Program Manager
Girl Scouts of Western New York - Jamestown, NY

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The Program Manager is accountable for integrated management and coordination of program
delivery and support services in all program pathways in designated region and supports
council-wide membership recruitment and retention. The Program Manager ensures that
program development and implementation supports the council’s program plan and strategic
business goals, utilizes the Girl Scout Leadership Experience and links to national program

The Program Manager is responsible for the customization and enhancement of resources
to support volunteers and girls participating in troop and other program pathways. He or
she ensures program experiences are based on the Girl Scout Leadership Experience, are
customized to address the needs and interests of girls, and meet designated leadership
program outcomes. In addition, this individual uses national program curricula as the basis to
research, design, adjust, and source other tools, resources, and materials that assist volunteers
in enriching and customizing the delivery of the Girl Scout Leadership Experience. He or
she seeks and disseminates information on community resources and possible collaborative
partnerships that link to and build upon the national program, and keeps current on all national
Girl Scout curricula, as well as trends, best practices, regulations, and organizational initiatives impacting resource development.


  • Develops, implements and evaluates innovative programs and materials that meet

needs and interests of girls via multiple pathways.

  • Guides the utilization of national curricula and supports volunteers in enriching and

tailoring the leadership experience based on girl interests and needs.

  • Provides resources and supervision for part time program staff. This includes: ongoing

performance feedback, site visits and coaching to part-time program staff.

  • Seeks out and establishes partnerships that enable GSWNY to reach girls and adults in

targeted areas and under-represented communities.

  • Ensures needs and desires of the girls are incorporated into membership opportunities,

and that the membership reflects the diversity of the community.

  • Serves as administrator and resource for:
  • coordinating and developing resources for programming
  • coordinating and/or implementing GSUSA program initiatives
  • program information and consultation to volunteers and GSWNY staff
  • Supports council's fund development strategies and plans; attends local community

events or allocations meetings as needed; reports on grant-funded programs.

  • Manages associated budget(s), and practices fiscal responsibility for program


  • Measures and assesses program outcomes.
  • Assists in the development of marketing strategies.
  • Directs and supervises work of volunteers delivering council‐sponsored programs for

girls and delivers trainings to volunteers when appropriate.

  • Ensures that GSUSA and GSWNY policies and guidelines and federal, state and local

statutes and codes are met and interpreted to volunteers and girls participating in
council-sponsored programs.

  • Provides information and written reports to assist with program evaluation; maintains,

analyzes and uses statistical data for program evaluation and quality improvement.

  • Supports and facilitates council operations as assigned and needed.
  • Supports council-wide product programs.


  • A combination of education and experience equivalent to a Bachelor’s degree plus two

years of program development, training, volunteer management, or related experience.

  • Knowledge of the Girl Scout Movement desired.
  • Experience developing, implementing and managing outcomes-based youth


  • Excellent customer service skills.
  • Ability to gather, assess, process and present data and information.
  • Demonstrated excellent verbal and written communication, presentation and

organizational skills.

  • The ability to work effectively with diverse populations. Bilingual a plus.
  • Commitment to and full participation in membership diversity initiatives and successes
  • Requires a combination of day, evening and weekend hours.
  • The ability to self-transport within GSWNY councils jurisdiction.
  • Ability to embrace and articulate the mission and values of the Girl Scout Movement.
  • Proficiency with Information Technology including Microsoft Office.