I have been a GoDaddy employee for about 5 months now, almost half of a year. I am in the Inbound Dept working as a Sales & Technical Support Agent.
I have a lot to say about GoDaddy so I am going to try to effectively communicate why it is not a good company to work for. They have their nice, state-of-the-art building in Tempe with a cafeteria, customized themes and colors, gym, comfortable "GoDaddy" related seating (couches, chairs, etc), but on the inside, it's all sales related.
In training, you are taught the basics of GoDaddy's products, and you are taught the basics about providing technical support to GoDaddy's customers. In the first two weeks, you are taught the basics, and then you are tested on that knowledge. If you don't score a certain percentage, they fire you. I was fortunate enough to pass the test. After the test, you spend another two weeks on the phones speaking with customers. In training, you are not taught sales tactics, which is all an Inbound rep does. They may say that the job is a lot of tech with a little bit of sales, but it is very much switched. They over-emphasize sales and teach you some basic tech. Think about it this way. When a customer calls in, more than half of the time, they are not looking to buy anything. Probably 90% of the time, they are not wanting to buy anything. All they want to do is get their issue fixed so they can go about their business day. You are expected to flip the call from a tech call to a sales call, and you are taught to get them to buy the max term, the most expensive product, and for as long as possible. – more...
You are not taught that in training. You are not taught how to overcome an objection. In fact, you are not taught how to overcome any objections at all. I have been working for GoDaddy for almost half of a year now. In the first few months, I have to admit that it was fun. As a rep, hitting $1,000 in sales is a fun goal to attain. In the team chat, everyone gets excited for you when you do. We call it "comma." When someone hits 1k or more, they post in the chat "comma!" and everyone celebrates. It quickly gets old. GoDaddy is a burner job. GoDaddy is a job that you should get as a "meantime" job while you are looking for something with more stability.
Recently, my supervisor sat our team down and he explained that he will be listening to calls and if we are not mentioning and closing sales on GoDaddy's "new" products, he will be pulling people and writing them up for failed expectations. As a rep, you are required to follow a structure. When someone calls in, you are required to provide technical support to them, and while you are doing that, you are required (it is an expectation, if not followed, you get in trouble) to ask them business related questions to see if you can sell them something. Once again, for as long as possible and for as much money as you can possibly get. You are already expected to do that. In addition to that, he said he will be writing people up if they don't sell promotional items, marketing, security, optimization, etc.
I am very happy that my wife and I have found me a new job. If I didn't want to make my resume look good by adding my almost 6 months of working experience at GoDaddy, I would not finish out my final few days at this company. If I was asked on a professional standpoint if I enjoyed my time and experience at GoDaddy, I would say, "Yes, GoDaddy has been a good experience, and I am fortunate to have it on my resume." On a personal standpoint, I would say no. That is why I am writing this. If you are considering working at GoDaddy, don't do it. You will only stress yourself out and your family out. You will quickly reach burn-out. I really hope that if someone is reading this, if you get a job there, look for something better immediately. – less