Use to be very employee centric, now its all about money, becoming very corporate
Sr Software Developer (Current Employee) – Gilbert, AZ – December 7, 2013
This company is definitely not what it use to be. New execs/mgmt based out of California are very much in control of all decisions and they are just here to get rich when Godaddy IPOs. All decisions are based on what makes us look good on paper. Its very frustrating watching the demise.
Good pay, good benefits
Politics, yes men, low moral, not many people are happy going to work anymore
Advanced Hosting Support (Current Employee) – Gilbert, AZ – March 10, 2016
GoDaddy has great benefits and the people you work with are great! However, your work life balance is the worst. I have kids and never see them. When I was hired I was told I would be on a schedule that did not work out with my life as a mother, and after my 90 days were up I could speak to my supervisor and they could accommodate my needs if it interfered with my home life. Well I have been on that horrible schedule and I just hit my 1 year there.
Aside from that the people are great, you really need to show that you are willing to be a better agent for you to get recognition there.
There are always changes going on, if you do not like changes at the last minute then this might not be the place for you.
I have learned a lot while working there in a year. I went into the position knowing the very minimal of the web hosting industry, to logging into servers and making sure they are set up properly. I have learned more in my time here at GoDaddy than I have in my 4 years of school.
Internet Sales and Service Consultant (Former Employee) – Mesa, AZ – February 19, 2016
The day is productive, but management hovers if you are on a call for too long, and they are very pushy about sales. This helps in the compensation department, as long as they keep the commissions reasonable. They changed structure several times and management while I worked there, which hinders job advancement.
Business Consultant/Technical Support (Current Employee) – Tempe, AZ – December 4, 2015
This is an excellent company with good services. They take pride in having a fun atmosphere, with ping pong tables and a slide. The inbound support calls you get are mostly tech support, and the customers are nice to work with (probably my favorite thing about working at GoDaddy are the customers!). The biggest issue I've had personally with this position is that it's a high sales expectation. GoDaddy doesn't have a 'customer support' and a 'sales' department, it's all in the same. So even with the 'tech' calls you get, you are still expected to sell. The other issue is job advancement is difficult. To apply for another department you must meet sales requirements, even if the position isn't in a sales role.
Professional Hosting Support Agent II (Former Employee) – Gilbert, AZ – April 4, 2016
This company wants skilled sales people in all roles. The corporate philosophy is that even advanced technical support and administrative roles benefit from development of salesmanship skills. I often was told that I was passed over for promotion in my 5 years there because my sales numbers were not higher than colleagues applying for the same positions. This seemed to improve to recognize other factors such as job knowledge and experience over the years after I started but it is still a major part of management culture as almost all of lower and middle management were promoted for their sales acumen.
Good pay and training provided for entry level tech support call center.
Inbound Sales & Support Representative (Former Employee) – Tempe, AZ – October 13, 2015
This is a great organization that continues to improve as it grows. There is a focus on the work/life balance for employees and a commitment to providing all the tools necessary to succeed. Middle Management is where there is an opportunity for growth and maturity as there is no consistency in the way that employees are coached, developed, and managed.
Great benefits, above average pay, career path opportunities
Sales and Support Representative (Former Employee) – Scottsdale, AZ – October 9, 2015
The work life and actual job and environment was great. But at the time i was employed i did notice too many office politics, especially when it came to promoting employees. They preach a cool and laid back work life but they had intense policies on attendance and vacation made the job feel, at times, very frustrating.
Hosting Support Representative (Former Employee) – Tempe, AZ – August 13, 2016
my day to day consisted of being harassed by my supervisor who refused to do his job, being screamed at by customers and having to apologize because upper management decided to change policies or policy's to save a dime. having no upward mobility and if you did get a higher position you have no guarantee of keeping it because at the end of my experience there everyone was getting pay cuts. oh yeah there was also the lie they tell you at the door that sales are not required because every position is a sales position, there are no technical position.
Internet Sales and Service Consultant (Former Employee) – Tempe AZ – June 14, 2015
Go Daddy is a company that is all hype. Their products are terrible and have a lot of angry customers calling in for tech support or refunds. There is always at least 400 plus calls in queue. My cube neighbor was cussed out and abused by a customer that hung up on him and he didn't call the customer back (for more abuse) and got fired. The second level tech support for the sales/service people is terrible, they have bad attitude's like they are being put out for doing there jobs helping us so we can help the customers. Getting management on the phones is like pulling teeth. This is a sweat shop. they have very young and inexperienced management that make's bad decisions.
Benefits start day one paid for
Revolving door, young inexperienced management will fire you on the spot
There are many positive things about working for Go Daddy, they pay is good and the health benefits are great. However after over 9 years of working for the same company, they lack the ability to hire true talented people in to higher levels within the company. I was considered to be one of the experts on the technical support floor and had sought out other positions in the company to further advance my career but was never able to move up from the position I held for over 9 years. I found their hiring process to be very counter-intuitive as the hiring process did not take into account experience, knowledge level, or even seniority. It became very clear management wanted me to stay on the Sales and Support floor because of my consistency with exceeding all my sales and metric quotas that I was too valuable to move out of the position I was in.
I did learn a lot from 'on the job experience' while working with Go Daddy, and have furthered my education about websites and how they run and how to maintain and run my own server. However if you're looking for a career, Go Daddy makes it just a JOB not a Career.
Good pay, Great Benefits, subsidized lunches
Difficult to move up, no consistancy with culture, they change policies too often.
