Customer Service/Decorator Supervisor (Current Employee) – Flowood, MS – May 14, 2017
Gigi's Cupcakes in Flowood, MS is an amazing place to work. The owner if very kind and hard working. She is always willing to work with you. It is a pretty easy going job with average amount of work. There is no drama and complete happiness in a workplace.
Good Baking and decorating experience for future Employment
Decorator/ Cashier (Former Employee) – Huntsville, AL – May 1, 2017
I really enjoyed working at GiGi's early on, but the longer I was there the more unhappy I became. There is no way to move up in the company unless you want to buy a franchise. I only received 1 pay raise in the 5 years I worked there and really wanted to be moved to full time and never was. Obviously I was a great employee because I never had a disciplinary write up but I was not rewarded for my hard work and was often sent home early because business was slow.
Cashier (Former Employee) – Columbus, OH – March 13, 2017
A typical day at GiGi's Cupcake was always fun being able to sell the different flavor cup cakes and being able to try them. I always enjoyed talking to the customer who came to GiGi's to purchase cupcakes.
An overall good place to work if you enjoy working with customers and baked goods
Cashier/Customer Service (Former Employee) – Peachtree Corners, GA – February 18, 2017
An overall good place to work if you enjoy working with customers and being knowledgeable about different baked goods such as cakes, cookies, and cupcakes. This job teaches responsibility and organization and can be a good entry level job to customer service or baking.
Customer Service Representative (Former Employee) – Fort Worth, TX – January 27, 2017
**Each location is individually owned and operated so my experience may not reflect the location you're interested in!*** I got hired being told I would be 9-5 M-F at 9.00 an hour plus pooled tips, which actually added $25 a week or so, sometimes more. At the end, I was getting a 10-3 one day, maybe a 10-4. I was getting 20 hours a week, when I was promised 40. They made it impossible to get a second job because the schedule would fluctuate so much because "business changes week to week". Cutting hours made it so me, a customer service rep, would be completely alone sometimes, having to finish baking, decorating, stocking, helping guests, cleaning at the same time, because the owner didn't want the bakers to work 2 extra hours and didn't want the afternoon to come in 2 hours early. I expressed how stressful this was to the owner and she didn't hear my concerns. I got no benefits to working there, management was overly tough because they were stressed because of the lack of help (because they had their hours cut). Also, impossible to move up because it's all franchised. If you want to run a store, you've gotta buy.
Team Leader (Former Employee) – Franklin, TN – January 6, 2017
I worked at Gigi's for several years and worked with a great team. The work is very collaborative and can be quite fast-paced but the decorating is fun and the work is easy. However, the company lacks management and organizational skills, the pay is mediocre, and many unqualified individuals are hired.
Customer Service Representative/baker (Former Employee) – Blue Springs – December 14, 2016
The current general manager is still in her teens and incapable of running/managing a business. Managers give little to no respect to employees and often talk negatively about employees in front of other employees. Managers do not take responsibility for their actions which results in employees getting in trouble for doing nothing. Managers are also inconsistent with procedures & special cake orders. During my time spent at this establishment there were 4 different general managers due to managers resigning because of one particular manager is not a very good manager. Many employees resigned because of this manager as well.
Relationships I created with other crew members, gained valuable baking expirence
Cake Decorator/Baker (Former Employee) – Blue Springs, MO – December 14, 2016
Love baking and decorating. Easy customer service. Management needs a lot of improvement. General and store managers are very unprofessional and unorganized. They are always negative and stressed making decisions based off from their emotions and creating an hostile work environment. Don't take responsibility for any of their own mistakes and push it on to the employees. Will try to make you take on managerial duties or more work without a raise. Threatened employees to do what they want and forces a lot of employees to resign. No respect for others. Always last minute to no notification on special cupcake sales. Really hard to work with managers but awesome teamwork with coworkers when managers are absent.
Working at Gigi's Cupcakes was a great learning experience for me. I was the Front Desk Associate. I would provide customers with their cupcakes, cheesecakes, etc and would use my friendly attitude to upsell our merchandise and sweet treats. What made working at this location stressful at times would be management. There were more days than not, where the store would not have enough coverage, so I would be working double shifts several times throughout the week (9am-10pm). In addition to working double shifts I would also work at 2 different locations in one day. Typically I did not mind helping the store by doing this, but when management began to feel like I was obligated to do so 4-5 times a week it became slightly overwhelming. I really loved my coworkers, one of which became my best friend. The most enjoyable part of working here was getting to know my coworkers, and speaking with the customers. The customers were usually so friendly and they would make those times that I had to work all day a lot more tolerable.
Free cupcakes, cheesecakes, and cookies
no healthcare benefits, constantly working doubles
General Manager (Former Employee) – Scottsdale, AZ – November 8, 2016
Gigi's Cupcakes as a company is a great concept and has potential to be great stores. Owners must be helpful in the process of setting up the store for success. Unfortunatelly the location i was at was not setup for success. Had alot of unneeded stress due to lack of owner involvement.
Short/No Breaks, Stressful if not setup for success
Decorator (Current Employee) – Auburn, AL – November 8, 2016
I have been working for GiGi's for less than 6 months. The owners really make an effort to spend time with all of their employees. The atmosphere is fun and laid back. I would definitely recommend this place for a job!