Goodwill Industries Employee Reviews

Found 7,646 reviews matching the search
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Not a great place to work
TEAM LEAD (Former Employee) –  Murrysville, PA 15668November 29, 2016
A typical day at Goodwill in management consists of 14 - 15 hour shifts. When you are hired you are told that it is a spectacular non-profit company that helps the community in many ways. I have learned at my time there that it does not help the people of Westmoreland County, it only helps Allegheny County. For being a "non-profit" company it is all about the Corporate Level employees making the "big" money. They are constantly raising prices on used merchandise and implementing policies that do not benefit the employees or the customers. Employees do not stay long at this company.

The hardest part of this job is the long hours and no support from the District Managers or from the Corporate Office. The most enjoyable part of the job there is the great group of people who work there.
Pros
great co-workers, 20% discount
Cons
Long hours, no support from the Corporate Management, terrible benefits
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Not worth your time
Assistant Store Manager (Former Employee) –  Long Beach, CAFebruary 24, 2017
Recruiter told my fiance she would be paid a hourly wage and accepted the job. Before coming in the recruiter called again and told her a start date and a hourly several dollars less than when she accepted the job. She decided to still proceed, at orientation they gave her paperwork with another drop in pay from what the recruiter said the second time. After the orientation several people where talking about the amount of work that they are asking for much lower than average pay. Based on management her hours would change, she would never have a set schedule and the turn over is so bad she may be doing several 12+ shifts during the month.

Company has a good mission but bad compensation and work environment which is probably why they can't keep employees.
Pros
It's a job if you need something
Cons
Pay, hours, expectations
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The company is proceedure andgoal oriented with little focus on employees
PODUCTION ASSOCIATE (Former Employee) –  Wilsonville, ORFebruary 2, 2017
The mission "Providing occupational assistance to people with barriers to employment" is good and makes the world better. They also recycle and reuse a huge amount of product that does not end up in landfills.
The stores are well organized much like a regular retail store which makes them easy and enjoyable to shop.
The benefits are good, but the pay is low.
Unfortunately, the company has gotten so big they have lost track of the lives of their employees. Everyone is a replaceable part of a big machine. No one in management seems to care about anything but achieving goals and obeying rules.
The jobs are physically difficult and quite unhealthy because of the filth which comes with used products.
Pros
Good benefits
Cons
No one cares
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Hard and fast paced. Good benefits, Opprotunity for advancement
Warehouse/Chashier (Former Employee) –  Indianapolis, INNovember 30, 2016
A typical day at Goodwill would be hard and fast paced. I worked at a outlet store in the warehouse. It was very hot in the summer. You worked very hard and with little breaks. You often worked with co-workers whom had very bad attitudes and bad work ethics. "Team" work was rare. If you did not pull your weight in work coworkers were very vocal about it. Management worked very hard as well. A lot of times right beside you to help you. I learned to be patient and use grace often. The most enjoyable part of my job was the diversity of my co-workers and customers.
Pros
Good Benefits, Great opportunity for advancement
Cons
Very physically demanding, Co-workers lack of teamwork
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Very unorganized hectic workplace
Sales Associate (Current Employee) –  FloridaJanuary 14, 2017
Work day:
Put out/pull clothes
Count register drawer
Run register
Keep sales floor clean
Assist customers

What I learned:
How to Run register
Good customer service skills

Management:
Very unreliable
Schedules never ready on time
Never concerned about anyones concerns
Alot of gossip
Alot of rulebreaking from management

My Coworker:
Best people Ive ever met
Very polite
Know how to do thier jobs correctly
Great customer service

Hardest part of the job:
Everything changes day to day
Management wont let you know what duties to preform each day, if you take the liberty to do it yourself you will be called in the managers office for major (bad) critique.

Best part of the hob:
Assisting customers
Getting to see all of my coworkers
Pros
Full time, Benefits, bonuses
Cons
Bad management, Bad pay rate (8.35/sales associates), very unorganized stressfull workdays.
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No raises, No advancements
Activity Specialist (Current Employee) –  Columbus, OHFebruary 13, 2017
Goodwill Columbus has taken away raises. Indefinitely. They claim it's not in the budget but have opened several new stores.

The Christmas gift was a $10 gift certificate that is hard to use at Kroger's.

They do give bonuses, I hear, but they're heavily taxed.

The Good Arts program cheats the artists who have developmental disabilities.

Managers aren't qualified in their education or experience. No people skills.

