Grainger Employee Reviews in United States

Found 801 reviews matching the search
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It's a great start
Customer Service Associate (Former Employee) –  Everett, WAApril 12, 2016
Grainger is a great company to work for as far as benefits, help with education costs, and competitive pay rates. However, the company has made some changes that have impact a lot of employees, more than a few negatively. Although, it great to work a straight 8 hour shift, most other positions at Grainger are more than 10 hour days and adding in some weekend days, just to keep up with all the work. This makes work and outside work life a bit tricky and difficult. If you don't mind the hours and enjoy having a 401K then Grainger is the place for you!
Pros
Great co-workers
Cons
New benefit changes, management, lack of opportunity to grow
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Co-workers are awesome to work with.
Sales and Customer Relations Representative (Former Employee) –  Waterloo, IANovember 21, 2015
A typical work day consisted of taking incoming calls for internal/external customers, problem solving, order placement, and assisting customers with navigating the website. I learned about all the different products they offered, which is over 1,000,000. There is some good management. I became to build friendships with my co-workers. Multi-tasking the work load at time was the hardest part of the job. The most enjoyable part of the job was becoming knowledgeable within different departments of the company.
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Grainger is a constant change
Contact Center Manager (Current Employee) –  Waterloo, IAFebruary 24, 2016
Grainger is a company with a lot of change that works hard to stay top of its industry while staying focused on our customers needs and solutions.
Pros
Good company
Cons
work life balance
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Great employer, however, the advancement opportunities aren't great
On-Site Service Consultant (Current Employee) –  Rancho Cucamonga, CAJuly 11, 2015
A typical day involves visiting customers, running an inventory management system for them, working on projects with them and up selling them.
Pros
benefits and profit sharing
Cons
not a great work/life balance, not much room for advancement
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Grainger
Government Account Relationship Manager (Current Employee) –  Alpharetta, GAMarch 15, 2016
Sales team is able to manage clients with no pressure from managment.
working for Grainger was superb.
Training and preparation for was excellent
work/life balance is good.
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Great training and resources; needs more flexibility on work/life balance
Sales Team Leader (Former Employee) –  Houston, TXJune 16, 2016
Grainger offers great training and support for all of its team members. Branch life is collaborative, but there is not much flexibility without consequences for unplanned life events. Basically, the policies state that if you call out more than 3 times in a year (with no other late arrivals) you can be terminated regardless of performance or tenure. I left on good terms, but had to let several great employees go because of this policy.
Pros
Training, visibility, security
Cons
Advancement is tough without relocation
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my review summary
Customer Service Representative/Tech Support (Current Employee) –  Waterloo, IANovember 9, 2015
A typical day consists of answering phones back to back and performing tasks such as placing orders, finding invoices, changing billings, and setting up logistics. These calls are all different throughout the day and no one call is the same. Hardest part of the job is the non stop talking and the lack of allowing time between calls to finish up work we need to finish. Penalties for what should be applauded as customer service. Overall bad work environment.
Pros
A steady pay check
Cons
work flow, work culture, outdated technology, obvious favoritism of employees
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Fast paced, high pressure
Onsite Service Consultant (VMI) (Current Employee) –  Compton, CANovember 12, 2015
Typical work day starts with reviewing customers you are going to be visiting. 8-10 sales calls a day. help customers, manage inventory, safety.
Pros
benefits
Cons
work life balance
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Customer focused
On Site Service Associate (Current Employee) –  Indianapolis, INMarch 12, 2016
Fast pace environment, allowing the opportunity to work directly with a variety of customers. Working with diverse customers enabled me to see things from the customers' standpoint. Have a supportive team in place and in depth understanding of which team member excels in what area, is resourceful when taking care of multiple customers at once.

The hardest part of job is trying to get everything done at the same time, learning to prioritize and use my resources is the key in accomplishing these task.

