Brand Care Specialist (Former Employee) – Gwinn, MI – May 2, 2016
The company itself down in Florida gets such good reviews by the local management where I was in Michigan, so I can only assume its the same. They provided full benefits to temp employees and let everyone of us know individually, that ever worked there, when there were any permanent positions opening up or the next seasonal one would be. I dont know if it was just because everyone is nicer in Michigan, but everyone at Global was as nice as can be. Always offering to help and more importantly were humble enough to accept help from literally anyone.
Outstanding work environment, amazing people, hard working/caring management
Customer Service Representative (Former Employee) – Margate, FL – April 1, 2016
Worst company ever to work for. The care nothing about you and the owners are racist. Overworked as I was working over 15 accounts. Underpaid, they wouldn't give me a raise or promotion even though I was going above and beyond. The have no loyalty to their employees
Customer Service (Former Employee) – Tamarac, FL – March 27, 2016
The environment is very laid back and chilled... The calls are not stress full and it's not mandatory sales like most call centers and the pressure is not demanding. This is also a job that will let you go without any prior warning.
Customer Service Representative (Former Employee) – Margate, FL – February 27, 2016
My understanding going in was that this was a full time permanent position. I had no reason to believe otherwise. I had never worked in a call center before and had no understanding of how it worked and I couldn't be more surprised. By 10:30 AM, they were putting names together to send people home when the calls slowed down. If I made 4 hours a day, that was a good day. I'm not a high school student living at home with my mother and working 4 hours on that pay did not pay my bills. There was so much favoritism and if you had friends in high places, your assignment lasted longer. There is no job security and its more like a temporary assignment to which you had no warning or clue when it would end or any future.
Customer Service Representative (Former Employee) – Margate, FL – January 28, 2016
Global Response is a company where someone can easily gain customer service experience. They basically hire almost everyone that applies. Management used to be great, until Brand Central did a budget cut at the end of 2014, and assigned employees in management that had no idea what they were doing. Employees receive monthly bonuses if they have 100% attendance. They used to have monthly events (provide lunch for 5-10 employees who's QA was the highest) but then they stopped doing these events. Basically the job is good the first couple of months, but it starts to get repetitive after a while, and management does nothing to help create a fun and outgoing environment. You will see new faces every month because they're always letting people go and hiring newbies. I resigned after almost two years of working there. The pay is around $10-$11 for a CSR, whether you're bilingual or not. If the calls are slow, management won't hesitate to send employees home "slow", meaning leaving before your shift is over.
Supervisor and Trainer (Current Employee) – Margate, FL – January 22, 2016
friendly environment, proactive, energetic, fun environment. Learning experience and management is great. typical day at work is very lay back unless we are working during season. bathrooms have gotten better and always neat and clean. Cafeteria is getting better now. Lunch is not so expensive.
Health Benefits, Vacation, and sick/ personal time
Customer Service Rep (Former Employee) – Margate, FL – January 19, 2016
Too many bosses to report to and it seemed like nobody was on the the same page as far as what needed to be done. However, I did enjoy working there. Faced paced and there was always something that needed to be done. There were a lot of accounts that one could work on so it never was boring and the company did provide company parties and rewarded those that deserved the recognition,