Salaries aren't set based on qualifications. There are people who have 2 years experience and a degree getting less than a zero experience, right out of school person.
Pros
Flexible start and end time, vacation times builds fairly quickly
Cons
no breaks, no raises, high insurance costs, Corporate bologna
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Lots of work but it can be fun
Assistant Store Manager (Former Employee) –  Imlay City, MIJanuary 31, 2017
Cooperate sucks and doesn't really pay attention or take care if its employees. However managment was awsome. She made sure she gave everyone their requested days off, always had something to do. Everyday was fun. Definitely loved who I worked with. Pay wasnt that great, when min wage went up assistant management wages stayed where they were. Besides for that you get benefits and vacation hours which was nice. If they wouldve given out raises and such like promised I wouldve stayed since i loved my crew so much
Pros
Good manager, vacation hours, days off
Cons
No bonuses or raises, stressful work, cooperate
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Upbeat enviorment
Cashier (Former Employee) –  Selah, WAFebruary 28, 2017
I learned great teamwork skills with fun coworkers, how to operate a cash register, count tills, close the store for the night, and cool down angry customers. New tasks that needed creative solutions daily, assisted in creating product displays to appeal to customers, and general communication skills. I enjoyed my customers and my coworkers, there was monthly awards for most donations raised by each cashier, i won this award a few times, and enjoyed knowing i was helping provide job training skills to less fortunate individuals with these donations.
Pros
quirky customers, monthly cashier rewards, quick management
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Stay Away
Sales Associate (Former Employee) –  Norton Shores, MIFebruary 6, 2017
I wouldn't make my worst enemy work for this company. The job itself was fine, fun, and exciting to see what kind of nifty donations we'd get in... But management is on a tier all their own of terrible. They're cutthroat, vindictive, and only care about themselves. Advancing in this company is unheard of. They're all a little club their own that you're not allowed in. Pay is garbage. Expect to make minimum wage with minimum hours, and be screwed out of your raise as they don't compensate for minimum wage going up. It's an allowance for high school kids.
Pros
20% discount in store
Cons
Nightmare managment, low pay with no advancement
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Good entry level work with moderate benefits
Assistant Manager (Current Employee) –  Oberlin, OHFebruary 4, 2017
Started this job right out of high school as a retail sales associate and was given a great amount of opportunity to advance due to my hard work and dedication to the company. Within 5 months, I was promoted to Assistant Manager. The Goodwill Mission is a good one but as a non-profit company, raises are sparse and compensation is slightly below average. It would be a great entry level job for someone trying to get back into the work force or a young adult getting their first job.
Pros
gather good work experience, friendly environment, helping the community, full-time benefits
Cons
1/2 hour un-paid lunches, minimum wage, occasionally physically strenuous
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Just Run away from this company, they will violate all your rights,
Lead Merchandiser (Current Employee) –  New York, NYJanuary 5, 2017
I have seen manager verbally abuse their staff and customers, Things I have seen in this company is unheard of, they have no respect for employees or customers.the most unprofessional and rude individual work for this company, to top it off their pay is lousy and you will probably never get a raise.I know employees with bachelor degrees making minimum wage at this company. If you are a good person and value yourself and have dignity please find yourself a better company to work for.
Pros
25 percent discount
Cons
unprofessional, uneducated, rude, verbally abusive managers, uncaring -you will work in unsanitary conditions
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Full of lies
Warehouse Associate (Former Employee) –  Richmond, VAJanuary 31, 2017
I've worked here for a while. Now while they do serve the community and help people get jobs, it is funded by the stores. They push those poor people to the limit. The stores is terrible, the customers treat a thrift store like its a department store. The management is very backwards. They say the company champions integrity, but only the integrity they want to hear. They also have a huge problem with favoritism. Now they do have great benefits as a whole but deny women a maternity leave. Theres also a lot of back stabbing, you can't go to anyone for help without them telling everyone in the building about it.
Pros
Breaks are given faithfully
Cons
Bulllying, favoritism, dishonesty, drama
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Productive Staff
Dock Worker (Former Employee) –  Oakland, CAJanuary 5, 2017
Signs of a positive workplace almost always include employee appreciation. Employers demonstrate their appreciation for employee contributions in a number of ways, such as through compensation and benefits practices. Assuming the employer has the cash flow required to compensate employees competitively, designing a compensation structure that pays fair wages and a benefits package with health coverage and income protection is a fine way to demonstrate employer appreciation. Providing health coverage and retirement savings programs are two ways to ensure employees’ well-bring for both the present and the future.
Pros
Great Staff
Cons
Not enough hours
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Productive and fast pace working environment
Sales Associate (Former Employee) –  Gainesville, FLFebruary 19, 2017
Goodwill is ideal for a start up position only that may lead you into a higher position either within or outside the company. If you just want a job that can build your customer service skills Goodwill is the place to work for.

