Great company with a great vision at the top, but there's room for improvement in the processes and management of its customer service staff
Social Media Operations Manager (Former Employee), Scottsdale, AZ – February 11, 2014
Pros: great health coverage, modest 401k, fun work environment, visionary ceo
I began in the customer service part of the company and quickly moved into corporate although I continued working in the area of support. The company has experienced incredible growth in terms of how it does business. It has become more professional and socially responsible over the years, and every year I worked there was a happier time than the year – more... before it. It still has difficulty managing its core customer service organization and using feedback from the customers to improve its services, but its definitely doing better than it has in the past, and that's what made me feel good about working there. – less
Internet Sales and Service Consultant (Current Employee), Hiawatha, IA – November 10, 2014
Pros: cheap lunch, bonus checks, benefits
Cons: minimum coaching, selective, hr distant, just sales
I started right out of college and for an entry-level sales position its not bad. I applied for a first-shift position and it wasn't until after I accepted the job that they told me I would be getting 2nd sift and there were no other openings. I was assured that after training I could apply to get a first-shift position. I have applied for every shift – more... opening (4 times) in the 3+ months that I've been out of training and I cannot move. There are new people out of training going to first shift. HR/workforce decisions don't seem to make sense and individuals that have been working there longer than me cannot seem to get a better shift. I am not a night person so 3pm-12am leaves me exhausted and its extremely hard to have a social life.
I also found that all of the positions that don't require you being in the call center are in AZ, which for lots of people, relocation is not an option. For me, sales is not a longer term career, so I don't see much of a future for me here.
The great part about this is the pay and the bonuses. The only downside is if you cannot meet minimums, meaning you are not a great sales person, you are two warnings away from getting fired.
The benefits are also very nice. If you can sell, can settle for strange shifts, and are looking for a secure job with decent pay, this is a great place. If not, keep looking. – less
Internet Sales and Support Consultant (Former Employee), Arizona – November 2, 2014
Pros: learn about the internet business
Cons: paranoid employees, strict call center and policy changes constantly which leave employees confused
Go Daddy is flashy...its the orange and the green and that song! Their cool right? The internet thing, small business etc. Well the truth is it is a freakin joke! As soon as they filed their IPO they began to let people go. 1 by 1 . Secretively not allowing them to say goodbye to co workers they had worked with for years. Just " Here is your paperwork, – more... your benefits end at midnight". The family environment is an illusion. The only true winners were the ones who jumped on board with Go Daddy in the first 10 years. If they made it that long they will be fine. Everyone else may as well be signing up for AVON or to sell candles. It's someone elses dream and they want employees to think they can be a part of it- but they are not. They treat their Customer Service and Sales Techs like they are morons. EVERYONE in the Entry level departments (which is your only real way into the company despite most applicants are graduates unless you are an Engineer or Developer) are miserable. Make money, Make money, Make money on those calls. But if you don't say something verbatim you will be fired. It's a call center. Nothing more now. I truly believe they are trying to make people leave for some type of turnover statistic so they can eventually head oversea for customer service and tech employees. Anyways....its a joke. – less
Sales Support Associate (Former Employee), Hiawatha, IA – October 30, 2014
Pros: insurance, 401k plan, assisting customers
Godaddy is a upbeat company that pushes hard to accomplish goals on a daily basis. The company teaches and trains very well in understanding how servers and websites work. Sales associates are reviewed every month to see where they are in terms of reaching their goals, and assisting customers. Godaddy strives to be the best in selling high quality products – more... and high quality support. Co-Workers are like family members wanting to help one another succeed. The management is excellent where top managers walk on floor level to meet with all employees and keep them informed company accomplishments. The most enjoyable part of the job is learning new things on a daily basis and being apart of a team that ends up helping people move their business forward in an online environment. – less
Internet Sales and Service Consultant (Former Employee), Hiawatha, IA – October 17, 2014
Pros: $2 lunches, great pay and benefits
Cons: hard to request time off, too many metrics to follow, management team = liars
I feel that I was duped by the management team/executives at GoDaddy. I have a degree in Marketing and during my interviews I was told that I could most definitely move up to the marketing department within 6 months. They told me that I should get experience on the phones with the customers so that I can better market to them, which makes complete sense. – more... So I took the job. But, after 6 months when I started applying for the marketing jobs, I got nowhere. My immediate supervisor told me that it was actually very difficult to move from the sales floor to a management position. I was livid, but stayed with GoDaddy a few more months because the benefits and pay are great.
I eventually left because of the fact I was lied to, but also because the sales/service consultant position has impossible standards to live up to. There are over a dozen metrics that one must hit in order to be eligible for bonus checks, and they are adding more constantly. The supervisors are all focused on the sales aspect, which, granted, is a big part of the job, but expect us to hit those sales goals when most customers are calling in with a technical issue and just want it resolved. I was "coached" several times for not selling enough - they said I devoted too much time to the technical issues at hand and was caught in a "tech tunnel." They also advertised during training that there was no set script that we had to follow, but once on the floor, they introduced a call flow chart and we would get in trouble if we didn't hit all the marks on that chart.
