Horrible Management, Poor training, & overall terrible work environment
Inbound Customer Service Representative (Current Employee) – Buford, GA – July 13, 2015
This company provides the worst level of customer service I have ever experienced in my life. Supervisors do not provide training or growth opportunities but are quick to advise when you make a mistake. The customer service team is overloaded with responsibilities. Reps are expected to take 50+ phone calls a day, manage an ever growing report, and field 100+ emails a day while assisting customers who are routinely provided with poor service. Reps find ways to NOT assist customers by not placing notes in an order, being RUDE to customers, not properly assisting customers. I would steer clear of this company. They have a revolving door in customer service. Pay is terrible, direction is worse. Everyone is brought in via contract (temp) and they prolong employment process so employees continue to work without benefits and promised raises!