Grand Circle Corporation Employee Reviews

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Not truthful with job offer
Customer Service Representative (Former Employee) –  Boston, MADecember 9, 2017
They hire and fire without notice no real reason. They tell u everyone during training they will be hire which is not true. Well training they tell your doing so great not to worry and then fire you anyway
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Stressful workplace with unattainable goals
Air Travel Consultant (Former Employee) –  Boston, MANovember 24, 2017
Working on the phones as a consultant is very stressful. Your work in completely unappreciated by other departments that are set up to "support" there is no accountability in higher management for not resolving hot issues and a lack of resources even after employees continuously bring these issues to the forefront. There is a serious communication problem the managers and supervisors sit in meeting all day making it often impossible to receive help when needed and at the sametime when you make errors or are struggle there is not support just write ups and 30 performance plans that threaten termination. No one wants to work in an environment where the main motivation tactic is making the employees feel disposable is they cant improve on there own with little to no support.
Cons
short breaks, changing schedules, excessive mandatory overtime.
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Productive and Educational
Traveler Support Representative (Current Employee) –  Boston, MANovember 15, 2017
Grand Circle is an excellent organization that really strives to make their employees the best. It offers a warm and welcome feeling with the environment provided by colleagues.
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Very Misleading
Traveler Support (Former Employee) –  Boston, MAJuly 21, 2017
This place sets you up to fail. No one of authority respects or takes the customer service end of this business seriously. If there's any unpleasant work that involves reaching out back to the customer that other departments don't feel like dealing with, they give it to Traveler Support, the low end of the totem pole. There is no loyalty to employees.
Pros
Nice co-workers, not horrible pay
Cons
Everything else
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First summer internship and it was overall a pleasant experience.
Workforce Planning Analyst (Former Employee) –  Boston, MAJuly 5, 2017
Grand Circle was my first real office job and I found it to be exactly what I expected it to be. It was kinda boring but the company itself was interesting and they hook their employees up with free trips all the time. Definitely worth working for if you want to travel.
Pros
Free trips
Cons
Stressful job culture
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Very nice place to work
Staff Accountant (Current Employee) –  Boston, MAJune 23, 2017
Grand circle is a very nice place to work. the building is very nice and the management team is great. Many staffs are very talented and available to share their skills with other employees.
Pros
People are polite and talented
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good benefits
Sales Associate (Former Employee) –  Boston, MAFebruary 28, 2017
overall the benefits are good especially travel. make sure to take advantage. conveniently located near south station in up and coming waterfront district.
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Fresh working environment and youthful forward thinking staff
Traveler Support Associate (Former Employee) –  Boston, MADecember 22, 2016
Poor management and not much room for growth. Very demanding numbers to keep. But if you are competitive and can keep up with the a fast paced management that doesn't always see thing through, then you may thrive here. The benefits and the company itself is great, it just the management that lags so prepare yourself mentally for that and practice being patient.
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Could be a great company again
Advertising Expense Manager (Former Employee) –  Boston, MADecember 2, 2016
Worked with excellent group of people throughout my time at Grand Circle, yet management was often indecisive due to the way ownership of the organization ran the company. Too often highly qualified and talented individuals were not given the opportunity to provide the organization with the expertise for which they were hired.
Pros
People, old sabbatical policy, vacation time
Cons
Owner's inability to let others in senior/mid-management do their jobs
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Failing Company
Adobe Campaign Developer (Former Employee) –  Boston, MANovember 7, 2016
Company is failing after poor management decision after poor management decision. There is no central strategy, people get replaced on a whim. Run for your life.
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Don't Bother
Traveler Support (Current Employee) –  Boston, MASeptember 25, 2016
Worst place I've ever worked. Everyone in management is inexperienced. The company's goal is to fire you, every quarter you have to write about why you should keep your job. If you don't "perform" to the level they deem adequate you're placed on a performance improvement plan. In one month if you haven't met whatever goals were set in your plan you're fired.
Pros
Decent benefits
Cons
Inexperienced leaders, unprofessional environment, lack of appreciation for employees.
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One giant rotating door
Traveler Support (Former Employee) –  Boston, MAMarch 7, 2016
This company needs a revamp from the ground floor up. Aside from still using (at the time I started) 28 year old software, I also learned they had a 56.25% attrition rate. This was almost the exactly the percentage of people that did not make it through my training group.

