Great place to work, very independent and self learning
Customer Specialist (Former Employee) – Springfield, VA – May 18, 2017
It is a very place to work but don't expect to make any friend in there because when you start work there is no time to talk. I was a customer service so I answer phone 60 calls per day within 6 hours or so. Be very patient and get ready for those customer cursing with you over the phone because you don't know what they asking for. But if you can't handle that, don't even think about it. Also, if you expect to check FB or text message with friend of the time, this job is not for you.
Fun, Great Pay, Good Benefit, Flexible hours for part time.
CUSTOMER SUPPORT (Former Employee) – Tempe, AZ – August 23, 2017
upcoming new company great people to work with. you will learn about tools and new lingo that you have never heard before. they feed you once a week and try their best to make it a fun filled environment for all
Tough future ahead for the company as they find the way forward against new purchasing trends and marketplaces. The environment is changing and the current direction will take years to achieve results.
Professional (Former Employee) – Lake Forest, IL – August 16, 2017
Strong, committed corporate culture has been impacted by poor management and rapidly changing priorities. Managers are either paralyzed to make decisions or make them too quickly without any real assessment of the potential impacts or risks. As a result, teams spend years working on the same challenges without any actual productive resolution.
Sales (Current Employee) – Southern California – August 11, 2017
All activity is around Salesforce.com and measuring metrics. Seems like there is more discussion around what people are doing and less around productive work to drive sales. The balance in now very skewed toward measurable activities and less around value added work that drives sales. I understand the desire to want to measure but the pendulum has swung way too far. I hope someday it will swing back toward a reasonable balance point.
Sales roles are all about measuring activity metrics
Cash processing administrator (Current Employee) – Niles, IL – August 11, 2017
I open mail and prep payments so they can be applied to customers accounts. I prep AP invoices to be scanned for our Ap department. I work on electronic payments so they can be applied to customer accounts. I have an awesome supervisor that works with my availability. She is very approachable and open to communication.
Customer Service (Former Employee) – Lake Forest, IL – August 11, 2017
Grainger was consistently one of the top places to work but the company has been in decline over the last 5 years. Constant reorganizations have caused a number of people to lose jobs and has created an unstable culture where people no longer matter.
DC Associate (Current Employee) – Kansas City, MO – August 10, 2017
Grainger asks that you meet numbers that can be extremely difficult to make when you are bounced around to different work stations. And then get on you when you have down time which if you are moved you will have down time getting from one area to another.
Great pay and benefits
Overworked with little appreciation for the work done and no advancement