Goodwill is a fast paced environment, you must be able to deal and work under stressful conditions. Goodwill has its moments. Management can be fun and understanding to a point and Management can be unfair also and lack people skills and or professionalism

Lots of responsiblity there. Your productivityand performance is what you are. Goodwill does have the worst turnover rate in America. Bad Management, Absentees, Staff not productive enough, and employees don't work as a team, and etc. which is the reason Goodwill cant seem to keep staff around which makes work loads excessive leaving a stressful work day.

A typical day at Goodwill is like playing football. Get on the field and make a touchdown
Pros
Great base starting pay
Cons
breaks too short no benefits for part/time employees
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Great benefits and perks but very physically demanding
Customer Service Associate (Former Employee) –  Lynchburg VirginiaNovember 12, 2016
Goodwill has great benefits and growth potential with many opportunities for advancement. If you are going to work their you need to be in very good physical condition if you are 40 or older and work with donations. You will wear many hats and do the work of three at times. Other coworkers have a very bad habit of being lackadaisical and leaving their work for others to do. Great benefits and management is wonderful to work with.
Pros
Health benefits and perks
Cons
Low pay, yearly raises with very little compensation, very physically demanding
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A decent place to work as long as you keep to yourself most of the time.
Production Worker (Former Employee) –  Layton, UTJanuary 6, 2017
The typical day at work was alright, there was also a lot of drama between all the co-workers though. A lot of the time there was poor team work with employees helping eachother so everyone can get done on time and be able to get all the product out. I learned a lot about how to price a lot of different clothing brands. Especailly ones that are higher up than others. Also how to tag and size the clothings. They did a good job with teaching you about all they things you need to know. There was not very good management because the manager wouldn't really solve any of the problems and just ignore them then go on there marry way. They were very rude and made a lot of rude jokes towards the other employees. The hardest part of the job was getting all the work that was needed don't with in a certain amount of time because either we were getting enough of the right or good clothing or the other employees weren't going as fast as the needed to. I can't really say what the most enjoyable part of the job was because there really wasn't any besides breaks and such.
Pros
Got to leave on time even though we weren't done.
Cons
Not good raises
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Fun but very low chance of advancement
Senior Sales Associate (Current Employee) –  Wesley Chapel, FLSeptember 22, 2016
Customers are snobs and tend to trash the whole store.
No discounts and you have to wait 4 days to buy the item after it's been put out on the sales floor.
No way in advancing unless the person leaves or gets fired (very low chances for either to happen)
The hard workers are left to deal with the lazy ones which causes more work on them.
Management is not too fair on promotions or raises.
As a senior you're pretty much an assistant manager but without the paperwork.
Can get in trouble for the stupidest little things.
Pros
2 breaks and 30min lunch, Good benefits, Great place as long as everyone works hard.
Cons
Management is unfair, overworking as a senior since the assistant managers tend to leave all the work for you.
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Good company with terrible senior retail management
Store Manager (Former Employee) –  Baltimore, MDFebruary 5, 2017
Terrible senior management

Their management team in the retail side of the organization is terrible.

The job is good, benefits are good, pay is below average, but it's acceptable. The workplace culture is good, hardest part of job is believing that the senior management is still employed there. The most enjoyable part is interaction with the company's great customers.
Pros
Company culture
Cons
Retail senior management running it into the ground
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Easy work if you're a decent worker
Pt3/line lead (Former Employee) –  Sturtevant, WINovember 16, 2016
The plant I worked in had it's own temp agency. Background checks and everything else to get into the job seemed a little sketchy. My supervisor had told me the plant was for those who wanted/needed a second chance. Didn't seem like too many people cared to keep their job but management was expected to produce numbers. Kind of a difficult thing to do when people think they should get paid to just stand around and talk all day. Benefits didn't get offered to everyone because they were only temps. Few people were hired into the company to keep it this way.
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Unfair employee treatment, fast pace, no extra hours
Textile Worker (Former Employee) –  South texasDecember 2, 2016
I worked at goodwill in south texas. There was employees who never do anything and they never got fired or written up and the hard working employees were told by crew leaders to finish up the work for them ( there was no manager) . Also you couldn't get extra hours, and they only give a .08 cent raise if you work there for a year. They would want us to work at a very fast pace just to finish a quota that was impossible to make just so they would get a bonus on their paycheck.
Cons
No hours, unfair treatment
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Overall rating

3.7
Based on 7,851 reviews
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