Pros: interpersonal contact with customers
Cons: not my career goal
The GNC franchise with which I am employed, cares about their team members as well as their employees. When I first started, I realized how little I knew about supplements and their proper uses. The company provided me with extensive training and various tools that assisted me understand the products and needs of customers. A basic shift, besides selling of health and fitness related supplements, consists of meeting and advising customers regarding their nutritional and exercise habits. Although none of the employees claim to be nutritionists, we provide basic knowledge of foods, their purpose within the body, and how these may positively or negatively influence training and health goals. Determining an individuals desires and needs is both the most challenging and enjoyable part of the job. Frequently, stores dealing with supplements aim to sell to most expensive products. Often, customers are pleasantly surprised when instead the sales associates recommend a cheaper product or recommend against the purchase of another product.
As this franchise is family owned and operated, the atmosphere is relaxed and supportive. When errors are made, the owners and managers do not punish but instead educate to prevent repetition of mistakes. The employees, primarily cover stores by themselves so little interpersonal connection occur throughout a normal work day. The company as whole meets several times a year a group dinner and social time to reconnect each store with our other franchise stores.
I have enjoyed working with the company, my co-workers, supervisors, and customers tremendously, however, since graduation from college I desire a position geared towards my major and ultimate goal of physical therapy.