DISASTER DECISION ANALYST (Current Employee) – United States – February 13, 2018
You can work from home at Granada and it is a legit company. The wages are LOW and serious lack of advancement particularly if you're female. Working from home means missing traditional office politics in many areas.
Training could have been for another week, but you got thrown out there due to it been tax season. Every minute counts, monitoring your every call and move, nice Clint’s thou, I have a lot off clients saying price too high, but for some people with bad driving record it really should not matter.
Nice clients, work from home
Low pay for an experience agent, it could’ve been at least $15 an hour plus commission
Sales Associate (Current Employee) – Work from home – December 5, 2017
Low pay for experienced agents, you are chained to a desk like all day, if you need to go to the restroom then you are off of adherence and that affects your so called bonus that is totally not obtainable. I was the only person on my team to make the bonus for October and I made a whopping $159 for 35 sales. You have to have a close ratio of over 30% to make the eight dollar per sale and then they take away from your bonus if your adherence or average call time numbers are not where they want them. They want you to sell sell sell, but they want you to do it very fast. Also their quality assurance monitoring is ridiculous. I am an experienced insurance adviser and this job is for entry-level personal and for entry-level pay. The bonus is not there. Do not waste your time unless you have another source of income. Also they are not flexible with any time off and if you were sick you are required to have a doctors note and required to have a doctors note to release you back to work.
Customer Service Representive (Former Employee) – mexico, monteray – October 24, 2017
Management told a lot of lies, had unrealistic and unreachable goals, they were shaving hours off of my pay checks, they didn't want anyone to be sick or go to dr. The demands of management was horrible, employees were treated as a nuisances. Manager were easy to work with and employees were severely neglected. This was by far the worst place I have ever worked.
Senior Insurance Agent Counselor (Former Employee) – Scottsdale, AZ – July 6, 2017
Remote call center from home, Granada is hired by other companies to answer incoming calls. They will not keep your back in any discrepancy; they do not provide any paid holidays, and very little benefits. Lack of management experience and proper licensing.
Work from Home - Customer Service Representative (Current Employee) – Scottsdale, AZ – December 8, 2016
Back to back calls. The goal is 1 call resolution for the customer but management focuses on handle time as a higher priority. Co-workers are supportive and make a great team. Hardest part of the job is the poor communication between management and employees in addition to, the sudden schedule changes without notice.
Work from Home
Short Break, Management Communication, Sudden Schedule Changes
Remote Medical Billing Representative (Former Employee) – Remote – November 10, 2016
This is an easy job. But be prepared to teach yourself all the systems. They have paid training but its only a couple of days and then you are thrown to the wolves. The insurance is awful. Please do be fooled. There insurance is some place in Mexico and they do not have much information about it. Although they will take it out of your check. I would still recommend this employer, their hourly pay is a lot better than the majority of the work from home positions.
Customer Service Representative (Former Employee) – Scottsdale, AZ – October 28, 2016
This company is so disorganized and uncaring it's ridiculous. I had to fight them to fix my wages after training (.50 increase). A supervisor would talk to you while you were talking to live customers (the customer couldn't hear) and scare the heck out of you.Two months in they lost one of their clients and moved everyone to a new client( which should have been nice) BUT the new client was strict and crazy and does not care about you as a person. People had to choose between school and work because they would not work with you on your schedule. If you need assistance you are constantly told you should already know. The amount of work you have to do is not reflected in your pay. If you so work here , make it a lay over to something better because there is no future with Granada.
Customer Service (Former Employee) – Texas – October 23, 2016
I was employed with Granada for over a year. I was promised several times a promotion, a raise, and so much more. Never did this come to fruition. The management of this company severely lacks in management. There is no communication, last minute changes, bonuses taken away or "restructured" without notice, absolutely no time off, etc. Reviews of Granada as a "Great Place to Work" are bogus as many of us completed the survey and gave low value to the work environment, company, etc. Yes, it's work from home however, you bust your butt, deal with a lot of inconsistencies and lack of professionalism all to make a poverty-level wage. There are many better companies out there. Don't settle!
Work at home
Horrible management, no time off, low wages, no raises.
sales associate (Former Employee) – your home – August 19, 2016
The days are long and there is no balance at all. IT problems everyday, and I'm not just saying 1 or 2 problems a a day. Like 20 problems where you have dropped calls bad connections. Everyday it seems like you have cereal, but no milk. Takes a toll on you.
You have to have least a 24% closing ratio or above or you get nothing!!!!! Believe me folks you have a lot of people calling just for giggles to see what kind of quote they can get and intending not to buy.
Car dealerships call and grandmas call after watching Matlock
You are losing money everyday. Put to this way folks I can go mow my neighbors lawn in 30mins and make more money than I do for the whole month in sales commission.
You have been warned!! They removed my earlier review on here. having
Work from home
having people yell at you because their driving record is bad
Customer Service Representative Remote (Former Employee) – McDonough, GA – August 6, 2016
Typical work day starts hectic your working for an insurance company with terrible customers. The calls usually come in every 2-5 minutes on average a full time day you would have taken at least 75-100 calls. Management is okay for the most part you don't interact with your supervisor unless they need you for a quality review or your late. Then they will blow up your phone or email even if its just by 1 minute of your log in time. The team leads are really the ones managing and helping the reps everyday. There is usually some type of tech issue that you have to eventually learn to navigate yourself through, because it happens frequently. However if you enjoy dealing with disgruntled customers and have the patience to handle them well you can advance rather quickly to a team lead. The company is still fresh and growing so that gives way to advancement. Everything, including calls, are done through the computer, pay is bi weekly direct deposit. As for bonuses you will only get those IF you are 100% on your metrics & attendance.
no phone line required, no commute, job advancement
time off hard to get, lack of management, tech issues, subpar training