Lead Service Tech (Current Employee) – Gahanna, OH – July 26, 2015
Goodcents has locations all over the U.S. We are responsible for providing data to the utility companies for the results of the load control programs we maintain. I have been a service tech who provides info about the particular program to the customer of the utility, intalls, maintains, and troubleshoot the electric load control devices to to pinpoint equipment failures or device malfunctions.
Senior Customer Service Representative (Former Employee) – Atlanta, GA – January 6, 2014
Make service changes, recommend service options and schedule installations. Resolve complex issues and win customer loyalty. Demonstrate outstanding problem solving and active listening skills. Diffuse difficult customer situations with tact and ease.
Call Center Supervisor (Former Employee) – San Bernardino, CA – August 30, 2013
Work day consisted of trouble shooting, supervised staff, spot checking work, call monitoring, proxied on staffs screen to ensure work was performed accurately. being part of the management team has taught me alot about supervising others and helping when help is needed.. coaching was also an everyday routine. My co-workers respected me as well as I did them. Unfortunatlly there was times write ups had to be given based on poor customer service, attendance and productivity. I enjoyed my job and postition because of the staff that was around me and it made the work day enjoyable and stress free.
We always appreciated the customer service reps by provided lunches, aknowledging birthdays and always had an occasion for all holidays and customer service week.
i can not think of anything that i didnt like. I enjoyed my job.