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GOODCENTS SOLUTIONS
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6 reviews

GOODCENTS SOLUTIONS Employer Reviews

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Sr CSR
Senior Customer Service Representative (Former Employee), Atlanta, GAJanuary 6, 2014
Make service changes, recommend service options and schedule installations.
Resolve complex issues and win customer loyalty.
Demonstrate outstanding problem solving and active listening skills.
Diffuse difficult customer situations with tact and ease.
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fast paced call center, fun comfortable
Call Center Supervisor (Former Employee), San Bernardino, CAAugust 30, 2013
Pros: we always appreciated the customer service reps by provided lunches, aknowledging birthdays and always had an occasion for all holidays and customer service week.
Cons: i can not think of anything that i didnt like. i enjoyed my job.
Work day consisted of trouble shooting, supervised staff, spot checking work, call monitoring, proxied on staffs screen to ensure work was performed accurately. being part of the management team has taught me alot about supervising others and helping when help is needed.. coaching was also an everyday routine. My co-workers respected me as well as I – more... did them. Unfortunatlly there was times write ups had to be given based on poor customer service, attendance and productivity. I enjoyed my job and postition because of the staff that was around me and it made the work day enjoyable and stress free. – less
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If it's a corporate job STAY AWAY
Corporate (Former Employee), Atlanta, GADecember 28, 2012
Pros: good health insurance, good pay, flexible hours
Cons: toxic environment, no growth opportunities, there is always an "i" in team
There are better places to work. Management is incompetent and change their strategies every 6 months. Most people who were hired after 2010 are no longer there. Most are gone after 6 months.
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OK
Technician (Former Employee), Richmond, VANovember 7, 2012
Ok company, pay is always on time, decent benefits, people in charge are somewhat qualified.
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Good company to work for
Contact Center Liaison (Former Employee), Atlanta, GAJune 19, 2012
Fast pace environment. This company has grown a lot in the last 5 years