Patient Service Representative, San Antonio, TX - August 5, 2015
Everyday I came into work and be ready to start taking incoming calls from patients. Some of the patients would recognize you from a previous call and that would be nice. I learned that I had to use my listening skills with all the patients. Use of your tone of voice was very important. Management was great, always trying to help us when we needed help and answer any questions for us. Most of the co-workers were very helpful and would work as a team. The hardest part of the job was when you would get an irate and at the end of the call you would change that patient's attitude and the call was an accomplishment. The most enjoyable was when we were not to busy we would have group meeting and go over all the updated news about all the changes. We would have pot luck lunch.