The most enjoyable part of the job, is working with my co-workers, customers all while building life-time meaningful relationships.
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Productive and challenging work place
Operations Manager (Current Employee) –  Houston, TXOctober 30, 2015
Great place to work, challenging fast paced work environment with a culture of developing and promoting from within. Great benefits and work week structure.
Pros
Profit sharing and PTO
Cons
Working holidays
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Great people and positive work environment. A good amount of physical labor
Distribution Center Associate (Current Employee) –  Plymouth, MNJune 10, 2016
Pick and/or pack product all day. Can be very strenuous and repetitive. High first year turnover. Can be stressful trying to meet their quality and performance expectations. Very strict on attendance. Fun, energetic people for the most part. Day will go by fast as long as you do not look that the clock. Very good management. They recognize hard work and your yearly raise will reflect that.
Pros
Great benefits, decent pay, 5-10 hours of OT
Cons
No AC in warehouse, very strenuous work, some late nights
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N/a
Customer Service Representative (Current Employee) –  Ogden, UTOctober 9, 2015
Great benefits great company to work for. Just not the company for me. Supportive management in employee growth. Major changes happening to help the company grow but is taking a huge tole on employees.
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Great for someone looking to work in the warehouse field
DC Associate (Current Employee) –  Roanoke, TXMarch 24, 2016
Great company ! great PTO and Benefits ! starting salary is awesome as well. Would recommend to anyone looking for something in the warehouse field
Pros
benefits, PTO, pay
Cons
hours
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Fantastic Company
Territory Sales Representative (Current Employee) –  New York, NYOctober 14, 2015
I thoroughly enjoyed working for Grainger in Manhattan. Sure the commute was a drag but once you step out from Penn Station...it's on. The city takes over and you run on a higher octane.

I was by myself and walked A LOT but I did not mind. It was freedom.

I handled about 100 (existing) accounts and was expected to strategize a method of savings, profitability and inventory management. Having access to gps and a home branch I was able to maximize my on foot commute, set up appointments, discuss methodology with management and literally work on the go (company provided cell phone and laptop with mobile hotspot).
Pros
Great company to work for
Cons
$450 per month just to get to work and back
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Great workplace with great people
Account Manager- Manager (Current Employee) –  Warwick, RIMarch 24, 2016
Have a great time working with Grainger, current position is not a career and I would like to expand and look for more responsibilities and professional experiences.
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Good Company to Build a Career
Software Developer (Former Employee) –  Chicago, ILFebruary 9, 2016
This is a solid company to work for. A little to heavy in terms of Bureaucracy for my taste but if you don't mind playing the game - there is plenty of room for advancement.
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No Clear direction
Territory Sales Representative (Former Employee) –  Los AngelesAugust 27, 2015
The company doesn't know how to attack the medium sized market.
Hire unqualified management.
Not a competitive salary.
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Great job
Services Team lead (Current Employee) –  Tucson, AZMarch 3, 2016
Great place to work at. Own your own development and grow with the company. The benefits are also great that comes with a Profit sharing plan.
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Life at Grainger
DC Associate (Former Employee) –  Fountain Inn, SCOctober 6, 2015
Overall it is an amazing company though it has its flaws. Nothing negative to speak about other than the horrible communication skills when it comes to relaying what is going on with the team.
Pros
Benefits, PTO, Profit Sharing
Cons
Lack of communication from management, Short breaks
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Horrible place to work
Customer Service Specialist (Current Employee) –  United StatesJune 17, 2015
They expect you to build a personal relationship with your customer while using a script. Impossible. You will be better off working telemarketing if you want to use a script. They are constantly changing things that they want you to say on the phone (scripted). Not diverse at all. Management has no training.The call volume is entirely to fast. There is barely enough time to save your order. When I first started working there it was the best company ever. The company in no way is anything like it used to be. All of my coworkers are looking for other jobs. All of the good reviews that you see on here is everything the company used to be. They Are constantly brainwashing you to continue to believe they are a great company to work for. I would steer clear.
Pros
Pay, Benefits
Cons
Short breaks, management, stressful
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Overall rating

3.9
Based on 966 reviews
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