Human Resources Manager
Goodwill Industries of the Greater East Bay ,Inc. - Oakland, CA

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Goodwill Industries of the Greater East Bay ,Inc. – Oakland, CA 94601

Position Title: Manager, Human Resources
Position Purpose: Serves as the human resources business partner for GIGEB and assist the VP of Human Resources in achievement of strategic goals and objectives
Department: Human Resources
Reports To: Vice President of Human Resources
Supervision: Senior Human Resource Administrator, Human Resources Administrative Assistant, & Human Resources Coordinators


Manages the corporate human resources office function including direct supervision of staff.
Partners with department heads to ensure exempt and non-exempt staffing is adequate for achievement of business objectives.
Partners with department heads to identify and understand workforce and corporate training needs and participates in strategic task force and working groups as directed.
Responsible for ensuring confidentiality and adequate safeguards exists for all human resource files.
Ensures personnel file administration complies with governmental and CARF requirements.
Assists the VP of Human Resources in appearing at hearings or the preparation of legal, administrative or governmental agency complaints.
Assists the VP of Human Resources in the development of human resource strategic initiatives.
Provides professional human resource guidance to agency managers and supervisors regarding HR principles, policies, practices, laws and procedures.
Develops and monitors the execution of the annual financial plan and other resources assigned to the Human Resources department.
Responsible for the accuracy, content and timeliness of all entries into the automated Ceridian HR Payroll Web, Time and Attendance and HR Management systems for quality control, authorization, and data entry.
Assist the Vice President of Human Resources in the development and dissemination of all personnel policies and procedures.
Manages the staffing levels of apprentices and staff positions ensuring compliance with authorized positions, wages and hours.
Ensures the timely completion and submission of all personnel reports, documents, and Federal and State requests.
Prepares all monthly and annual personnel management and statistical reports.
Ensures that all Agency job descriptions are current and accurately classified, reflect job duties and core values.
Responsible for Performance Evaluations being conducted on an annual basis each February.
Provides instruction to Agency staff on Performance Evaluations, objectives and goal writing.
Assist in the renewal and strategic design of the GIGEB sponsored medical and dental benefits program.
Responsible for the administration and claims processing and protecting the Agency’s financial interest on all workers compensation matters.
Works closely with Agency Consultant in protecting the Agency’s financial interest on all Unemployment matters.
Responsible for the Agency wide administration of Ceridian – Time keeping, workgroup management, swipe card assignments and time card administration
Responsible for the Agency wide administration of Ceridian – Authorized Position Listing, maintenance, administration and distribution.
Conducts all new hire orientations for Alameda County employees.
Coordinates enrollment in GIGEB group benefits and processes all applications
Prepares the annual draft submission of the HR financial plan
Assists in the conduct of internal investigations associated with harassment, discrimination, DFEH, CalOSHA or Labor Commissioner claims or complaints.
Other duties as assigned.


  • Bachelor’s degree in Human Resources Management or related field
  • A minimum of 5 years of managerial & supervision experience in a dedicated HR manager role in the state of California using automated human resource information systems. (Ceridian and Taleo preferred).
  • 3 years experience in a California non-profit HR management role
  • 3 years of progressively increasing responsibilities applying and complying with California employment laws.
  • Demonstrated, up-to-date knowledge of California employment laws and practices.
  • Demonstrated experience with FLSA, Wage and Hour laws, Wage and Salary Administration, HRIS (Ceridian and Taleo preferred), position control, compensation planning, unemployment, COBRA and experience coordinating, maintaining and administering a group benefits program
  • 3 years experience in high velocity recruiting and hiring using Internet technology.
  • class C drivers license with an acceptable driving record
  • Must possess strong proficiency using Microsoft Office applications and Internet fluency.
  • Able to deal with a diverse population of people in a manner which shows sensitivity, tact, and possess conflict resolution skills.
  • Must be able to speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
  • Able to speak to a group of people and facilitate or lead hearings, meetings, teams, or work groups to encourage participation, build mutual trust, respect and cooperation among participants
  • coordinate the activities or tasks of people, groups and/or organization(s)

