A Better then Average Phone Support Job
Hosting Technical Support (Former Employee) – Gilbert, AZ – October 2, 2017
A typical day is locked to your computer fielding 30 to 50 calls per day with very little time allowed away from any phone calls. I learned about website development, server operation, minor coding, Internet Service Provider functionality, Sales Tactics, and how to de-escalate calls. Workplace culture is very free with people from many different backgrounds working there, but the fact that its a phone support job means there very little time to get to know those around you. The hardest part of the culture is that this is a sales job hidden by support. Customers are not expecting and upsale and that expectation you are trained to take advantage of. Hitting certain statistics is required to keep your job, and can be very difficult to achieve on certain months. The most enjoyable part is the few moments I get to talk with the management and the team around me, the people there are great and the Holiday Parties are a nice perk. But the system is very robotic and doesn't allow for much flexibility or empathy.
Set you own lunch time (unpaid), Free coffee, Excellent food options, Great Benefits, Great Pay.
Job is based on stats, Sales Job, very little break time, Stressful.