Game Console, Tablet, and Smartphone Technician
Gophermods LLC - Minneapolis, MN

This job posting is no longer available on Indeed. Find similar jobs: Game Console jobs - Gophermods jobs

Job Title: Game Console, Tablet, and Smartphone Technician

Job Purpose: Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction

No experience repairing electronics is required, Gophermods will provide all the necessary training.

Basic Qualifications:

- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED

Preferred Qualifications (Includes increased pay if certain qualifications are met)

- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at retail electronics store

Tasks, Duties and Responsibilities:

- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Gophermods quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Gophermods is an equal opportunity employer


About this company
Gophermods is a Minneapolis-based company that specializes in consumer electronics repair. Each year, Gophermods repairs thousands of...