The most difficult part of this job was "starting over". I already had a decade of experience in the travel industry, and based my entire career on knowing the airline software (Sabre) they were currently using, not the booking engine software (GERD) the company was limping on. I was promised a promotion to the Air Dept. after 3 months, only to be passed over repeatedly. After 6 months I felt my abilities were not being used or challenged and consequently resigned.

Fortunately, I had a great time with a number of my coworkers, and I am proud to say, still friends with them today.
Pros
Starting pay.
Cons
Wildly outdated software, a cultish set of mantras, inane requirements.
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Amazing, innovative organization with its finger on the pulse!
Copywriter (Former Employee) –  Boston, MADecember 11, 2014
I can't understand why people hate this place, I really can't. It's a dynamic, high-energy environment staffed by competent, organized, and visionary individuals.

They just never stop innovating. For instance, they have this great thing called the ERROR REPORT. It's totally modern! More backwards companies would have you meet with your supervisor about mistakes you may have inadvertently allowed to appear in company materials, where you'd discuss the origins of such inaccuracies, how to prevent them in the future, and give you a better understanding of their implications. So slow, so boring, so dang human. NOT AT GRAND CIRCLE!

At Grand Circle, they blast out a spreadsheet of mistakes to everyone in the creative department, called the Error Report. You never know when it's coming, and you never know what's on it. You open it up and SURPRISE SURPRISE, you're name may be there, being blamed for a mistake you never knew you made! Boring, old-fashioned things like context, intent, relationships, and process are OUT THE WINDOW! You get slandered in front of your entire department, and you have no recourse. IT'S SO RAD!

This is just one example of the amazing progress Grand Circle is making when it comes to reinventing the modern office. Hop on board as soon as you can!
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Good company but a fickle industry
Email Marketing Producer (Former Employee) –  Boston, MADecember 3, 2014
On paper, this company is awesome. The travel industry is fun and the offices are great. However, the travel industry is fickle and there were huge layoffs which led to a really awful company culture.
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Unique culture, fast paced environment.
Manager (Current Employee) –  Boston, MAAugust 20, 2014
Unique culture, fast paced environment, values valued more than education or skill set.
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You either love it or hate it
Junior Graphic Designer (Current Employee) –  BostonJanuary 25, 2014
Grand Circle is a very "unique" atmosphere. At least twice a year a high level executive leaves the company or is let go and the owner tends to switch ideas on what he wants on a dime. A typical work day in creative tends to be chaotic. The majority of departments (i.e. design, account management, copy) are understaffed. Most departments have high turn over, with the most senior individuals having only been with the company for three years. Designers perform more content maintenance than designing and workflow is grossly uneven.

Management can be hit or miss. While some parlay to the needs of employees or "associates" others take stake in the company with little to no middle ground. Co-workers, as individuals tend to be excellent though. Everyone understands the insanity of the environment and identifies that we're all in the trenches to together.

The hardest part of the job is when your supervisor asks you to forgo your work/life balance in regards to "extra creative assignments" on top of your already full plate of responsibilities. It's continually frustrating, especially since the age-old mantra of "good things will come if you work hard" doesn't apply to this company. Advancement is generally through employees departing not through hard work.

