Golden LivingCenters Sept 2006 - July 2013
Senior Executive Director, Hill View, PA (January 2013- July 2013)
· Lead this facility through a difficult transition with multiple changes in key positions.
· Have improved premium mix by 28% in six months.
· Developed a team atmosphere and re-instituted all company standards.
Senior Executive Director, Mt Lebanon, PA (December 2011 - December 2012)
Charged with turning around the operation of this 121-bed skilled nursing facility.
· Changed the culture from a union entrenched mentality to one of teamwork.
· Received zero tags related to care on the last annual survey.
· Trained new Executive Directors for the district and leading the EDIT program.
· Led the facility through $1.2 Million dollars in capital improvements.
· Transitioned the Nursing department to follow the "Lean" process thus improving efficiency.
Executive Director, Monroeville, PA (August 2007 - December 2011)
· Earned Division 3 Leadership Award for 2008.
· In 2009, was promoted to Senior Executive Director for District 30.
· Won 14 Karat Award for Division 3 in 2010.
· Improved Employee Satisfaction scores from 74% positive responses to 85%.
· Reduced turnover to 33% from 55%.
· In 4 years had only 3 grievances from the union that reached the District level.
· Reduced write-offs to a mere fraction from the historical averages.
· Improved CMS Star rating to a Four Star facility.