Technical Customer Service Representative
Goodall Mfg. LLC - Eden Prairie, MN

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Primary Objective:
The function of the Technical Customer Service Representative II (CSRII) is to work with customers professionally in order to support the relationships, sales and marketing activities in a manner which accomplishes the sales objectives set by Goodall Manufacturing. The CSRII handles customer inquiries to ensure that the business and operational requirements for customers are satisfactorily met. The CSRII also works very closely with sales and marketing personnel to identify service issues and works with the delivery team to develop and implement long lasting solutions. The CSRII will provide mechanical & electrical problem diagnosis for customers. Another important responsibility is the maintenance of the database (E-Synergy and Macola ES).

Major Areas of Accountability/Responsibility:

  • Support sales/marketing personnel in their daily activities
  • Knowledge and maintenance of customer database (E-Synergy and Macola ES)
  • Provide troubleshooting assistance to customers on mechanical/electrical problems
  • Process orders, forms, applications and requests in a timely manner
  • Answer incoming calls and assist in the follow-up communication to customers
  • Communicate and coordinate with internal departments effectively
  • Manage customers' accounts and keep records of their requests and inquiries
  • Handle and resolve customer complaints by obtaining and recording all relevant information
  • Promptly direct unresolved customer issues to the designated internal resource
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Identify areas of improvement in the department and assist in creating and implementing solutions as approved by supervisor and upper management
  • May work with Marketing regarding product launches
  • May perform duties of Inside Sales
  • Represent Goodall Manufacturing in a positive and professional manner
  • Perform other duties as assigned or required by the supervisor and upper management

Job Qualifications:

  • Excellent communication skills – verbal, written and listening
  • Mechanical and electrical aptitude
  • Attention to detail and accuracy
  • Great team work and problem solving skills
  • Knowledge of relevant computer applications
  • Outstanding work ethic, initiative and integrity
  • Eager to learn and willing to adapt
  • Strongly prefer someone with E-Synergy and Macola ES experience

About this company
Goodall Mfg. leads the way in engineering and developing innovative products for an ever changing marketplace. From our original jump...