Pros: down to earth coworkers, friendly management, good benefits, and convenient location
Cons: budget lay offs, new hire turn over rate, lack of training and authorization for certain job functions
I enjoyed my time working at Grainger! My coworkers and managers were the most down to earth people. The only negative I have to say is the unexpected layoffs and turn over rate of new hires. I recommend that upper management have a talk with account managers so they will be more considerate and respectful to call center agents.
Overall Grainger is a rewarding and fulfilling job. There will be some stressful moments when customers ask you things you were not trained on. Keep cool, maintain your level headed thinking, and if you have no idea what to do... pretend that you do.
Confidence is key to this job. Everything else will be sunshine.