Pros: $2 lunches, great pay and benefits
Cons: hard to request time off, too many metrics to follow, management team = liars
I feel that I was duped by the management team/executives at GoDaddy. I have a degree in Marketing and during my interviews I was told that I could most definitely move up to the marketing department within 6 months. They told me that I should get experience on the phones with the customers so that I can better market to them, which makes complete sense. So I took the job. But, after 6 months when I started applying for the marketing jobs, I got nowhere. My immediate supervisor told me that it was actually very difficult to move from the sales floor to a management position. I was livid, but stayed with GoDaddy a few more months because the benefits and pay are great.
I eventually left because of the fact I was lied to, but also because the sales/service consultant position has impossible standards to live up to. There are over a dozen metrics that one must hit in order to be eligible for bonus checks, and they are adding more constantly. The supervisors are all focused on the sales aspect, which, granted, is a big part of the job, but expect us to hit those sales goals when most customers are calling in with a technical issue and just want it resolved. I was "coached" several times for not selling enough - they said I devoted too much time to the technical issues at hand and was caught in a "tech tunnel."
They also advertised during training that there was no set script that we had to follow, but once on the floor, they introduced a call flow chart and we would get in trouble if we didn't hit all the marks on that chart.
I still really appreciate GoDaddy for the products they offer, but its a terrible place to work. Yes, the pay and benefits are good, but I hated being lied to by my employer on a regular basis.