Director of Ticket Operations
Director of Ticket Operations (Former Employee) – Athletic Ticket Office – July 21, 2015
A typical day at work for me is to stay busy. During football season, I had to ensure that everything was ordered and in place to get ready for game day. Game days were extremely busy Prioritizing my duties and staying organized helps me through a tough day. One of my biggest task is checking to make sure all of my staff and is in place for kickoff. I like to be busy so that I can make the most of my day. I have learned that in management, you have to be a good listener especially when dealing with the public. There will always be some that are not happy, so you have to make sure that you listen and come up with the best solution to solve the issue. Management is more than being a leader, to me you have to also learn to follow as well. Management and leadership to me, goes hand in hand even though they are different. The hardest part of any job to me is satisfying everyone. One of the hardest parts of my job was having to tell a potential customer that I could not give them their dream seat in the stadium. I hate to have to tell a person that I will have to let them go because of budget reasons. The hardest part of a new job is getting used to a new environment. The most enjoyable part of my job is interacting with customers, making sure they are a priority. The best part of my job was the people that I worked with as well as the customers that I came in contact with. Even after leaving the job, I have built some relationships that will last a lifetime.