Globalstar is a great company to work for, they have great benefits, great hours, holidays, health oriented, and always focused in keep a friendly and safe culture within the company. The CEO seems to be a great and humble guy and always focused in growing the company and trying to make the most beneficial decisions as possible for the company. The products they offer are great products. Most of the technical complaints we get from customers are (in my opinion) at least 70% due to user error or lack of knowledge on how to utilize the product.
My only negative concern, is that in customer care department they need a reform in management and supervision, but primarily the director. They need to have better communication between themselves before they proceed with any rules because the customer care representatives are the ones that are negatively affected by them. Customer Care call centers in any company already has a higher level of stress beyond most departments in a company, therefore, it has to have a great team and positively supportive management (I like my manager though, he is a great and positive guy in the midst of management that needs to be reformed by the uppers). I did not have any issues with any of the management and representatives, but there are obvious improvements that needs to take place in order for the company to excel in the telecommunication field.
The hardest part of the job is simply to deal with frustrated and stressed customers, but I dealt with them well, as we all are customers in one way or another, and we need to listen to them and solve their problems with us.
I enjoy the friendly environment in between the representatives and co-workers from the other departments.