The best part of the job is the camaraderie that the employees share with one another. It makes everything at Grand Circle that much easier and enjoyable.
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Interesting fun place to work.
Sales & Service Recovery Account (Former Employee) –  Boston, MAOctober 9, 2013
Grand Circle is progressive Company with a culture that promotes growth and a balance of work and life. My work was interesting and my co-workers were supportive. The hardest part of my job was the long commute into Boston.
Pros
Advancement, travel benefits
Cons
Commuting into Boston, and parking cost.
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To be avoided....
Copywriter (Former Employee) –  Boston, MAOctober 8, 2013
Maybe this is a good company to work for if you are in the call center, where your mission is well-defined.

Maybe this is a good company to work for if you are in computer services and you can are charged with solving very specific problems.

Maybe this is a good company to work for if you are fresh out of college and just don't know any better about how well companies could and should treat employees.

All else need not apply.

As a creative environment, this place is the most maddening, infuriating, ill-focused, and backwards place I've ever worked. First off, our copywriters are largely not writing: We are hacking down and repurposing existing content, more administrators than creative professionals. When we do actually write something, it begins with terrible direction, which then changes constantly over the course of a project. You don't just write it and refine it: You write it, then re-write it, then re-write it innumerable more times while the folks upstairs get their story straight. Good writing is simply not appreciated, and after a while most of us copywriters stopped trying to be good and just tried to make the people in charge happy. Consequently, I wrote a lot of stuff that I considered well beneath my standard of quality, and I insisted that my name be removed from any attribution.

The atmosphere is toxic and corrosive. The company has cultivated an attitude where it is better to be right than to be a good person, and consequently you are constantly demeaned, belittled, and treated as though you were expendable. Women at the company fair particularly
  more... badly, which is odd considering there are more women here then men. Women supervisors see other women as threats, and hold them to a different standard. Cattiness and pettiness prevail. Men who are withering or cynical are "funny" and "characters." Women with the same characteristics are "difficult" and "not team players." It's appalling.

The company crows on and on about its "culture," oblivious to the fact that its culture consists entirely of talking about how great its culture is. There is no culture. There is only profit.

Good travel benefits, but those do not offset the ridiculously small amount of vacation time you get and the rather modest salaries. The company is horrible when it comes to paid holidays (you get next to none), and has little regard for their employees' safety, asking them to come in on days when there are hurricanes and terrorist attacks.

If you need a job and can't wait, go for it, but don't get sucked in. It will destroy you.
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Pros
Travel benefits
Cons
You never have enough vacation time to take advantage of the travel benefits
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Like working for a cult
Telesales Travel Counselor (Former Employee) –  Boston, MAMarch 21, 2013
As soon as you walk into the lobby you will see the "company values" printed in size 160 font all over the walls. At first impression, you may think that this is a place that really takes pride in it's culture and values. Don't get me wrong, it is. Only problem is soon you'll be asked to "drink the kool aid" or given another less than pleasant alternative.

Employees here live in fear every day of losing their jobs. People are laid off here in herds without a moments notice because the owners woke up on the wrong side of their beds. Then the next day they'll butter you up with free catering and beers. You can't walk down the hall of this company without overhearing someone cry or moan about their job and how they're afraid whether they'll be canned the next day.

This place will really mess with your head. It's a constant revolving door. Those who refuse to drink the kool aid won't last 90 days. Those who do are turned into mindless drones who are fed scraps here and there to give them just enough energy to continue droning the next day.
Pros
free beer
Cons
see review
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Dynamic and fast paced environment
Director of Worldwide Business Operations, GCC (Current Employee) –  Boston, MAOctober 16, 2012
There is no such thing as a typical day at work at Grand Circle. Everyday poses new and exciting challenges and adventures. Grand Circle has offices in 42 countries worldwide, and working with such a diverse group of people has been enlightening and fun.
Pros
exciting and high quality products, managing by a dedicated, fun, and talented group of people.
Cons
large amount of international travel required which is longer the "pro" it used to be
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Overall rating

2.8
Based on 26 reviews
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2.8
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3.5
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2.7
Culture
3.2

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