Pros: we always appreciated the customer service reps by provided lunches, aknowledging birthdays and always had an occasion for all holidays and customer service week.
Cons: i can not think of anything that i didnt like. i enjoyed my job.
Work day consisted of trouble shooting, supervised staff, spot checking work, call monitoring, proxied on staffs screen to ensure work was performed accurately. being part of the management team has taught me alot about supervising others and helping when help is needed.. coaching was also an everyday routine. My co-workers respected me as well as I did them. Unfortunatlly there was times write ups had to be given based on poor customer service, attendance and productivity. I enjoyed my job and postition because of the staff that was around me and it made the work day enjoyable and stress free.