contractor (Former Employee) – Massachusetts – February 10, 2013
I left a preservation company because in growing too quickly, they hired people who were not experienced enough to make critical decisions that would not affect me adversely. I turned to Good Choice Preservations on the recommendation of a former employee of mine. While my first employer took about 15 per cent from my earnings and did most of the processing work for me, Good choice took 45 per cent and did relatively nothing, including critical thinking. Their orders were cluttered with extraneous infomation that led to much lost time in figuring out what they wanted from you. This also led to confusion that resulted in returned orders. since they worked for several clients, the orders and criteria were all different, leading to more confusion. They had a policy of allowing dispatchers(managers) to make decisions on territory, what jobs they felt you could handle and timing of jobs. As a contractor, you had no imput at all, and certainly no opportunity to argue or even understand their decisions, as there was no real criteria for their actions good or bad. Some of the client support teams were not available by phone to answer questions for days at a time, not returning calls and making the work late. One processor sent me back to the same house four times for more photos of exactly the same walls , floors and and rooms till she realized that I had taken every angle and surface three or four times. Pay was anywhere from a month to 2 months behind at the whim of the client. They funneled all work through software called My Preservesoft. I had a couple of months of bounced checksmore... because they kept taking the 50 dollars a month they charged you for this service out of the wrong account. I called and called to get this corrected, and the administrator would not return calls or acknowledge them. Also, I had many days where my work was late because the software would not work, sometimes functions did not work properly for days. Again, no help from support. Finally I became angry with them and the good choice manager threatened to reduce territory because of it. In the two months of last year that I worked for the original company, I made 15,000.00 and in the other 10 months I took in 9,000.00 and paid out 11,000.00. they did not pay for locks, antifreeze, any materials at all. you had to keep a huge stock of numbered locks in stock, tarps, technology devices, and various materials, meaning there was an enormous initial investment above and beyond insurance and gas for territory they assigned to me half way across the state when I never got territory close to my base. I did not ever use half of the materials they required. Then they instituted a rating system based on information that they had never addressed in the past, and applied it for two weeks before the started telling you about the rating system and giving you a chance to avoid pitfalls. I spent much of my time submitting bids to them, but only had two that I remember approved. They kept harping that they did not pay much for the day to day stuff, but the bids were where you really made money!!! I am sure that the people who have worked for them forever have no problems, but in trying to get into the system, and getting used to them, I would say...just stay away.....They are not worth your time and investment.less
I totally agree with the contractor review from Massachusetts. I used to work for them as a Processor in Sarasota. I didn't know that contractors weren't paid for locks or other materials. I am so sorry for the situation, and I know what a hard job they had to do. I was hired to compare grass cut pictures, to make sure the grass was cut. Later I was expected to place bids for the construction, plumbing, electrical, clean-up stuff - the areas I am not familiar with, and had no training. To place bids, I had to know the exact dimensions of doors, windows, drywall, based on the pictures submitted. If I couldn’t figure out the dimensions, I had to contact the contractors, who most of the times were not available, or reluctant to provide the information. I was working in MCS department. I was to follow a ton of rules and regulations, and correct wording in the bids. The training I received was from a person started working there 2 months before me. When I had questions about a job, I would get some general statements, and most of the stuff I had to research on my own. My manager woman, expected for me to place EVERYTHING in bids, without anything left out. To complete one "Initial" bid it would take me about 2 hrs to process. This was due to the buggy software, slow internet connection, time wasted on placing useless bids, which would never be approved, trying to find the right dimensions, contacting contractors. On top of that, she would constantly remind us that we must work faster to “justify our pay” of $10.00/hr. There were mandatory repairs that contractors had to submit themore... dimensions and their bids. Majority of them didn't seem to know how to do those kinds of repair, or didn't know those were mandatory. That means they weren't communicated properly from the management. There was one territory manager – any time I would return the work order back to contractor, from her area, due to a lack of pictures, work not done, or done improperly, she would try to blame me for not being competent, instead of doing her job properly in the first place, by communicating with vendors. Upper management was so ambitious with the MCS, that they said they were going to get a new contract from MCS which would need them to hire 3 times more processors. So they hired a bunch of people, who had to be “on the job trained” just like me. After a couple of months, the work not just increased, but was reduced! I guess, they didn’t win the contract. After that, I was sent home for a couple of weeks without pay, and later terminated. It was a scam for me too, as well as for the contractors.less
Invoice WO’s so client’s needs are met and WO needs are accomplished Assist with the phone calls when from the field contractors as it pertains to work order related questions and issues Enter WO notes as needed for documentation purposes Answer client calls when trained to do so and maintain fast resolution to client’s needs Enter WO notes as needed for documentation purposes Maintain QC spreadsheet for Contractors then send to VP of Operations weekly for follow through Maintain a positive attitude regarding our Vendor network Learn all WO types to satisfy our client’s needs Pick-up WO’s as assigned by CTM or AM paying special attention to urgent WO’s that may have just been uploaded Take thought with WO processing to ensure both accuracy and speed have been achieved Manage voicemails and urgent emails Take turns with on-call responsibilities Use effective communication to generate confidence and morale between GCP, its contractors and our clients Use and maintain a high sense of confidentiality at all times Promote a positive team environment at all times Respect and maintain adequate time keeping records Respect and maintain all policies and procedures as outlined in Employee Handbook and as addendums are made Maintain a positive attitude when/if changes occur in order to adapt to the needs of our clients and growth Make inbound and outbound calls
vendor manager (Former Employee) – Florida – January 16, 2015
I honestly never leave reviews but had to for this place. Management had no vision and no experience with handling people or finances. There was a complete vacuum of policies and structure. Very stressful due to lack of training and overall management. I couldnt wait to jump ship. Do your homework before accepting a job here. Chances are you will be gone in 6 months; either you will get fired because managment doesnt like you or you find a much better job.
you get a paycheck
no benefits, no training, stressful, on call all the time (vendor management)
Contractor (Former Employee) – BFE – October 7, 2014
first of all I never write reviews until now. This company has screwed me out of a lot of money. The vendor manager thinks he's my boss and I had to set him straight a couple of times. Not to mention he would call me after 11 pm drunk and want to talk about work orders...really dude? I got burned and hope this review will help others to stay away from these crooks and drunks.
pros: are you kidding me?
non payment, talking to you like you're a child, and a million other reasons