more. I then analyzed these for further action by myself or my supervising attorney. I made the necessary calls for the status of the files, sent out letters, reviewed the attached/associated medical bills, and then set the file for the next review for both me and my attorney. I fielded calls from outside counsel and file holders. Set appointments, took messages, and managed the calendar.
The hardest part of the job was what we called onlines, which was a review of all the medical bills that had been paid for the member. The best part of the job was the satisfaction of closing a file at settlement time.
I learned a great deal while I was employed with Gibson & Sharps, from the ability to review billing, to fielding phones, making copies and file handling, sending out the appropriate letters to the parties.