Great environment with caring co-workers.
Pros: flexible working conditions, great hours, good pay.
Cons: short lunch, no benefits.
-My work day comprises of pulling my query and separating it from highest dollar and customers that have not been called on within the last 7 days. I receive (as well as my team) incoming calls at a high rate while still keeping my query up to date. Majority of my time is spent on the phone helping customers with any issue I can. Throughout a day I could receive anywhere from 20-40 issues with customers as well as making 30+ outgoing calls per day.
-With this company, I have learned that working in a team environment helps to solve issues. Without the help of notes on accounts from your teammates, it would make the process a lot more difficult to please the customer. I have gained a new perspective on the definition of hard work and I am grateful to share this experience with my co-workers.
-Management is hands on and helpful with any questions or concerns you may have. Every aspect of your job is overlooked and being monitored. Keeping conversations as professional as possible will help you develop the skills passed down by upper-management.
-The co-workers are helpful and understand the daily routine that comes with the job. By working together it makes each individual's job easier. We have a tight knit group and want the best for each other so it helps when issues need to be resolved quickly.
-The hardest part of this job is dealing with upset or angry customers on a daily basis. Our job is to solve the issue at hand as fast as possible so the customer feels relieved. Apologizing and making sure the customer is taken care of before ending the conversation is the goal.
-The most enjoyable part of my job is being able to solve issues on a daily basis for each customer. There is no better feeling than solving a customer's issue and preventing issues in the future.