Leadership Ability: Providing purpose and direction for individuals and groups; agency culture and values; facilitating the development of a shared strategic vision for the agency; formulating goals and planning changes with staff and setting priorities for the department in the context of agency needs.
Analytical Ability: Gathering data, facts and impressions from a variety of sources about staff members; seeking knowledge about policies, rules, laws, precedents, or practices; managing the data flow; classifying and organizing information for use in decision making and monitoring.
Problem Analysis: Identifying the important elements of a situation by analyzing relevant information; framing problems; identifying possible causes; seeking additional needed information; framing and reframing possible solutions; exhibiting conceptual flexibility; assisting others to form reasoned opinions about problems and issues.
Professional Judgment: Reaching logical conclusions and making high quality, timely decisions based on the best available information; exhibiting tactical adaptability; giving priority to significant issues.
Organizational Oversight: Planning and scheduling one's own and other's work so that resources are used appropriately, and short- and long-term priorities and goals are met; scheduling flows of activities; establishing procedures to regulate activities; monitoring projects to meet deadlines; empowering the process in appropriate places.
Implementation Skills: Making things happen; putting programs and change efforts into action; facilitating coordination and collaboration of tasks; providing "midcourse" corrections when actual outcomes start to diverge from intended outcomes or when new conditions require adaptation; supporting those responsible for carrying out projects and plans.
Delegation: Assigning projects, tasks, and responsibilities together with clear authority to accomplish them in a timely and acceptable manner; utilizing subordinates effectively; following up on delegated activities.
Instruction and the Learning Environment: Creating an agency culture for learning; envisioning and enabling with other staff members for the improvement of teaching and learning; recognizing the developmental needs of employees; designing positive learning experiences; accommodating differences in cognition and achievement; mobilizing the participation of appropriate people or groups to develop these programs and to establish a positive learning environment.
Employee Guidance and Development: Understanding and accommodating employee growth and development; providing for employee guidance and counseling; utilizing and coordinating community organizations; responding to employee needs
Staff Development: Working with staff to identify professional needs; planning, organizing, and facilitating programs that improve staff effectiveness and are consistent with agency goals and needs; supervising individuals and groups; providing feedback on performance; arranging for assistance; engaging staff and others to plan and participate in recruitment and development activities; and initiating self development.
Measurement and Evaluation: Determining what information is needed about staff, and the agency environment; the extent to which outcomes meet or exceed previously defined standards, goals, or priorities for individuals or groups; drawing inferences for program revisions; interpreting measurements or evaluations for others; relating programs to desired outcomes; developing equivalent measures of competence; designing accountability mechanisms.
Resource Allocation: Procuring apportioning, monitoring, accounting for, and evaluating fiscal, human, material, and time resources to reach outcomes that reflect the needs and goals of the agency; planning and developing the budget process with appropriate staff.
Motivational Skills: Creating conditions that enhance the staff's desire and willingness to focus energy on achieving agency excellence; planning and encouraging participation, facilitating teamwork and collegiality; treating staff as professionals; providing intellectual stimulation; supporting innovation; recognizing and rewarding effective performances; providing feedback, coaching, and guidance; providing needed resources; serving as a role model.
Interpersonal Sensitivity: Perceiving the needs and concerns of others; dealing tactfully with others; working with others in emotionally stressful situations or in conflict; managing conflict; obtaining feedback; recognizing multicultural differences; relating to people of varying backgrounds.
Oral and Written Expression: Making oral presentations that are clear and easy to understand; clarifying and restating questions; responding, reviewing, and summarizing for groups; utilizing appropriate communicative aids; being aware of cultural and gender-based norms; adapting for audiences. Expressing ideas clearly; writing appropriately for different audiences; preparing brief memoranda, letters, reports, and other job-specific documents.

Ability to work effectively with diverse staff; must be knowledge in human resource practices, procedures and labor laws; must possess excellent communication skills, both written and oral; sound knowledge of good records management and control.
Inside work, sitting, walking, Monday-Friday, 8:00 a.m.-5: 00 p.m., with occasional weekends/or evenings, occasional lifting up to 20 lbs.

Salary: $55,000 - $60,000

Goodwill Industries of the Greater East Bay is an EOE

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