Research Analyst (Former Employee), Owings Mills, MD – August 15, 2014
The company was great to meet people, learn the products that the company had to offer to their clients; however, the company was always outsourcing their jobs and slowly but surely laying off their employees that dedicated their time and effort to making the company so great.
Floater (Former Employee), Owings Mills, MD – November 26, 2013
Pros: lots of holiday parties lol
Cons: lots of layoffs
My typical day would have me shipping, receiving and maintaining inventory. I would talk merchants through shipping and troubleshooting credit card terminals. I would also cross train employees. I learned to use Outlook and conduct myself in a way that complimented the logistics and business departments. Management was great, but micro managing was – more... not needed we all knew our functions well. I had great Co-Workers, we would put aside personal things such as the blame game for the best of the company. The hardest thing for me was making it to work in the mornings across town with no car and a new born. The best thing was the loving environment Global Payments truly became a 2nd home. – less
This was a great company to work for. I felt really welcome when I first joined the company. There was a lot of potential that the company had to offer. I learned how to operate different computer systems. The management team was really awesome. I got along with all of my co-workers. I enjoyed getting up daily and going to this job.
Customer Service Manager (Former Employee), Niles, IL – July 22, 2013
Pros: great benefits
I worked in the call center. We provided insurance to our merchants against loss from NSF or fraudulent checks. I learned the inner workings of a customer service call center. The hardest part of the job is dealing with irate merchants/consumers. The most enjoyable part of the job is amicably diffusing difficult situations with irate callers and interacting – more... with other employees. – less
Business Analyst (Former Employee), Owings Mills, MD – May 15, 2013
Cons: old leads repeat calls
Research merchant inquiries with a basis knowledge and understanding of research procedures under moderate supervision Resolve inquiries in a thorough and timely fashion Assist by providing support to the Teleservice unit for ACD calls when required
Check Service Technical Support (Former Employee), owings mills md – January 26, 2013
Global Payments tought me a lot about the merchant processing world. I was able to meet wonderful people with excellent attitudes that made coming to work enjoyable. I am very greatful for my time there and the amount of knowledge I gained is irreplaceable.
Customer service representative (Former Employee), Montréal, QC – October 29, 2013
Pros: learning about new produts
Cons: work load
Assisting merchants on the phone to resolve terminal problems (Troubleshooting and maintaining) and escalating to various departments if need be. Advising merchants on other available services and products relevant to their business. I learned on interact machines. The work atmosphere not that good, allot of malpractices at the work place.Colleagues – more... were okay – less