I learned how to administer an online learning website, provide end user support and register users with .CSV formatted files.
I learned software upgrade cycle management, including working with BA and QA teams for knowledge transfers to design learning resources for annual upgrades.
I learned about GI health and medicine.
I learned to use Zoho and Heat for client requests.
I learned to use Adobe Connect as our learning management tool. I learned to record audio/video software demonstrations for diverse audiences. I learned to use Adobe Presenter to create quizzes for certification.
I learned to lead upgrade projects, deliver internal trainings to support and project management teams, and company-wide trainings for enterprise roll outs of software and hardware (i.e. Microsoft Lync).