Great place to hone your skills, short term prospect only
Hosting Support Educator (Former Employee) – Gilbert, AZ – March 27, 2016
GoDaddy can be a great place to work for if it overcomes some of the skeletons in its closet. Many of the members of mid management are still part of the old guard, and are stuck in their old ways. Questioning a process that can be improved upon is often viewed as not wanting to be part of the team, or pushing back against leaderships wishes; when in fact the process is flawed and only in place "because thats how its always been done." True leadership ends up burning out like a fading star, While supervisors that lead by fear and enjoy their sense of power thrive on. Be realistic in what the job is and don't drink the Kool Aid and it can be a good place to work.
Great place to work, but not much room for advancement
Hosting Customer Support rep (Former Employee) – Mesa, AZ – June 30, 2016
Great place to work if you like being stagnant. New change in company goals have taken away "do right by the customer and do right by the employees" instead it is now "do right by the stockholder" used to be a great company that used to be the trendsetter when it came to policies, then after going public, then became the "this is what the other companies do" taking away from it's originality
Discounted lunches, day 1 benefits
Not really customer service, mostly sales based, since ALL positions have sales minimums
INTERNET SALES & SERVICE (Former Employee) – Gilbert, AZ – June 17, 2015
The company isn't close to what it purports itself to be. While the culture is inclusive of all types of people, you will only succeed at this company if you push multiple poorly working internet products for multi-year terms to people that are primarily calling in for customer support.
The health benefits were good, the discounted meals were not.
"Bonuses" are not easy to achieve, particularly if you work 2nd or 3rd shift.
I made it 19 months which for GoDaddy is a long term employee; the amount of people that work there under a year is astronomical.
In terms of management, the leadership is comprised of 20 somethings with little management experience or people skills. Those in management got there by being overly aggressive sales people.
My recommendation would be to steer clear.
bonuses are difficult to get, meal service is horrible, poor management
Blake's vision killed what was the greatest company in the world.
Inbound Customer Service Representative (Former Employee) – Tempe, AZ – September 29, 2016
Having worked there for 3 years, I experienced life at godaddy under the rule of Bob Parsons on his last year at the company and things were great. You were allowed to be yourself, not having to be scripted when you spoke to customers, and the overall moral was at a all time high. Ever since Blake Irving took over, moral took a nose dive. He made the company go public so he had to answer to shareholder on making more money. My job went from a technical support with light sales job into a full on pressure sales job. Things went from bad to worse when they changed up the bonus policy. Now they held employees accountable for other employee sales if they didn't show. Made empoyees accountable for sales for days that they requested off for vacation. In the span of 1 month. I've seen the employee numbers drop from a lil over 1300 employees down to under 600 employees due to Blake's vision. Working at godaddy is great if you work great under the pressure sales environment. For the standard call center type, it's not worth the impending heart attack.
Call Center Manager (Former Employee) – Scottsdale, AZ – June 7, 2016
Day is getting people to buy Go Daddy Products. What I learned is how to effective manager a large department.I loved most of my co-Workers we worked together well and supported each other daily. There were a few that would step on your face to move up and lots of inter office affairs that became a real advantage for many employees. Hardest part of the job dealing with all the HR issue that were reported daily. I enjoyed the most,working with my peers and helping people meet their goals.
Bonus can be very good and benefits are outstanding.
Fooled to believe bonus is always going to be there for you.
Innovative company with focus on Employee Satisfaction
Billing Consultant (Current Employee) – Gilbert, AZ – June 19, 2016
Godaddy was a great place to learn new technology as well to further my sales career. Working with small business owners, I had the opportunity to become part of their success. Godaddy empowered me to consult with these small businesses to further their online presence. The compensation nd benefits plan was incredible and it didn't hurt to have a putting green in the office! Daily I would talk with customer about their goals and ultimately provide a solution to help them meet those goals. I learned to step out of my own shoes and into the shoes of the person behind the business. Management was extremely supportive and coached me to be my best. My co workers were fun and allowed me to piggy back off of their success day letting me shadow their calls, and providing good tribal knowledge to help me succeed. The hardest part of my job was the repetition of answering calls but the success of my customers made it worth it in the end. The most enjoyable part of my job were the conversations about my customers' business, as well as the contests and awards for performance.
Customer Service Representative Technical (Former Employee) – Gilbert, AZ – June 16, 2016
• Identify, engage, consult • Answer customer telephone call regarding existing and new customer accounts • Consult with different business owners and personalities to evaluate needs and determine the best options for their business • Provide thorough support for customers by providing them with accurate and appropriate technical support • Manage base support to customers clients • Hit a specific sales goal monthly
Unhealthy environment to work in (fake training specialist)
Customer sales and support (Former Employee) – Cedar Rapids, IA – June 10, 2016
Do not apply for any jobs at this place!!!! Save yourself a headache. When you first get a call it will seem like it is the best place to work for but it really isn't. Don't be fooled by the recruiter when he tells you that it is such an awesome place to work for because not even they believe it. My class consisted of 20 employees all of which have resigned including myself.
easy to get into
Very poor management I want to emphasize on "poor" because it was that bad.
Inbound Sales and Service Consultant (Former Employee) – Hiawatha, IA – October 12, 2016
GoDaddy is not as fun to work for as they claim. It is a highly sales driven environment, and they are increasing goals constantly. Setting themselves up to be the next Wells Fargo with employee fraud just to keep their job.
Good health insurance
Mentally taxing, must constantly multi-task and dont get enough breaks.
Customer Care Specialist (Former Employee) – Gilbert, AZ – September 19, 2016
Working tech support/sales at GoDaddy was a very high stress low reward job. Managment found any and every reason to ride the employees and create a situation where everyone was afraid today might be the day they get fired because they were constantly bringing in classes of new hires every 2 weeks without fail.