I still really appreciate GoDaddy for the products they offer, but its a terrible place to work. Yes, the pay and benefits are good, but I hated being lied to by my employer on a regular basis. – less
Hosting Sales and Technical Support (Current Employee), Tempe, AZ – October 3, 2014
Pros: $2 lunches and incentives
Cons: no time for training to better yourself, high utilization expectations
A typical day at work would be answering phone calls for hosting technical support. I have learned so much while working for GoDaddy.com, if it were not for GoDaddy I would not be where I am today with the confidence I have for Technical Support. I love the people I worked with. The hardest part of the job was not having enough time to get to know your – more... co-workers and to truly be part of a team because they did not provide enough time off the phones for this type of team building. The best part of the job was not having to dress up. And the incentives. – less
Internet Consultant (Former Employee), Hiawatha, Iowa – September 10, 2014
GoDaddy tries way too hard to be hip and cool, and they neglect important things like making a decent product and actually helping customers. They are VERY anti-criticism. If you provide any sort of constructive feedback you will be labeled as "negative".
Internet Sales & Service Consultant (Current Employee), Scottsdale, AZ – August 20, 2014
Pros: catered hot lunches, flexible scheduling, benefits start on day one.
Cons: only allotted thirty minute lunches, short breaks, expected to have talk time over 80% of your shift.
This job sounds great on paper but after working here for a month I realize its not all that its cracked up to be. This is the first job Ive had working in a call center. They provide a month of training but only about ten days of it is with your trainer and the remainder of the training they have you on the phones as an attempt to "give you a feel – more... of the real thing" However, upon the completion of training and starting my actual shift, I quickly realized things were alot different when you were doing the real thing. First off, if you're working in the inbound department you have to deal with tech calls all day. The idea is someone calls in with a tech problem and you are expected to somehow turn that around and make it into a sale. As a new employee, I sometimes become frustrated with the tech questions people call in with for two reasons. One being that I dont feel I had suffiencient training to enable me to assist some customers with confidence. In training they literally have told me,"If you dont know the answer just tell the customer you are going to review their account while you place them on a brief hold, and then freak out, and come ask someone". Which brings me to part two, whenever I dont know the answer I attempt to ask my supervisor who looks at me like Im a complete moron, its as if he expects me to know all the tech stuff when no one has even taught it to me. SELL, SELL, SELL. Thats all they seem to care about. – less
Technical Sales & Support / Team Leader (Former Employee), Tempe, AZ – August 16, 2014
Pros: great atmosphere, pay is great, bonuses, great opportunity for a career.
Cons: none really
I personally loved this company, everything about it. They really take care of their employees and make you feel appreciated. It's a great company to grow a career with if you can make it off the phones and into other areas. I only left because I relocated to another state for personal reasons. Otherwise I would still be there.
Data Center Level 1 Technician (Current Employee), Scottsdale, AZ – August 10, 2014
Pros: decent pay
Cons: don't learn much outside of you primary job function
It was a great time when I joined GoDaddy in 2010. But now things are different, and the company is making preparations to go public.
Was just informed not too long ago that they are cutting positions within the Data Center which used to be one of the most secure positions you could have considering how many DC locations there were and had to be staffed – more... 24/7.
You don't learn much outside of your primary job function which makes it hard to move into another department that is looking for experience. – less
Technical Sales and Support (Former Employee), Scottsdale, AZ – July 8, 2014
Pros: the entire work place
$4.5 billion organization that provides individuals and businesses with Internet services such as domain name registration and website hosting, along with services and software for functions that include e-mail, e-commerce, podcasting, and website creation.
Internet Sales and Service Consultant (Former Employee), Hiawatha, IA – June 19, 2014
Pros: healthcare, bonus on sales, subsidized lunches
Cons: promotion opportunties, time off request
Pros: GoDaddy has a lot of great perks and is overall a fun place to work. You get to speak with people from all over the world and learn a lot about small business and internet technology. Met a lot of really fun co-workers and it's the only reason I regret leaving
Cons: Lower level management is questionable about why they are in their position. – more... I feel some people are lied to just to get them into a particular department, for example, Hosting Support. – less
Customer Service/Sales (Current Employee), Scottsdale, AZ – May 22, 2014
Cons: not good structure
* I answer inbound calls of people with technical issues, resolves issues when possible. Then review their account and offer sales solutions. * More information about the internet ,email and technical jargon. * Management is often replaced if teams are not reaching sales goals * Work atmosphere is great met lots of great people. * Transition from tech – more... to sales when most cust are frustrated. * Hearing a customer smile through the phone when you helped resolve issue. – less
Sales/Tech Call Center Representative (Current Employee), Hiawatha, IA – May 1, 2014
Pros: great pay and benefits; great environment
Cons: sales pressure
I have loved working for GoDaddy. It has been a warm and welcoming environment; I have enjoyed helping our customers and learning from our staff. I had hoped I could work for GoDaddy until I retire; however I have found that the availability of new positions in the Iowa office is quite limited; with most openings being in the Phoenix area offices. Being – more... a family man, relocation across the country is not an option. The most difficult portion of the job for me has been balancing daily sales requirements with thoroughly troubleshooting technical issues at the same time. The technical portion of my job is the real joy for me. – less